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IMAP email account greyed out after iOS 11 upgrade

Hello

I recently upgraded to iOS11 and now my IMAP email account is greyed out in the Mail app. I can only view messages through the All Inboxes view. Sometimes this doesn't even work and I need to reboot to get the All Inboxes view to be selectable and not greyed out.

iOS 11.0.1 did not fix the issue.

I have tried deleting and recreating the mail account. Initially the account in Mail is then not greyed out but it can't be selected, then it turns grey.

I don't have any issues with my Exchange account.

Any suggestions on how to fix this?

thanks

Grant

iPad Pro Wi-Fi, iOS 11.0.1

Posted on Sep 27, 2017 11:12 PM

33 replies

Nov 18, 2017 2:10 PM in response to growlerrr

Same issues on both my iPhone and iPad since upgrading to 11. I've even turned on 2 step verification with Gmail but it is still an issue. Apple please fix! Geez.

Dec 9, 2017 5:29 AM in response to growlerrr

iOS 11.2 fixed this problem for me.

Feb 14, 2018 1:52 PM in response to kanarip

"suppress_capabilities: LIST-STATUS" also did the trick for me.

(also Cyrus IMAP murder topology)

IMAP email account greyed out after iOS 11 upgrade