Level 1

10 points

IMAP email account greyed out after iOS 11 upgrade

Hello

I recently upgraded to iOS11 and now my IMAP email account is greyed out in the Mail app. I can only view messages through the All Inboxes view. Sometimes this doesn't even work and I need to reboot to get the All Inboxes view to be selectable and not greyed out.

iOS 11.0.1 did not fix the issue.

I have tried deleting and recreating the mail account. Initially the account in Mail is then not greyed out but it can't be selected, then it turns grey.

I don't have any issues with my Exchange account.

Any suggestions on how to fix this?

thanks

Grant

iPad Pro Wi-Fi, iOS 11.0.1

Posted on Sep 27, 2017 11:12 PM

Top-ranking reply

Alexander Burke

Level 1

4 points

Posted on Nov 7, 2017 8:32 AM

Suppressing the LIST-STATUS function in the cyrus-imapd configuration seems to resolve the issue:

https://blogs.kolabnow.com/2017/11/07/ios-imap-connection-issues-resolved

Note that this must be performed by the IMAP server operator. There is nothing the end-user can do if they are experiencing this issue other than to talk to their IMAP provider (and to possibly use a third-party IMAP client such as Spark).

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33 replies

Jan 15, 2018 3:38 AM in response to growlerrr

I encountered this issue, too, have it still. But what is weird, on iPhone only. I have an iPad, too, the same settings, the same provider, works fine. It's just iPhone that shows the greyed inbox. The iPhone can talk to mail server, I see the messages coming in, so the settings are right, just can't see content on that device. (my iPhone is 7, iPad is 10.5 Pro, both on iOS 11.2)

growlerrr Author

Level 1

10 points

Sep 28, 2017 12:15 AM in response to jharms36

Mine's a smaller provider as well. The OS knows about the account ok, I can even send an email from there using a third party app (e.g. forward a tweet in Tweetbot). It just doesn't work in Mail.

Sep 29, 2017 9:00 AM in response to growlerrr

Same here on my iphone 7! My IMAP is provided by my university. It is dimmed, I cannot click on the account to check emails, although it shows the number of new emails there.

ghast89

Level 1

4 points

Sep 30, 2017 7:53 PM in response to growlerrr

I’m also having this issue with a non-Exchange IMAP and can’t select any folders except for ‘Flagged’. Tried resetting, deleting/re-adding the account... nothing has worked.

zSi

Level 1

4 points

Oct 4, 2017 12:26 PM in response to growlerrr

Same issue - ios 1.02 does not fix it either.

ehmsen

Level 1

4 points

Oct 9, 2017 7:12 AM in response to zSi

Anyone found a solution for this?

I am too having this problem, using a smaller imap provider.

kanarip

Level 1

4 points

Oct 9, 2017 8:29 AM in response to growlerrr

We are one of these smaller ISPs, and we have hundreds of our customers complain to us about this issue :/

Oct 11, 2017 4:01 AM in response to growlerrr

hi sir

kanarip

Level 1

4 points

Oct 11, 2017 8:38 AM in response to Apple-DaVinci

Yes, we run what is known in Cyrus IMAP parlance as a Discrete Murder topology.

I do not see the errors you state.

jharms36

Level 1

4 points

Oct 11, 2017 10:52 PM in response to growlerrr

Not fixed on 11.0.3.

Oct 17, 2017 1:53 AM in response to growlerrr

FYI: I also still have the issue in version 11.0.3.

klowzz

Level 1

8 points

Oct 28, 2017 9:08 AM in response to Apple-DaVinci

Same problem here with iOS 11.0.3. E-Mail provider is not Gmail or the likes.

Oct 31, 2017 2:00 PM in response to klowzz

Exact same problem on both my iPad Air and iPad Pro 10.5. Unfortunately, 11.1 didn't fix the problem.

growlerrr Author

Level 1

10 points

Nov 1, 2017 3:08 AM in response to growlerrr

Issue still exists in 11.1 😠

Nov 1, 2017 5:17 AM in response to growlerrr

Well, I started to look out for other mail apps. Can somebody suggest a lightweight mail client for iOS?I don't need heavy modification capabilities.

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IMAP email account greyed out after iOS 11 upgrade