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Photos in High Sierra Crashing when Editing

I'm getting an instant crash in Photos while I'm in the editing pane. It seems to happen most when I'm using, or have used, the Sharpening panel.


For information, I was also getting this when trying the Beta versions (reported), but it's still happening in a fresh install of release High Sierra with a newly created user account (Photos library is on an external drive, plenty of space 1TB drive, about 50% used).


This line is commonly appearing in the log:


4 Dispatch queue: GL0.high.run


System is iMac late 2013 27", 16GB memory, 1TB HDD.


Cheers.

iMac, macOS High Sierra (10.13), null

Posted on Sep 28, 2017 9:16 AM

Reply
60 replies

Oct 19, 2017 2:14 AM in response to TheWildRover

After fiddling about with drivers direct from Nvidia - which improved the situation a lot but still didn't completely fix it - I've also abandoned Photos. It had some good points (not costing any money being one!) but it simply wasn't good enough to make it worth coping with all the endless crashes and risking my photos in a single file. Apple might have done me an unexpected favour though, as it pushed me to try out a subscription to Lightroom, and to finally sort out a decent directory structure for all my pictures. So far, I've been very impressed with the amazing power and versatility of it. I hope for the sake of all those having the frustrating problems with Photos that Apple get it sorted soon.

Oct 19, 2017 12:39 PM in response to Caillebotte

I have no problems with Photos 3 (and was part of the Beta test and had no crashes while editing there either) - Plus as you can see there are a few but very few reports here so it is not a major widespread problem - it may very well be something specific to your set up - as a test to help narrow the issue down create a new library and test it and do the same in a different user


LN

Oct 19, 2017 12:49 PM in response to LarryHN

I disagree. There seems to be a number of very similar issues reported here, for sure not an epidemic, but enough related and similar problems that would suggest that there are some serious flaws in the latest Photos.


I had some issues using the Beta version myself, but they escalated and got much worse once I installed the full release version. I now cannot use my main Photos library at all.

Oct 19, 2017 1:26 PM in response to LarryHN

Oct 19, 2017 9:18 PM in response to TheWildRover

I did not say there were none - what I said was

as you can see there are a few but very few reports here so it is not a major widespread problem -

If you want help you have to do more than just complain - what were the results of the tests I requested?

Yeah, I know what you said, that's why I agreed it's not an epidemic, but I believe it's a bigger problem than 'a very few'. Also worrying is the consistency of the problems occurring, that suggests that it's unlikely to be individual isolated cases.


As for the tests requested? I didn't realise I had anyone to answer to! And yes, I have sent reports in to Apple, even before the final release, as well as since.

Oct 19, 2017 3:18 PM in response to LarryHN

Hi Larry - I was holding off on experimenting because it seemed to me it was becoming a widespread issue but if not I'm worried about my Photos library. I'm prepared to work through steps to attempt to isolate my problem.

So firstly, I create a new library under my current user login? What photos should I import? To start with everything on my iPhone - 112 recent photos? Then play around with them? If all goes well I could then import a few hundred original photo and slide scans.

Is this a good start?

Secondly, I also have a pre High Sierra backup of my main/system library from my Time Capsule. Should I change permissions to everyone, duplicate it and open it up as a non system library?

Oct 19, 2017 3:20 PM in response to LarryHN

My apologies, I obviously misinterpreted the context of your comment.


Of course I appreciate any volunteer help, and it's not my intention here to be complaining, I was merely trying to register the fact that a problem exists, although I have a right to complain if I believe something is wrong with a product - yes? (granted it probably does no good to complain in an un-monitored forum).


Maybe even try not to assume that I haven't been trying many ways to fix it.


Whatever the cause, something has caused my Photos library to be corrupt, or Photos to become unstable, during the upgrade process to High Sierra - and that was before and after a clean install of the OS, and creating a new user account, and before installing any extensions.


FWIW I have been a big advocate of Photos over the last few months, perhaps a year, having found it suited my needs admirably. It's because I have been such a fan of it that I have probably been too passionate about it's current troubles, or at least the troubles that the 'very few' of us have been experiencing.


All the best.

