Apple Watch face fell off.

Hi

Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish your available service options:

Apple Watch Service Answer Center - Apple Support

I'm afraid that no-one here can tell you what Apple will decide. (You are not talking to Apple here - this is a user-based technical support community).

To follow up on my post above from July 17, I did indeed get a brand new watch face (no band) that was exactly the same as my old model that had the swollen battery issue -- an Apple Watch Sport (1st gen/"series 1"). So although it wasn't a newer model, at least it wasn't a refurbished one! And, I didn't have to pay a dime for anything.

They don't reattach the screen. They give you a whole new watch. Apple watches do not receive repairs, just replacements.

I have the exact same problem- no swollen battery, never ever dropped it or bashed anything against it. i sent it off to the apple support and it came back its not covered because its physical damage and "physical damage is not covered under warranty". Mine is a new edition series 3, purchased December 2017... and is still covered under apple care? but for some reason they still want me to pay £188 to repair

Go to Amazon and buy the tape and fix it for $5.

Call with the serial number on the back of the watch and tell them your battery swelled and caused the face to separate. Some custserv agents may not know about warranty extension so tell them or talk to a supervisor.

£188 sounds like the no warranty no AppleCare cost. You say you have AppleCare+ which includes 2 incidents of accidental damage, so unless you have already used them I suggest you go back to Apple and have them reopen the case and check your entitlement again. I think from memory the deductible for a screen repair under AppleCare+ is about £90-100, still hurts but not as much.

Hi, I am having exactly the same problem with an Iwatch Series 3 and I'm furious. After 3 months of use I put the phone for charge overnight and woke up, put the watch on and then noticed that the screen had literally fallen out of its casing. I absolutely did not knock, damage or submerge the phone.

Went into the apple shop, they were pretty positive about replacing it (but wouldn't guarantee anything) and they sent it off for repair. 1st response came back concluding that I had accidentally damaged it and that there was a point of impact on the edge of the screen and asked for £280 for a new unit. I replied that I had not and escalated the case to the 2nd level of Apple Support. After a week they came back with exactly the same response.

I received the phone back into the store and demanded an appointment with a Senior Advisor. He inspected the phone with his senior technician and concluded the same thing. Essentially they said that I'd hit the edge of the screen in such an acute way that the entire screen had cracked around the rim. They said that this can happen in rare cases and that I'd been "extremely unlucky". Clearly

I explained to the Senior Advisor that there simply must be a manufacturing / design problem with this watch if I've managed to cause such severe damage without even noticing that I've knocked / dropped it. I also explained that if that's what happened and the watch is so weak then Apple shouldn't be marketing it as a sports / activity watch. I also questioned how if I had dropped the watch did the screen not have any cracks, and asked practically how a point of impact on the side could cause the whole screen to detach from all sides. Again they didn't have any answer but said that it was extremely unlucky but they have protocols and there's nothing they can do.

As such my options are 1) stop using the watch I'd paid £350 for 3 months before; 2) pay Apple a quite extortionate £280 for the repair (80% of the price of a new one - so much higher than with screen repairs on Ipads / Phones); 3) take to a 3rd party repairer although none I've found will touch Series 3 screen repairs.

I've had 6 Apple Iphones in my time, 3 Ipods, 1 IPad, 1 Iwatch and Airpods and I've never complained. I feel like this is outrageously bad customer service but am struggling with how to proceed (I've been advised that I can raise a complaint with Apple Support but that they will refer it back to my local store - talk about round in circles!).

Any ideas ?

Same here. Sent it in July 30th, replacement scheduled to arrive tomorrow (August 8th). Can’t argue with a 1-week turnaround and a new watch!

This happened to my daughter's watch a month after she got it. My mom contacted Apple and they want 300.00 to repair it. I have read about this happening to so many people so there is obviously a defect!

Did they make you go into a store for an appointment to see it first? I'm on the phone with them and they want me to make an appointment to see the issue. Or I can ship it in, but would likely have to pay to replace it.

Yeah, I just got off of a 30 min call with apple. I took my wife's 6 month old stainless edition series 2 watch to the apple store last Thursday with a loose face. She swims 3 times a week, and I paid the premium for the stainless model for the chlorine in the pool. This watch is specifically advertised to excel in this area. I received a call from Apple stating a "re-quote" and was told they were going to charge me to fix it??? for real??? no damage, just a loose face, and only 6 months old. I have to say as a loyal Apple customer since 1996 that Apple has sunk to a new low. If this plays out like it looks they may have just lost a 20+ year customer. All I can say is unbelievable. Hope your experience turns out better.

The same issue occurred on my Apple Watch series 2. Yet apple refused to admit fault and would not replace the watch screen without me having to pay for the repair which was not my fault. I even raised the fault to the highest level but was still left with no help. Very poor service, so good luck to you and I hope they actually admit their issue and help you with your one!

yes just call them Apple Watch face fell off.

We mailed it in then were told that we needed to pay almost 300.00 to replace it.