Level 1

26 points

Messages doesn't work with Google Hangouts after High Sierra Upgrade

The Messages app doesn't work with Google Talk after I upgraded to latest version of MacOS - High Sierra. Now when I attempt to use Messages to chat via Gchat, I get the error "Support for the targeted service Google Talk has been discontinued". This is not a change on the Google side of things. This is specifically related to MacOS. I have other computers not upgraded where it DOES work.

I removed the Google Account from the System Preferences and added it back and now I can't use it for Messages - the account just doesn't show up in the Messages preferences. I tried to add it again as Jabber accounts and that doesn't seem to work AT ALL.

Really bummed I upgraded. I use Messages all the time - it's my number one app. I used it to chat, text and apple message. Now I can't...

Does anyone know how to get Messages to work with Google again?

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Sep 29, 2017 8:21 AM

Top-ranking reply

vr5150

Level 1

9 points

Posted on Oct 1, 2017 6:34 AM

Here is how you fix it

I figured out a solution for GTalk to work on High Sierra

Go to system settings and go to Internet Accounts and delete your google account.

Open Terminal

find ~/Library/Preferences -name "*iChat*" -delete

then

rm -rf ~/Library/Caches/com.apple.Messages

then

rm -rf ~/Library/Messages

and reboot

You must make it less secure for it to authenticate.

https://support.google.com/accounts/answer/6010255?hl=en

Now open Messages and add your google account via Jabber. Then go to preferences in Messages and go to Accounts and go to server settings and make sure settings are as follows:

Server: talk.google.com

Port: 5223

Check Use SSL

Then go to Account Information and Enable this account

I rebooted again and then opened Messages and made sure my buddy list was there.

Then I went to System Preferences and go to Internet Accounts and add your google account.

Upon doing this a message popped up for me asking to Add Google Talk to Messages and WHOA it is working.

I can now send and receive messages, have my calendar and everything as before.

Before this I could receive messages and see buddies but couldn't communicate with them.

View in context

42 replies

Sep 29, 2017 9:40 AM in response to andrewmaruska

The strange thing is, is that I am able to reply to google chat when the notification pops up. But if I attempt to reply via the standard messages app window it gives me that error "Support for the targeted service Google Talk has been discontinued"

Sep 29, 2017 11:23 AM in response to The Jack Burton

Exact same thing here. I get messages, can't respond in the app, but can respond via the notification pop up. This really feels like a bug on Apple's side or they removed the feature and some of the support but if you had the accounts active before the upgrade it still sorta works. I'm hoping for it being a bug that they fix as using hangouts via the web is pretty clunky.

Sep 29, 2017 1:33 PM in response to The Jack Burton

When I saw this I thought "that's crazy and there is no way that works", but in testing, what do you know, it does! (Sorry!) That makes no sense.

What is interesting is I have three Google accounts. Two work in the application (gmail and a G Suite account) and one (a different G Suite account) doesn't. The notification reply does work for the one that doesn't.

I also can't seem to manage the one account that doesn't work anywhere. It doesn't show in either the Messages preferences nor the System preferences for accounts.

Sep 29, 2017 2:34 PM in response to Frank Bravo

I tried adding two more accounts and they show up under Internet Accounts with an option to configure in Messages but they do not show up in the Messages app under Accounts. Was there anything you did special to get the two to work for you?

Sep 30, 2017 5:22 AM in response to RevolverOcelot

Curious how yours is functional and all others using Messages App to access Google Talk in the past now are broken after upgrading to High Sierra? Can you share what may be different about your configuration?

Sep 30, 2017 5:24 AM in response to Aaron Smith9

"bug" or an intentional blocking of Google's tech on Apple's part? Implemented poorly, since replies do still work if you catch the alerts and reply there, proving that "Support for the targeted service Google Talk has been [intentionally] discontinued"...

Tngirl14

Level 1

4 points

Oct 17, 2017 11:47 AM in response to yonibarkan

I made the mistake of deleting the GTalk accounts from Messages Preferences and now I cannot add them back.

I can add the account and change the server address to talk.google.com and SSL and it appears to work for a moment then completely deletes the account. Most bizarre thing....

I read where you can allow 'unsecured apps' with Google by toggling a switch in the account settings and I hoped that would help but it doesn't.

UGH.... frustrating as we use Messages for work communication with Google Talk/Hangouts ALL the TIME.

Dec 8, 2017 2:33 AM in response to The Jack Burton

I just accidentally realized this and I can't possibly describe how ****** I got!

Technically replying is possible and working, they just crippled the application so that it refuses to send messages. Following this "workaround" I just lost the ability to receive Google Talk messages completely.

I have sent product feedback and I encourage all of you to do the same.

Dec 10, 2017 10:31 PM in response to Dr. Quarz

Feedback sent. I can't believe this bug hasn't been fixed in last two big updates. It is affecting many users, I was hoping it to be taken seriously and fixed in 10.13.1 or 10.13.2. They just ignored this. Please, everybody, sent a feedback like Dr. Quarz said.

Dec 12, 2017 12:24 PM in response to Tngirl14

Hi,

I used Automatically find Server and Port

8:24 pm Tuesday; December 12, 2017

 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)

Dec 16, 2017 5:15 PM in response to Tngirl14

How did you get that dialog box to pop up? Mine doesn't give any options, just Username and Password.

I waited to upgrade to High Sierra because I had this same issue on another machine when I installed on day 2. I had hoped (although should have researched first) they had fixed this by 10.13.2!

Dec 17, 2017 3:31 PM in response to Ralph-Johns-UK

Thanks. Still no dice. Same issue. It gets added in Internet Accounts, but not messages.

The Configure in Messages button doesn't do anything.

I've tried all the steps in this post and still nothing.

What is interesting is I was able to add a brand new gmail.com hangouts account to messages with no issue. It is sort of like there is something that is blocking the addition of an account I used to have.

Dec 21, 2017 12:46 PM in response to Ralph-Johns-UK

I've tried all that, too. It gets added to the System Preferences but doesn't show up in Messages at all. I've attempted to add both ways with no luck.

There must be something left over from previously that is keeping things from being added properly.

Rudegar

Level 10

180,216 points

Sep 29, 2017 8:30 AM in response to yonibarkan

google talk seems to work ok for me

Sep 29, 2017 10:38 PM in response to yonibarkan

I think a big update will come because iMessages will synchronise with iCloud.

Don't know if will fix the issue.

As I see is not just Gtalk/Hangouts, also Yahoo or other.

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Messages doesn't work with Google Hangouts after High Sierra Upgrade