High Sierra and MS Exchange Problems anyone?

I only receive mail from Exchange the I restart Mail, it doesn't receive emails when I sync the exchange folder or click on the closed envelope. Changes to the certificate or allowing an unsecured connection does not solve the problem. has anyone a suggestion?

Hello len.iphone,

I thought you are using Exchange 2010 and have hands on the server as well.

On the other hand, my best guess is still to make sure the latest Exchange 2016 updates (since 2016 called CUs - "Cumulative Updates") are installed. The latest is called CU7 and was release September/19 [Microsoft Site: Exchange Server Updates: build numbers and release dates]

You might want to contact your provider then.

Hi dianeoforegon,

I have Exchange through Office365 and have issues in Mail and on Office365.

It asks me for password of the 365account. but after insert of correct password, it tells me: "unable to verify account or password".

after trying closing and reopening Mail, the 365Inbox disappeared on top, where I see all my inboxes (gmail, .me, ...) displayed.

can you help me please?

thanks a lot

andrea

It asks me for password of the 365account. but after insert of correct password, it tells me: "unable to verify account or password".

You need to reset your password. At the login screen, select to reset password. If you have an IT admin, ask that your password auto reset after xx days is set to never.

You first have to be able to login to your O365 account to verify your Exchange account.

I haven't really researched this fully but I'm glad that you fixed it and you confirmed that is the case. I'm sure some type of authentication method has changed.

BTW - Outlook 2016 on the Mac will not connect to any exchange server that is less than Exchange 2010 SP2. This is where I first realized this minimum requirement.

Cheers

BK

The only way I seem to get new Exchange emails nows is when I hit Rebuild Mailbox. Then all messages I know should be there from looking at Outlook on my work PC or the Android Outlook app, show up.

Any thoughts on why this does it every time? I have deleted and set up the account fresh since I forst noticed the issue of not getting ANY messages.

It seems that I've solved the problem with my Mac Mail app,... with Exchange (Office365) and with all other email accounts (like gmail).

I canceled all the Exchange and Gmail passwords in the "key chain" app.

then I canceled all the accounts (Exchange and Gmail) from System Preferences/Internet Accounts and set it up new.

I had to try it 2/3 times, but then, incredibly, it began to work.

At the moment everything runs like before (with Sierra).

I hope it helps you too.

We are on Exchange 2010. Mine connects and syncs mostly, but some messages aren't syncing and also all of my folders are showing up as "Inboxes", which means the Move function does not work properly.

Maybe not the same issue, but this is the only post I've found even remotely related and my issue started with the last 30 days or so.

all of my folders are showing up as "Inboxes", which means the Move function does not work properly.

Could you post a screen shot of your folder list?

Command-Shift-3 takes the entire screen

Command-Shift-4 takes a portion of the screen. <--use this one

Click on the camera icon in the toolbar of the reply window to post. Select image to upload.

Be careful not to include any private information.

Hmm. Okay, so let me expound a bit on the oddities I encountered and hopefully it might help you. I encountered a very odd issue on my MBP Early 2011 that I did not experience on my iMac 2013 upon updating to 10.13.1. Oddly, my iMac installed the update just fine, however, my MBP installed it, went through all the motions, said the installed was completed and showed new various 10.13.1 features present, but somehow did not complete installation and I still encountered the issues you’re describing. When I would go to “About This Mac,” no matter how many times I would installed 10.13.1, it would still have the prior version of “10.13” listed there as the version the MPB was on. After speaking with several tiers of Apple Support, they all escalated it and I had to schedule another call for an Apple engineer to help resolve it. It was totally baffling to them and myself. Before that next call, I did more research and decided to reinstall the entire OS clean (and BTW doing so did a clean install, but did not require me to reinstall all apps or re-download or lose any files, ie - from Dropbox, files in my desktop, etc), and it automatically updated to 10.13.1 in the process— which I didn’t necessarily expect. Did you try a fresh re-install of the OS? What year/kind of Mac are your running? Agaib, a very important (and peculiar) thing to note is that when it looked like I had installed 10.13.1 but it really hadn’t fully installed, I never thought to look at “About This Mac” to verify it read version 10.13.1 and not 10.13 because several of the features of 10.13.1 were present on my MBP— even though it still read 10.13— such as the feature “split screen view when in full screen mode” in the Mail app. Meaning, when Apple shared my screen, they saw these features present so we’re very confused by the “mail sync, etc” issues still being present. But I was good after a fresh install. Hope this helps or at least reduces some things that could contribute to issues you’re encountering.

Thank you very much for the detailed information. I checked the version is 10.13.1. I am using a MacBook Pro (Retina, 13-inch, Mid 2014). The strange thing is the issues are definitely present while using the Thunderbolt Ethernet Connection. When I use Wi-Fi for internet connection, everything seems to be working for a while. Inbox syncs, some of the Folders sync. But eventually it stops working again when I connect the ethernet connection. Then I would have to restart the Mail app to fetch new mail and click on each Folder to sync them every time I need synchronization or to check for new mail.

I fixed this by starting a VPN session into my workplace, and then starting Outlook. The connection and folder sync happened properly.

I stopped Outlook, then signed off the VPN. After that, Outlook works okay; connects and syncs no problem using regular internet connection. This also stopped Word from hanging on exiting.

So I guess it gets the certificate over VPN and can then use it in all instances.

Hope this helps!

Looks like you'll need to keep the VPN connected. Looks like Microsoft is constantly trying to connect to it's server to validate activation.

When they first came out with activation, someone posted a pirated version that did not require activation. So much for Microsoft's efforts to stop pirated versions.

My problem is a bit different where the Exchange email is there, it just wasn't updating on send/receive. This might be related to your problem as well. The fix for me was a simple DNS update.

Add a new "A" record for autodiscover.domain.com to the same IP as your mail.domain.com address.

Hope this helps!

Im still not receiving Exchange mail from Outlook in my Apple mail after upgrading to High Sierra. I have to select the particular mailbox and Rebuild it each time I want to receive new mail. So irritated that I keep falling for the upgrades that only cause more problems.