Oct 19, 2017 3:39 PM in response to Ian Adkins

generally starting a new test library and importing several photos and playing with it gives the needed information - does it fail on all libraries for a given user or not - then dong the same in a new user account confirms or eliminated the user account - once these two items are known usually it is eacy to define a path forward - it would not be necessary to restore the older library although it could end up being important



LN

Oct 19, 2017 5:00 PM in response to LarryHN

For the record, here’s what I have tried:


Running the diagnostic routine to check for possible hardware issues (Clean bill of health reported)

Sent numerous crash reports to Apple. (Obviously you don’t expect instant results from that, but fixes are a lot less likely if the reporting isn’t done).

Changed to graphics drvers obtained directly from Nvidia. Nvidia’s description was they they were still at the Beta stage for my specific graphics hardware. (Very big improvement but not a 100% fix. Occasional small issues).

Tried converting an existing iPhotos library and also starting new empty Photos libraries. (No improvement).

Changed workflow patterns. (Some apparent improvements. By altering the order in which I worked, slowing the work down, and closing and re-opening Photos every third or fourth edit I could noticeably lower the rate of crashes but not eliminate them altogether. Unfortunately, what did not emerge was a clear pattern of use that could reliably produce the same type of crash every time it was followed. Crashes and graphics issues were varied and apparently random.}


What I didn’t try:


Testing Photos as a different user. I need to get a specific user account to work so I concentrated on that.

Rolling back to Sierra. The problems only began with High Sierra, so rolling back was an option. But as I was particularly interested in using features only included in the High Sierra release there didn’t seem much value in that path. I did do a complete re-instal of High Sierra though. (No improvement.)


Conclusion so far:



I’ve been working with home computers for over thirty years so I’m well aware of the risk of downloading new releases in the first few days. There will always be those who have problems, big and small. Sometimes they will be fixed in later patches and upgrades and some will be too specific to the setup on a particular machine to ever work properly. But if nobody reports or discusses the problems then some issues that may have been fixable will never make it to the top of the list.

Of course, there will be a certain percentage of computers that won’t work well with certain software because of hardware or software problems that are specific to that machine. I believe that my machine is well maintained in that regard but nobody, however careful their procedures, can ever be 100% certain that their machine is completely clean and clear of conflicts or issues. All I say is that I have no other problems with either the machine or any of the software it runs (which of course doesn’t necessarily prove anything!)

Fortunately, I have nothing important riding on this particular issue. I could roll back to Sierra , although the longer you leave that the longer and less appealing the process becomes. I could go back to iPhotos or use a number of third party programs. I’ve chosen to use Lightroom and have been very happy with the decision. So, for me, the flaky performance of Photos was moderately inconvenient but not a disaster. It didn’t trash anything. It “seemed” like an issue with the specific graphics card used in my machine, but I have no useful hard evidence to support that guess.


I hope that all the people experiencing problems can find a solution.

Oct 20, 2017 2:50 PM in response to Caillebotte

Yeah. So far I’ve gone through my entire system with AppleCare on the line instructing me. We got rid of lots of stuff, prefs, media etc to no avail... then did a complete reinstall of High Sierra... Photos still constantly quitting☹

They’ll be ringing me back again today but my thinking is that there must be some bugs in Photos causing our shared issues. The thing is to try and find some commonality. My issues started off with retouching problems a few weeks back then the sudden quitting started and got worse and worse and it’s still like that. As a precaution I’m exporting my photos in batches before it quits then repairing the library and doing another batch and so on. But my biggest fear is that my photos themselves are damaged in some way.

Oct 20, 2017 3:11 PM in response to Ian Adkins

I think the most common element I can observe is the way the problems seem to start off fairly minor, and just irritating, and progress gradually into what appears to be a corrupted library.


I think it looks like it most commonly starts off with the random instant quits while editing something (for me it seemed to be most likely to quit while using the Sharpen tool).


Then it progressed into freezing up while moving or creating folders and albums, and needing a Force Quit. All of the crashing and Force Quitting seems to have eventually cause corruption to the library, and left it even unable to be copied or backed up to another drive.


At the moment I've switched back to using Lightroom (and there's another story now), and exporting JPEGs only, and using them referenced in a new Photos library, so that I can sync them manually to my iOS devices and Home Sharing. So far that's been Ok, but I've not done any editing or further creation of folders or albums on that library.

Photos in High Sierra Crashing when Editing

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