Photos crashing on people tab on High Sierra

I was under the impression you were in doing something else (in the boot mode). Unless you see better information online, open a call with Apple.

For some of us at least, the procedure for running Photos library repair, fixes it. It’s described elsewhere in this post.

I have a similar problem, but not with faces, when I try to crop a photo after "upgrading" to High Sierra. The program completely crashes my iMac and I have to manually shut it down using the power button. I've tried creating separate libraries, importing the same photos, and each time my machine crashes. VERY VERY disappointed in the "upgrade" and need a solution fast.

If anyone has help or suggestions to fix this "glitch" I'd really appreciate it before I purchase an app or software to handle my over 16,000 photos. Thanks.

-Jonathan

I have had similar problems, infact a senior apple tech had the same result on his computer when I was speaking to him on the phone.

I suggested that I was thinking of reinstalling Sierra from Time Machine and was told that it was not a good idea.

Something is going on, is there major a problem that nobody will talk about?

Oh for the good old days, when we had Aperture.

I've tried creating additional libraries, launching Photos with the new libraries - populated with the same and different photos from the old/original library - and still Photos crashes and the whole system/computer freezes forcing a hard reboot via the power button. I'm actually installing a stability update on the computer as I'm replying on my iPad. Although the description of the update did not include a mention of fixing Photo stability in High Sierra, I hope it's either included or the updates to other software remove the issue.

jonathanfromashburn wrote:

I've tried creating additional libraries, launching Photos with the new libraries - populated with the same and different photos from the old/original library - and still Photos crashes and the whole system/computer freezes forcing a hard reboot via the power button. I'm actually installing a stability update on the computer as I'm replying on my iPad. Although the description of the update did not include a mention of fixing Photo stability in High Sierra, I hope it's either included or the updates to other software remove the issue.

when you say "stability update" are you just referring to the 10.13.1 update?

Yes, the 10.13.1 update. It finished and I launched Photos. Second photo I tried to edit with the "crop" tool crashed the machine. A hard reboot via the power button was required. The issue is not fixed. Not even close.

After trying the guest user account and Safe Mode unsuccessfully, I reinstalled the MacOS using Command-R and still Photos crashed/froze when I tried to crop a photo. I'm on telephone hold with Apple support. Thanks for the insights. There's another discussion thread on High Sierra freezes that points to a GPU problem. I don't know what the GPU is, unfortunately. See Re: High Sierra freeze.

Almost same problem. The first two days after upgrading to the last High Sierra version (10.13.1), Photos crashed after 1 minute operational. Then I repair the "Fototeca" (sorry don't know the name in english) twice. After doing that succesfully, then Photos crashes after 3 to 4 minutes.

It is my work. I had the deliver 2 photo sets to clients yesterday monday but I couldnt.

I've an iMac 21.5-inch, Late 2013, iOS 11.1, 1 Terabyte HD, 16 gigas RAM

Please help!

Which model of computer do you have?

I also made an appointment with Apple care tomorrow. I have late 2016 MacBook Pro with touch bar. I always though that the GPU (460 pro AMD) is problematic by design.

I have an iMac Retina 5K, 27-inch, Late 2015. Not as easy to bring it in to Apple to diagnose as a laptop. I also did some research on the logic board replacement - it’s not an easy task and I read one article stating it’s similar to replacing the whole motherboard. I hope this is a simple coding issue that can be fixed with the next update. I really don’t like that “new code exposed a flaw in my video card” that may have been there for a while in a machine that was purchased in July, 2016. A video card should last more than a year and four months, and with the fact that my machine worked perfectly before I “upgraded” to High Sierra, I believe this is purely a coding issue with High Sierra and some video cards. My video car/GPU is the AMD Radeon R9 M380 by the way. Please report back the results of your visit with Apple care!

More thoughts on the photos problem with the GPU could be resolved by:-

1 Rewriting HighSierra.

2 Replace GPU free of charge as the problem is Apples,remembering various Macs I have tried in Mac Showrooms have the problem.Some older Macs are OK and my testing only 2 out of 5 new machines were free from crashing.

3 Make an updated Sierra available and lose face!

So I think a rewrite is on the cards

nobody's getting their gpu's replaced. pull your collective heads out of your collective a s s
this is a software problem and only a software problem

refer to the other thread (scroll back) that elaborates on far more than an isolated issue with Photos

Guys, I will let you know tomorrow when I came back from Apple store.

I will replicate the problem with my late 2016 MBP and I will ask them to give me a newer 2017 to see if it can be replicated.

If it is a coding error, then both should reproduce the problem....

p.s. I have already reproduce my problem with two different late 2016 MBPs.... It is not my laptop only...

I took it to the Apple store and replicated the problem. They said they will need to format the Mac and check. I told them no!

That is why I never visit the Apple Store without making two independent backups before I bring in my Macs for service.