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iphone 8 plus wifi issues

is anyone having problems where wifi keeps dropping out and back on on iphone 8plus? i know it’s not the WiFi connection in the house as no issues for anyone else in the house running phones, streaming films etc.

Posted on Sep 28, 2017 2:26 PM

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Question marked as Top-ranking reply

Posted on Oct 7, 2017 11:34 AM

I have the same issue. Wifi keeps on dropping especially while streaming videos. This is really annoying and the troubleshooting steps you provide is not helping. I am not sure if this is a bug from the recent iOS update or some kind of hardware issue that this needs to be checked/verified by Apple Tech support.

I keep on calling Apple Help Desk for this issue but the line was busy.

FYI - its not with the router coz mine, its just besides me.

119 replies

Dec 4, 2017 7:14 AM in response to VN5

I have the exact same problem and I have tried all the troubleshooting steps ! And even Apple Customer Support is saying there is nothing wrong with the iPhone but I think it's a iOS software issue and they are not agreeing to it rather saying it's my router which cannot be because my 5C also has the same issue and I have other non-Apple devices which do not get their Wi-Fi dropped!

Jan 3, 2018 10:36 AM in response to PJB0247

I am keeping a record as requested by Apple. So far it has dropped out 3 times in about 4 days, once while out under 4G. Suddenly the sat nav, and internet dropped out. Again, turning the phone on and off restarted the system, but I'm afraid this is not good enough. I have bought a phone worth a gnats whisker short of a grand, and I expect it to work properly. This is the first apple product that has let me down. So, if anyone at Apple views this forum, please let me know that exactly you will do abut my problem.

Jan 6, 2018 1:36 AM in response to Kate77L06

Hi, I’m having exactly the same problem which is so frustrating done all the updates needed the phone just turns itself off mid-phone call which is no good if I have an emergency

This is becoming ridiculous

WiFi at home is phone no connection problems on apple mac my partners iPhone or the two iPads we have

Also devise is expensive this shouldn’t be happening !

Jan 6, 2018 2:02 AM in response to PJB0247

My best recommendation is to open a ticket.

It's important that you install the wifi profile, supplied by the Apple Senior Support in order to start collecting the sysdiagnostics logs. Once you have done severals tests, you then send them to the engineers.

Note that you'll need to open a ticket and you'll need an uploading link as well, also supplied from the support.

Jan 6, 2018 2:30 AM in response to Adellacollins

I was having the same issue !

Now my issue is to every Wi-Fi network I connected to I got both the options

Auto-Join

Auto-Login


By definition and working Auto-Login should show up only for Captive networks like when you go to a hotel and you are presented a page to register for their WiFi


So I Performed a Restore as NEW using iTunes


And instantly that fixed the issue


Now if you have a backup of your data and then restore the backup you will get the same issue in your Wi-Fi !

The solution -> Forget your WiFi and Reconnect ! It should work !

Jan 14, 2018 7:52 AM in response to Kate77L06

Yes! This has been occurring regularly since buying my 8+ in December. WiFi keeps turning off and the only way to fix it is to recycle the WiFi button and WiFi will stay on for a bit.


This has been occurring so much so that I actually unknowingly went over on my data usage from att. Apple *****. Oh I’m glad Apple spent so much time on their message boards here to block negativity but can’t keep their IOS fixed. Apple $-U-C-K-$

Jan 21, 2018 1:07 AM in response to ZipTBM

I am on my 2nd iphone 8 and having the same issues. I wiped my phone clean and restored it from a back-up, but still having the same issues. Apple told me they had a complaint such as mine with the 8s, but another friend also has the same issues which made me think I can't be the only one.

Not sure how many iphone 8s I can go through.

Anyone been allowed to return theirs and get a different model?

Feb 2, 2018 4:16 AM in response to Kate77L06

Same issue since buying the IPhone 8. Happens at home, work and various other places. As soon as the phone goes to sleep and then you wake it up through touch id, wifi has gone. Manually have to switch wifi off and on again to reconnect. Had various ios11 updates since purchase, still no fix. So irritating. Just an iPhone 8 issue as in our home we have an iPhone 6s, iPhone 7, ipad pro, ipad mini, ipad 5s and they all work fine on the latest versions of ios available.

iphone 8 plus wifi issues

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