You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

growlerrr Author

Level 1

10 points

IMAP email account greyed out after iOS 11 upgrade

Hello

I recently upgraded to iOS11 and now my IMAP email account is greyed out in the Mail app. I can only view messages through the All Inboxes view. Sometimes this doesn't even work and I need to reboot to get the All Inboxes view to be selectable and not greyed out.

iOS 11.0.1 did not fix the issue.

I have tried deleting and recreating the mail account. Initially the account in Mail is then not greyed out but it can't be selected, then it turns grey.

I don't have any issues with my Exchange account.

Any suggestions on how to fix this?

thanks

Grant

iPad Pro Wi-Fi, iOS 11.0.1

Posted on Sep 27, 2017 11:12 PM

33 replies

Nov 18, 2017 2:10 PM in response to growlerrr

Same issues on both my iPhone and iPad since upgrading to 11. I've even turned on 2 step verification with Gmail but it is still an issue. Apple please fix! Geez.

Dec 9, 2017 5:29 AM in response to growlerrr

iOS 11.2 fixed this problem for me.

Feb 14, 2018 1:52 PM in response to kanarip

"suppress_capabilities: LIST-STATUS" also did the trick for me.

(also Cyrus IMAP murder topology)

IMAP email account greyed out after iOS 11 upgrade