The face of my Apple watch fell off. I am 64. My watch is not beat up and very good taken care of. Never been dropped....etc. By the number of posts on this subject it is almost if, there is a problem with the assembly. I just wonder if it is worth it taking it to the Apple Store, as I am not willing to pay $200 for a repair.....
Apple Watch
My replacement watch is on the way as I type this reply. Last week I contacted Apple support on the 800 number. They said they are replacing the first generation watches under 3 years old due to a “swollen“ battery. They shipped me a prepaid box to return the watch in. I sent that back on Monday, October 9 and received a message yesterday that my replacement watch has been sent. I expect to receive it today or tomorrow. Thank goodness I contacted them. There was virtually no hassle. I am thrilled.
Hello! Question for you, was your watch still within warranty when they replaced for you? We called about my boyfriend's yesterday, and the customer support woman told us it was out of warranty, so it would be $200 to get a replacement. Should we just call back and ask to speak to a manager?
While it is true they will sometimes replace it, other times the adhesive just randomly fails and they won’t fit it. It’s unfortunate but true. I believe someone is suing because that shouldn’t be happening
It has been my experience with watches that all Apple does is find out what the problem is right down the explanation and send the watch out, because the people at the Apple stores don’t diagnose (that kind of problem) or fix watches. The scratch they saw on the corner of your watch could’ve been from you reaching down between your seat and your console in your car to try and get something that fell... don’t let them tell you what happened, make sure they hear what you have to say. If it was me I would call Apple support and speak with a senior advisor and hopefully with any luck you will get someone that is actually knowledgeable about watches and with that problem. That seems a little absurd to have happened with an series 3 watch.
The face fell off of nieces series one watch yesterday because of a battery expansion. (And it is being replaced for free) So maybe you could start there and add that in there. Good luck.
My watch face fell off too and I don’t mishandle it at all. They want $250 to repair and I feel like this is a defective problem. Who we speak to in regards to make Apple aware??
Apple Watch face fell off.
