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Question: iphone 8 plus wifi issues

is anyone having problems where wifi keeps dropping out and back on on iphone 8plus? i know it’s not the WiFi connection in the house as no issues for anyone else in the house running phones, streaming films etc.

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Oct 7, 2017 11:34 AM in response to Teddy_B In response to Teddy_B

I have the same issue. Wifi keeps on dropping especially while streaming videos. This is really annoying and the troubleshooting steps you provide is not helping. I am not sure if this is a bug from the recent iOS update or some kind of hardware issue that this needs to be checked/verified by Apple Tech support.

I keep on calling Apple Help Desk for this issue but the line was busy.

FYI - its not with the router coz mine, its just besides me.

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Sep 29, 2017 7:55 AM in response to Kate77L06 In response to Kate77L06

Hello Kate77L06,

Thanks for using the Apple Support Communities.

I see that you are having an issue with the Wi-Fi connection dropping on your iPhone 8 Plus. I definitely want to make sure that you can use Wi-Fi without any issues, so I'm happy to help.

I suggest going through all of the steps in this support article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network .

Let me know if you have any questions.

Have an amazing day!

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Question marked as Helpful

Sep 29, 2017 7:55 AM in response to Kate77L06 In response to Kate77L06

Hello Kate77L06,

Thanks for using the Apple Support Communities.

I see that you are having an issue with the Wi-Fi connection dropping on your iPhone 8 Plus. I definitely want to make sure that you can use Wi-Fi without any issues, so I'm happy to help.

I suggest going through all of the steps in this support article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network .

Let me know if you have any questions.

Have an amazing day!

Sep 29, 2017 7:55 AM

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Question marked as Helpful

Oct 7, 2017 11:34 AM in response to Teddy_B In response to Teddy_B

I have the same issue. Wifi keeps on dropping especially while streaming videos. This is really annoying and the troubleshooting steps you provide is not helping. I am not sure if this is a bug from the recent iOS update or some kind of hardware issue that this needs to be checked/verified by Apple Tech support.

I keep on calling Apple Help Desk for this issue but the line was busy.

FYI - its not with the router coz mine, its just besides me.

Oct 7, 2017 11:34 AM

Reply Helpful (7)

Oct 7, 2017 5:22 PM in response to Kate77L06 In response to Kate77L06

I have the same issue. Wifi keeps on dropping especially while streaming videos. This is really annoying and the troubleshooting steps you provide is not helping. I am not sure if this is a bug from the recent iOS update or some kind of hardware issue that needs to be checked/verified by Apple Tech support.

I keep on calling Apple Help Desk for this issue but the line was busy.

FYI - its not with the router coz mine, its just besides me.

Oct 7, 2017 5:22 PM

Reply Helpful (3)

Oct 13, 2017 3:23 PM in response to Kate77L06 In response to Kate77L06

Hi


Yeh I have had issues ever since I done a iOS update the WiFi does connect but keeps dropping , I have been told by my provider to go to the Apple shop - the joys! Only had this phone a few weeks I am now wondering if I should change my phone maybe the 7plus won’t have these issues?

Oct 13, 2017 3:23 PM

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Oct 14, 2017 4:22 AM in response to Kate77L06 In response to Kate77L06

Yes since release date. I am on sky q with a router only a few months old. No issues with iphone 6, ipad and macbook and apple think its a problem with my router! I’ve reset network settings twice on the iphone 8 and reset my router and tried a number of trouble shooting measures none have worked. It shows i am connected to wifi but it randomly stops working and I have to reset wifi by going into the control centre and switching off & on wifi and then it works fine...until it drops again. Apple are no help, I now have to call sky and get them to reset my IP addresses or some nonsense. I’ll try it but if that doesn’t work I’ll take the phone back and swap for another.

Oct 14, 2017 4:22 AM

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Oct 29, 2017 8:49 AM in response to Paulleern In response to Paulleern

I’m now on my third iPhone 8 plus because Of WiFi connectivity issues. What happens to me is when the device is switching networks or access points, it becomes temporarily unresponsive. And sometimes it even causes a reboot and disables the haptic functionality of the home “button.” Both Genius Bar techs I spoke with placed immediate blame on my backup being “corrupt.” However, on each device I have tried both restoring a backup and a clean setup and experienced the same results regardless of whether a backup is used. I hope this is just a software issue as I’ve already had Apple replace my device twice due to this frustrating quality issue. And it always freezes right when you need some info quickly.

Oct 29, 2017 8:49 AM

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Nov 1, 2017 2:34 PM in response to Teddy_B In response to Teddy_B

These steps are simply to connect to a wifi network. The issue here is that the phone keeps dropping the wifi everytime we lock it. After unlocking the phone, if we click on the settings - it connects back on its own - but again as soon as you lock the phone it drops. We have to keep repeating the process to get back on the wifi, which is a big pain. Please suggest how to resolve the issue.

Nov 1, 2017 2:34 PM

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Nov 1, 2017 4:06 PM in response to Kate77L06 In response to Kate77L06

Mine keeps dropping signal when I'm based in the same room as the router but when I leave the room and go upstairs it connects and stay connected!


Can't understand why this happens as all my other devices connect and stay connected in the room with the router.


Went into Apple shop for support and they seemed to think the phone was working perfectly fine when they looked at it and suggested I reset my router.

I'm not happy. Took their advice but problem persists.


2 other problems I also have are a bad quality fuzzy sound during a call


And not being able to get my iPhone 8plus to communicate and transfer data to my other devices via Bluetooth!

Nov 1, 2017 4:06 PM

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Question: iphone 8 plus wifi issues