iphone 8 plus wifi issues

I outlined the exact same issue on this thread. And even after the 11.1 upgrade I’m still seeing the issue. Literally sitting in the exact same spot as I type this, connection disappears and touch screen becomes unresponsive when switching from WiFi to LTE to WiFi. It does not happen on my 7 plus that I have sitting here as well, so since this is my 3rd iPhone 8 Plus, I think it’s a hardware issue. Apple needs to fix this!

I’ve the same issue. On the same network I’m using iPad, iPhone 5s, iPhone 6 and I used iPhone 7 too. Only the iPhone 8 is having this problem, mainly the issue is happening when the phone is swlitching to the repeater or back to the main router; iPhone 8 is not getting the IP address and I’ve to switch off the WiFi and reactivate it. This is very frustrating.

I already restore the iPhone 8 as new phone (no backup) and the issue it’s the same.

@Apple, what we can do? Hopping it’s not an hardware problem are you working to release a fix?

My best recommendation is to open a ticket.

It's important that you install the wifi profile, supplied by the Apple Senior Support in order to start collecting the sysdiagnostics logs. Once you have done severals tests, you then send them to the engineers.

Note that you'll need to open a ticket and you'll need an uploading link as well, also supplied from the support.

call Apple and complain so they know it’s a pr

It’s important that you report this to Apple. Please open a ticket.

Yes since release date. I am on sky q with a router only a few months old. No issues with iphone 6, ipad and macbook and apple think its a problem with my router! I’ve reset network settings twice on the iphone 8 and reset my router and tried a number of trouble shooting measures none have worked. It shows i am connected to wifi but it randomly stops working and I have to reset wifi by going into the control centre and switching off & on wifi and then it works fine...until it drops again. Apple are no help, I now have to call sky and get them to reset my IP addresses or some nonsense. I’ll try it but if that doesn’t work I’ll take the phone back and swap for another.

I’m now on my third iPhone 8 plus because Of WiFi connectivity issues. What happens to me is when the device is switching networks or access points, it becomes temporarily unresponsive. And sometimes it even causes a reboot and disables the haptic functionality of the home “button.” Both Genius Bar techs I spoke with placed immediate blame on my backup being “corrupt.” However, on each device I have tried both restoring a backup and a clean setup and experienced the same results regardless of whether a backup is used. I hope this is just a software issue as I’ve already had Apple replace my device twice due to this frustrating quality issue. And it always freezes right when you need some info quickly.

I’m having the same issue on my 8 plus. Shows as connected to Wi-Fi but apps don’t work such as whatsapp.

I have to disable Wi-Fi on phone and re enable then works for a while.

I’m on Sky Q but all other devices are fine, including multiple other iOS devices.

Please fix this Apple! I’m tempted to move back to Android.

29 Nov 2017: Kate I am having same problem with IPhone 8+ using latest IOS ver: 11.1.2 . Wifi drops out 5-10 times an hour for no reason and need to manually connect back to network.

My Wifi Reuter is time capsule and time capsule works fine with all my other Apple devices (iPads / iPhone 6) running latest IOS 11 so this seems to be IPhone 8 issue - has anyone had issue with IPhone X and wifi dropping?

Nb the steps in support article above link are generic to wifi connection rather than wifi dropping out but still useful to reset your network if you have not done this

https://support.apple.com/en-us/HT204051

I will raise a support case with Apple and update if any solution

MRHK

I am on my 2nd iphone 8 and having the same issues. I wiped my phone clean and restored it from a back-up, but still having the same issues. Apple told me they had a complaint such as mine with the 8s, but another friend also has the same issues which made me think I can't be the only one.

Not sure how many iphone 8s I can go through.

Anyone been allowed to return theirs and get a different model?

My problem with iPhone 8 plus started after the last iOS update. Wi-fi keeps dropping. After buying the phone it was fine for a month or so. For me it looks like iOS bug. Please fix this!!

Yes, my Iphone 8 does the same thing at both work and home. I have to go to settings each time I want to use the phone and reconnect to the wifi network.

Yes I have exactly the same problem! it is most frustrating. I have to switch the phone off and on again, as it effectively freezes and has no internet connention

Apple could”find nothing wrong” so I gave agree to keep a diary of when it happens (number of times in a two week period) and then get back to them . Wait for part 2.

I have the same issue. Wifi keeps on dropping especially while streaming videos. This is really annoying and the troubleshooting steps you provide is not helping. I am not sure if this is a bug from the recent iOS update or some kind of hardware issue that this needs to be checked/verified by Apple Tech support.

I keep on calling Apple Help Desk for this issue but the line was busy.

FYI - its not with the router coz mine, its just besides me.