Apple Event: May 7th at 7 am PT
I bought 2 Apple 4k TVs. One of them works without issue.
The other one will not wake from sleep mode after an extended time. The only way I've found to wake it up is to unplug from power and plug it back in. I've also noticed that it is slightly warm to the touch.
No I can't confirm this. My device don't wake up too if I put it to sleep manually.
Has anyone tried calling tech support? If so, what has been their response? So far, in this online forum, their response has been radio silence.
Apple said I should take my Apple TV in for a full software reinstall at any Apple or Best Buy... going to try.
Correction* Had my 4K since January 2018
And btw, it just happened to my 4K again just today.
Same issue here...
Same issue here.
Have it sleep, it won't wake up, I almost poke a hole
on my ipad while trying to wake it up with remove app.
Had to unplug & plug it back in.
Still an issue. Updating to 11.3 doesnt help it. Ive continued to troubleshoot and it still will not sleep like my other Apple TVs. Definitely an issue with the 4K version of Apple TV.
Me too. it's carzy....I 've used 3rd and 4th gen ATV but they were fine. But how could the better advanced 5th gen ATV ***
[Edited by Host]
what i've done is click into sleep----no wake up----rebooting only.
wow~~now got your idea to try now. if it's really work your way I thank for your tip in advance~~tks
apple is really going the wrong way~ very stupidity itself. very painful. they are going backward not forward into better future.
In my case nothing helped. Not even the Power-LED is on. Pressing the Menu and TV button wakes up the device.
This is the second Apple TV with this fault.
your tip was so much helpful for me. it works great. never failed.
*manual sleep mode dont wake it up
*auto sleep mode wake it up ok
thank you again~
Is there a fix for this? Having the same issue as above.
apple tv 4k won’t wake from sleep
