Photos crashing on people tab on High Sierra

Hi,

im having the same problem since MacOS Sierra and still haven't found a solution.

Every time I enter the people tab and select one of the people that has more pictures it crashes!!! If I select one with less pictures it works fine.

Please help !!!!

I have a brand new 2017 MBP, maximum configuration

Photos manages to completely lock up my machine.

The first time it happened, I left the mac running all night in hopes it would unscrew itself. It did not.
The next day I switched on remote access and allowed Photos to crash again, same result

Then I used ssh to go in and "killall Photos", nothing happened to the UI, but the Photos app and all related processes did disappear. I Ran "top -o cpu" and there was no process using excessive cpu power.

in "sudo su" I typed "reboot" and nothing happened.

I had to force shutdown via the power button, the resulting boot thereafter ended up running fsck_hfs for hours in the background. My backup array seems to have taken the biggest hit, right now it's replacing a 5.44TB chunk of itself with a fresh backup. It's pretty sad that something that seems as innocuous as Photos can inflict this kind of damage

Whatever this crash is, it completely cripples a mac

Update, today I performed my standard short test on 5 Macs,an Air,2 13inch MBP,a15inch MBP and a 27inch iMac 5k.

The 15inch MBP passed as did the 27inch iMac.
The winners have Radeon Pro 555 graphics cards-MBP
and Radeon 570 Pro in the 27inch iMac.

These were a brief tests,but it was great to see 2 non-crashing Macs.
Could it be the Photos program requires more power in the graphics
card area.

I am not any kind of expert, butI thought I would pass on the results to you.

I've got an iMac, Retina 5k, 27-inch, late 2015 model with an AMD Radeon R9 M380 2GB graphics card. The Apple support call ended up with me screen sharing and recreating the issue. Following a reboot, I sent diagnostic files to the person I spoke with, and he will be working with Apple support engineers to further look at my issue. I should hear back in 2-3 business days.

I will replicate the problem with my late 2016 MBP and I will ask them to give me a newer 2017 to see if it can be replicated.

To convince Apple Support that it is a problem with the Mac Hardware or software you need a clean system - a clean install of High Sierra without any third party apps installed, no user settings restored from Time Machine.

Did what you suggested under guidance from Apple,I partitioned an outboard H/D,loaded a new copy of H/S and then

loaded new images, from my camera into photos.

Result failure.

The only Macs that have passed my test were 2 with Radeon pro 555 and 580 graphic cards.

My graphics card.

Im on a MacBook Pro (15-inch, 2017)

and the app crashes in 15 sec.

good news is you guys can still find your photos in

right click on phots app - show content and the photos will still be there, but other wise i think its just a dumb app problem they dont care about, because nobody use the photo app anymore, they just want you guys to buy the icloud so they can make more money, fact!!

Apple, can we get a response? ... Apple? Anyone out there? Earth to mothership.

Well, since we have been abandoned, once again, you are not going to believe this guys, I found the solution to all our trouble. Its called Google Photos. Here's the crazy thing, IT WORKS!!!!!! Boom, problem solved.

Does absolutely nothing. In fact, this has been discussed a few times as a solution already in this thread. People just don't take the time to read the previous posts. This is always Apple's pat solution.

It also has nothing to do with the state of your hard drive. I am on a solid state as well as others, but there are guys here on older configurations too. My library is over 300gig too. This is a software bug plain and simple and if Apple is addressing it, they aren't telling us.

I have already begun moving over to Google Photos, not because I think it is better, but at least I can actually do something rather than sit on a useless and unusable 300gig file.

In the London store a 27 inch iMac with fusion drive was fine, but a MBP with a SS HD failed as did a Mac Pro.

Having tested about 20 different Macs at 4 different locations most laptops failed,2 passed, why I have no idea.

It could be something to do with the fusion drive,but who knows,Apple do not know as none of the 7,yes 7 2nd level

technicians I have spoken to has came back with an answer.

I wonder wether the new iMac Pro is reliable, will it crash when reimporting an image into the editing.

Markup is available on all showroom Macs,this is the software used as a test, on reimporting an image when scrolling to a new image Photos misbehaves.

Luminar also has the same problem, but any import is at risk.

This is my Mac:-

Caillebotte wrote:

......opening Photos, exporting an image to Markup and after saving the file, no crash!

Tried same test on a MBP it crashed and this is after update number 3.

By "exporting an image to Markup", do you mean using the Markup photo editing extension in Photos?

I tested this on my MacBook Pros on High Sierra, macOS 10.13.2 and it did not crash. Perhaps it is the different Graphics Card?

I too have had a lot of problems. I originally used Aperture and loved it. I have about 10,000 photos. With the most recent update all my organization on it's own came apart. The program started combining people and renaming some. When I tried to delete a photo some times it would not work and the program crashed often. I reinstalled my basic library with the help of support. I accepted all organization, faces, editing, and dates put on scanned photos would be lost. As I have been trying to re organize and put names with faces on my new data baseI am already starting to see problems. There clearly is a problem with the new update.

Just updated to 10.13.4 from 10.13.3 in hopes that some stability might return to Apple > Mac > Photos > People > Crash problem . Worked once, but today's attempt produced the familiar brief moment of hopeful suspense followed by crash . I've just begun the "repair" library process again (sometimes it seems to work?) and I'll try again tomorrow when it's done. Argh

Since updating to high Sierra 10.13.1 last night photos is not working and I can't even force quit photos. Help

This may not be correct in the case that the integrated GPU (intel) is the problem. Recent updates from Adobe engineers report that the problem with High Sierra is the control of the intel GPU