Photos crashing on people tab on High Sierra

is not working and I can't even force quit photos.

What happened, after you launched Photos? Did the application window open? Did Photos display any messages? What is the current state?

If Photos is still updating the library to the new format, let it run and do not interrupt it.

But if Photos should be just hanging and doing nothing, quit all other applications, then force restart the Mac by holding down the power button.

You can also use the Terminal and enter the command

killall Photos -9

This will send the signal -9 to the Photos.app and kill all processes immediately. But Photos will not have the chance to close any files. Use it only, if an application is hanging completely and cannot be terminated in any other way.

To find out, why Photos is hanging, test, if Photos can be launched if you use a different Photos library. Hold down the options key while launching Photos, until you are see ing the library chooser and create a small library for testing. Does Photos work on a new library?

I've tried creating additional libraries, launching Photos with the new libraries - populated with the same and different photos from the old/original library - and still Photos crashes and the whole system/computer freezes forcing a hard reboot via the power button. I'm actually installing a stability update on the computer as I'm replying on my iPad. Although the description of the update did not include a mention of fixing Photo stability in High Sierra, I hope it's either included or the updates to other software remove the issue.

jonathanfromashburn wrote:

I've tried creating additional libraries, launching Photos with the new libraries - populated with the same and different photos from the old/original library - and still Photos crashes and the whole system/computer freezes forcing a hard reboot via the power button. I'm actually installing a stability update on the computer as I'm replying on my iPad. Although the description of the update did not include a mention of fixing Photo stability in High Sierra, I hope it's either included or the updates to other software remove the issue.

when you say "stability update" are you just referring to the 10.13.1 update?

Yes, the 10.13.1 update. It finished and I launched Photos. Second photo I tried to edit with the "crop" tool crashed the machine. A hard reboot via the power button was required. The issue is not fixed. Not even close.

Update, today I performed my standard short test on 5 Macs,an Air,2 13inch MBP,a15inch MBP and a 27inch iMac 5k.

The 15inch MBP passed as did the 27inch iMac.
The winners have Radeon Pro 555 graphics cards-MBP
and Radeon 570 Pro in the 27inch iMac.

These were a brief tests,but it was great to see 2 non-crashing Macs.
Could it be the Photos program requires more power in the graphics
card area.

I am not any kind of expert, butI thought I would pass on the results to you.

I've got an iMac, Retina 5k, 27-inch, late 2015 model with an AMD Radeon R9 M380 2GB graphics card. The Apple support call ended up with me screen sharing and recreating the issue. Following a reboot, I sent diagnostic files to the person I spoke with, and he will be working with Apple support engineers to further look at my issue. I should hear back in 2-3 business days.

Almost same problem. The first two days after upgrading to the last High Sierra version (10.13.1), Photos crashed after 1 minute operational. Then I repair the "Fototeca" (sorry don't know the name in english) twice. After doing that succesfully, then Photos crashes after 3 to 4 minutes.

It is my work. I had the deliver 2 photo sets to clients yesterday monday but I couldnt.

I've an iMac 21.5-inch, Late 2013, iOS 11.1, 1 Terabyte HD, 16 gigas RAM

Please help!

Was playing phone tag with Apply Support and made contact this afternoon. My crash report data/diagnostic information was reviewed and apparently the new code within High Sierra exposed an issue with my video card - apparently also known as the GPU - and because it's on the logic board, the "engineers" who reviewed my crash report data/diagnostic information recommended I have my logic board replaced. I informed the tech others had reported problems with GPUs after updating to High Sierra, and others with similar and different machines were reporting the same issue. He’s going to go back to the “engineers” noting the other reports of GPU issues, and noting several threads are reporting on this issue.

Lastly, my Apple Support person emphasized that issues with High Sierra freezing their machines should be reported to Apple. So even if your machine is out of warranty like mine (yet less than a year and a half from purchase date), the more people report the issue, the more they can gain insight into the code within High Sierra that has suddenly rendered their machines to large paperweights.

Which model of computer do you have?

I also made an appointment with Apple care tomorrow. I have late 2016 MacBook Pro with touch bar. I always though that the GPU (460 pro AMD) is problematic by design.

I have an iMac Retina 5K, 27-inch, Late 2015. Not as easy to bring it in to Apple to diagnose as a laptop. I also did some research on the logic board replacement - it’s not an easy task and I read one article stating it’s similar to replacing the whole motherboard. I hope this is a simple coding issue that can be fixed with the next update. I really don’t like that “new code exposed a flaw in my video card” that may have been there for a while in a machine that was purchased in July, 2016. A video card should last more than a year and four months, and with the fact that my machine worked perfectly before I “upgraded” to High Sierra, I believe this is purely a coding issue with High Sierra and some video cards. My video car/GPU is the AMD Radeon R9 M380 by the way. Please report back the results of your visit with Apple care!

More thoughts on the photos problem with the GPU could be resolved by:-

1 Rewriting HighSierra.

2 Replace GPU free of charge as the problem is Apples,remembering various Macs I have tried in Mac Showrooms have the problem.Some older Macs are OK and my testing only 2 out of 5 new machines were free from crashing.

3 Make an updated Sierra available and lose face!

So I think a rewrite is on the cards

nobody's getting their gpu's replaced. pull your collective heads out of your collective a s s
this is a software problem and only a software problem

refer to the other thread (scroll back) that elaborates on far more than an isolated issue with Photos

Guys, I will let you know tomorrow when I came back from Apple store.

I will replicate the problem with my late 2016 MBP and I will ask them to give me a newer 2017 to see if it can be replicated.

If it is a coding error, then both should reproduce the problem....

p.s. I have already reproduce my problem with two different late 2016 MBPs.... It is not my laptop only...

I will replicate the problem with my late 2016 MBP and I will ask them to give me a newer 2017 to see if it can be replicated.

To convince Apple Support that it is a problem with the Mac Hardware or software you need a clean system - a clean install of High Sierra without any third party apps installed, no user settings restored from Time Machine.

If the graphics card is the problem, why did Apple release H/S without proper testing!

I would point out that after speaking to two AppleCare experts one had the problem on their machine, and the other machine was Ok.

The magic word seems to AMD Radeon of various types.