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Itunes 12.7 bug: every song is its own album

Devices: iPhone 7+ IOS 11.1, iPad Mini 2 IOS 11.1, iPhone 4s IOS 9


Since updating to iTunes 12.7 for Windows, albums of MP3's can no longer be grouped by album on my devices. Each song is appearing as a separate album.


NB: this is music being uploaded from my PC to my iPhone, not downloaded from iTunes or the cloud.


After uninstalling 12.7, deleting the .itl file and reverting to iTunes 12.6, (beware iTunes will delete all your device's ringtones and music), music is transferred correctly and groups by Album as expected.


Reinstalling 12.7 reintroduces the bug. Uninstalling and reverting to 12.6 reverses it.


I have seen others reporting the same issue.


Can we get confirmation that this is a known issue and will be fixed, please?

iPhone 7 Plus, iOS 11, null

Posted on Sep 27, 2017 3:43 PM

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Question marked as Best reply

Posted on Oct 12, 2017 3:02 PM

@turintest2


As per the OP, this is a BUG that is affecting tracks uploaded to a portable device using iTunes 12.7. There is nothing wrong with the ID tagging, as demonstrated by the BUG not existing in previous versions of iTunes.


If you enter anything into the Album Artist field, your Apple branded portable music player will override whatever is entered into the Album field and group album sorts by this Album Artist field instead. You will need to duplicate the Album field into the Album Artist field for compilation albums as Apple branded music players are incapable of sorting by the Album field if you have multiple artists.


As above, this is a BUG, not a user tagging fault.

74 replies

Nov 26, 2017 10:36 PM in response to mezzuzah12

Yesterday I restored my iPhoneSE and found the same problem. I did resolve as the way you did. Drag and drop and delete and then drag and drop again, the songs will be grouped together.


I don’t know the way easier than this. I want Apple fix this issue as soon as possible because this way takes double time as usual. I wasted my yesterday’s afternoon in order to just add songs to my iPhone.

Dec 8, 2017 11:07 AM in response to turingtest2

Guess what, the bug persist into version iTunes 12.7.2.58.


Workaround seems to be drag songs into iTunes and sync.


If album does not appear in Artists on the phone, it seems to be a sign that the songs are spread out to multiple identical albums. This seems to be the case 9 out of 10 times!


Delete songs from iTunes, and try again.


This is just not ok Apple!

Dec 8, 2017 12:41 PM in response to turingtest2

Tru dat. I used to do it that way all the time, then it didn't work at all, then it worked, and then this new issue happened. They REALLY want you to use the library.


Trouble is, the more items in your library, the slower iTunes is to load. I tried loading my entire collection into the library a long time ago, but iTunes pretty much ground to a halt.


Today, because I'm a wild and fun guy, I spent about three hours loading individual albums into the library, double-checking the tags, then dragging them onto my iPhone, then deleting them from my iTunes library. So far, they have all worked (ie displayed properly as albums on the iPhone). I'm up to the Ls in my collection. Fun times, fun times.


Thanks again, Apple.

Dec 8, 2017 2:29 PM in response to Fan Boyd

Well if you want to see it that way then each to their own. Personally given the ease with which a device could be lost, stolen, damaged, or corrupted it seems daft to me not to have a complete copy of your library ready and waiting on your computer to restore to the device, or a replacement. Likewise I have my iTunes library and all of my other data that I care about backed up to guard against hard drive failure.


tt2

Dec 8, 2017 2:57 PM in response to turingtest2

I don't understand why you're trying to derail this thread by pretending it's not an issue. Apple's insistence on maintaining a mirror copy of a subset of our music and photo library on what might be our valuable laptop SSD space is infuriating and backward to put it mildly. It's sheer bloody mindedness.


Perhaps it's heartwarming for Apple that you'll play along with their anti-consumer belligerence but please don't get in the way of us reporting a well established broken behavior.


But thank you for your input.

