Apple Event: May 7th at 7 am PT
The face of my Apple watch fell off. I am 64. My watch is not beat up and very good taken care of. Never been dropped....etc. By the number of posts on this subject it is almost if, there is a problem with the assembly. I just wonder if it is worth it taking it to the Apple Store, as I am not willing to pay $200 for a repair.....
Apple Watch
Hi
Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish your available service options:
Apple Watch Service Answer Center - Apple Support
I'm afraid that no-one here can tell you what Apple will decide. (You are not talking to Apple here - this is a user-based technical support community).
My nieces watch had the same thing happen to her today. And it’s probably because of the battery expanding. I called Apple and they are going to send her a box with prepaid shipping and they will repair or replace the watch and send it back to her within five business days. The watch need to be unpaired from the phone before they can begin their process... fyi
It has been my experience with watches that all Apple does is find out what the problem is right down the explanation and send the watch out, because the people at the Apple stores don’t diagnose (that kind of problem) or fix watches. The scratch they saw on the corner of your watch could’ve been from you reaching down between your seat and your console in your car to try and get something that fell... don’t let them tell you what happened, make sure they hear what you have to say. If it was me I would call Apple support and speak with a senior advisor and hopefully with any luck you will get someone that is actually knowledgeable about watches and with that problem. That seems a little absurd to have happened with an series 3 watch.
The face fell off of nieces series one watch yesterday because of a battery expansion. (And it is being replaced for free) So maybe you could start there and add that in there. Good luck.
yes just call them Apple Watch face fell off.
How old was your watch? Mine has just done this and Apple want £200!!! to reattached the bloody screen 😟
Thanks to your reply, I googled the “swollen” battery issue and contacted them last week. The did exactly as you said. My replacement is on it’s way as I type this. Thanks again!!
Hi.
Have you received your new one yet? I’m
Wondering what model they sent you?
Thanks
My watch face fell off too and I don’t mishandle it at all. They want $250 to repair and I feel like this is a defective problem. Who we speak to in regards to make Apple aware??
Follow the same instructions in my previous reply.
They apply equally to everyone.
They don't reattach the screen. They give you a whole new watch. Apple watches do not receive repairs, just replacements.
We mailed it in then were told that we needed to pay almost 300.00 to replace it.
Go to Amazon and buy the tape and fix it for $5.
Then wear it around the Apple store? great idea.
Will work if I can get the connectors plugged back in, now I'm starting to wonder why Apple wants $250 to do this.
Thanks for the info!
How old was the watch? My watch face just fell off, but its about two years old and I do not have Apple Care.
Iphone iwatch 1 fell off i take really good care of my iproducts
Apple Watch face fell off.
