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High Sierra and MS Exchange Problems anyone?

After 2 days the Apple mail app under High Sierra stopped working with Microsoft Exchange. New emails are not displayed. After removing the Exchange account, and setting up again, still no folders or mails can be received. The account (under email--->settings) definitely has connection to the exchange server (btw: Exchange 2010 on SBS), there's the "green" light. When setting up the new exchange account I noticed that this is handled differently to former versions of MacOS. There's no possibility to enter a "server", although in mail-settings-accounts the "internal and external URL" can be configured...but this changes nothing. Also (when having no server certificate) in former versions there was the small "warning triangle" beside the exchange account in the "tree" which could be clicked and the missing certificate could be ignored. Not so in High Sierra. Anyone with similar problems? Solution? thx

Posted on Sep 29, 2017 1:08 PM

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Posted on Dec 5, 2017 5:23 PM

Let's clear up some confusion. I think I misunderstood when you wrote the following.

Exchange mail from Outlook in my Apple mail

You are not using Outlook.app but Mail.app to connect to your Exchange account. Both apps can connect to multiple types of email accounts. Exchange, IMAP and POP. What the window users in your company use to get Exchange has nothing to what you use on your Mac. What matters is the version of Exchange server.


Apple Mail can connect to Exchange as long as it meets one of these requirements.

Exchange Support

Requires Microsoft Office 365, Exchange 2016, Exchange 2013, or Exchange Server 2010 (SP2 or higher).


Try this to fix your Exchange account.


Remove the Exchange account in Mail > Preferences > Accounts.

This takes you to System Preferences > Internet Accounts.

Uncheck to remove the account. Not just uncheck Mail for Exchange.


In your User's Library/Mail folder....

  • Verify the Exchange data was removed when you removed the account.
  • Go to your User's Library > Mail > V5
  • You'll see alphanumeric folders, look inside. If you see the Outbox, this is the local "On My Mac" folders.
  • We don't want to find a folder for Exchange. Check to verify that is was removed. If you find the folder, then with Mail quit, delete the alphanumeric folder containing your Exchange data.
    Clutter is a default Exchange folder, Exchange also has it's own Outbox. This shows Exchange account (the alphanumeric numbers are unique). You might also see custom folders you have created.
    User uploaded file


Next.... in V5 you should see a MailData folder. Delete any files with Envelope in the name.


Back in System Preferences > Internet Accounts

  • Add your Exchange account back.
  • Open Mail, It will reindex your messages.
  • Exchange will download again from the server.



My advice: When a new version of macOS is released DO NOT upgrade until it has matured. Unless there is some urgent need to upgrade then wait until the final version (.5 or .6) is released to upgrade. Lastly, check here in Apple Discussions to see if Exchange users are having any issues.

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High Sierra and MS Exchange Problems anyone?

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