Dec 8, 2017 5:43 PM in response to turingtest2

Rather than tell us to how to manage our music in a counter-intuitive way that only Apple enforces - the one thing your average Android user cites as why they hate IOS - let's acknowledge the software has introduced a major bug that completely breaks the conventional, more convenient, drag-and-drop method.


If we are all to be frank, we'd love to ditch iTunes altogether and simply drag and drop the folders of music directly into a common media share that any music player can access. The way Android does it.


If you know of a way to move this forward please let us know.

Jan 26, 2018 3:09 PM in response to Fan Boyd

I have Had this problem too on IPhone 8 and Ipad 5th Gen.


I'll not go through all the painful and time consuming hoops I had to go through to find the solution that worked for me but the problem appears to be with how the media files are converted to AAC on download to the Device.


The solution is to untick the "Convert higher bit rate songs to" tick box in Summary/Options and for me every song fell into the right place after a Re-Synch. Of course this can open a whole new can of worms if your device is short on space and you have a lot of higher bit rate files.


This worked for me and I hope it works for you too!

Feb 10, 2018 8:47 AM in response to Fan Boyd

Recopying the tracks does solve the album separation issue but as of iTunes 12.7.3 and iOS 11.2.5. Downgrading to iTunes 12.6.3 no longer provides a "solvable" solution. The results I'm seeing after deleting and recopying tracks when using iTunes 12.6.3 and iTunes 12.7.3.46 are:


Copy tracks to device (iOS 12.2.5) via iTunes 12.6.3 (Net New Library):

Tracks group according to album ad-hoc; Downloaded Music displays "Genre" as track title when viewing by Artists or Albums. Songs display correctly and playback displays track titles as expected.


Copy tracks to device (iOS 12.2.5) after first importing to iTunes 12.6.3 library (Net New Library):

Tracks group according to album as expected; Downloaded Music displays "Genre" as track title when viewing by Artists or Albums. Songs display correctly and playback displays track titles as expected.



I suspect the issue is not exclusively and iTunes for Windows/MacOS but also in the iOS Music app UI as the track details appear correctly when viewing the device Music list via iTunes.


Awesome; just awesome ... thanks again Apple.

Feb 23, 2018 11:08 AM in response to Fan Boyd

I have a lot of mp3 files not from iTunes and consistently get this issue.

The only work around I have found is to import it into iTunes first, fix album titles artist names etc. by right clicking and selecting get info.

From there I drag it from the iTunes library onto my device, instead of dragging directly from a folder outside of iTunes onto my device and trying to change the info there.

If you've already put them on your device, delete it from your device first.

Kind of a pain because I like to keep my music on an external to save space on my computer.

Feb 25, 2018 3:11 PM in response to Cipriaj

Typically you want Album and Album Artist filled in with common values for all tracks on an album. Some views/sort orders in iTunes aren't album friendly. Without seeing some details it is hard to know what it happening. Occasionally iTunes will show multiple covers when it should not. Often adding and then removing say a trailing X from the fields that the tracks have in common will usually fix that. See Grouping tracks into albums for more information.


tt2

Feb 26, 2018 6:47 AM in response to mcerqueirapt

This doesn't work for me.


I have all my music in my iTunes library (nothing outside).


Recently, all songs that come from ripped CDs show up on my iPhone as "Unknown Album".


Here's what i do...

1. make a playlist

2. put songs in the playlist

3. from iTunes, delete all music from the phone

4. Autofill the phone from that playlist (there's plenty of room on the phone)


But, starting maybe a month ago (?) songs from CDs all show up in the right artist, but as "Unknown Album".


Sometimes I can get things straightened out if I screw around with the Sorting values in iTunes. Sometimes that doesn't work. I have tens of thousands of songs, I'm not going to play with sorting options on all of them to work around what is clearly a new iTunes/iPhone bug.

Itunes 12.7 bug: every song is its own album

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