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iPhone calendar freezes in IOS 11

When adding an event in calendar, if you try to add a location, the screen locks up and you have to force close the app. I have done a complete reset and download of IOS 11 and still have the problem.

Posted on Sep 29, 2017 6:37 PM

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Posted on Oct 2, 2017 6:39 AM

I have now found this exact problem on two Ipad Airs and Air 2, as well as my 6s IPhone. If you add an event to your calendar and then try to type in a location, the calendar will lock up and has to be forced closed to clear. For example, try typing in “test” as an event and then try to add a location by typing any letter in the “location” box. All my devices will immediately lock up the calendar at this point. This situation started with the latest IOS incremental update as far as I can determine.

Apple support suggested I reinstall the operating system, but that did not correct the problem.

144 replies

Oct 31, 2017 9:21 PM in response to kennethyoung

It’s really discouraging that 11.1 still has the problem. You may be correct about the Gmail exchange connection. My work email is set up with Gmail as the host. I also have a personal Gmail account which is IMAP. In fact, I have 3 inboxes that are IMAP and one which is Exchange ( Microsoft Hotmail). The calendar issue is a very big deal with me. Not being able to use the location field is a major problem. Having to do these work arounds that only halfway work (and a pain to do) is not acceptable. I have offten suspected that the Ghost email issue is tied to multiple IMAP accounts. Ghost emails only seem to show up when I am looking at All inboxes. When I isolate a particular inbox, they go away.

Nov 1, 2017 6:02 AM in response to ninaseer

Fix for IOS 11.x Calendar Location Field Freeze


1. Settings > Accounts & Passwords

2. Under Accounts turn Off All Mail Accounts Contacts switch. Every Account! Answeee YES to remove contacts from this device

3. Do a Hard Reboot of device -YOU MUST DO THIS STEP OR THE PROBLEM WILL NOT BE FIXED!!!!

4. After reboot open Conatacts. List should be empty exude you own name

5 Open Calendar.

6. Tap + to create a new calendar event

7. Tap on Location field. This may take 2-3 taps as another Bug assumes you have tapped in Title field regardless. Once you have cursor in Location field the keyboard appears. Start typing an address manually. Typing speed recognition of your keyboard Taps works as fast as you can type!

8 Settings > Accounts & Passwords

9. Under the Account you want to sync your Contacts with turn the switch back on. Wait 5-10 minutes for the majority of your Gmail or other Contacts to repopulate your Apple Contacts app. Open your Apple Contacts app and you should see your Contacts have returned

10.

Open Calendar.

11. Tap + to create a new calendar event

12. Tap on Location field. This may take 2-3 taps as another Bug assumes you have tapped in Title field regardless. Once you have cursor in Location field the keyboard appears. Start typing an address manually. Typing speed recognition of your keyboard Taps works as fast as you can type!


Let me know if this works for you!


Kenneth Young

Nov 2, 2017 12:05 PM in response to bobsapple1

I noticed this same problem a few weeks ago, probably around 11.03 update time. Just did 11.1 upgrade hoping it fixed bug, but still unable to enter address on appointment. I have 4000+ contacts from GMail account - suspect it is looking thru everything for match with first character of address. Not gonna try the "fix" of deleting all contacts & re-download - I don't trust Apple to leave GMail contacts alone, and don't want to risk my address book, and we shouldn't have to do such a dangerous thing to try to get around some stupid "hold your hand - with a hydraulic press" bug in system software.


Just converted from Android to iPhone 7 a couple months ago - not happy with how difficult things can be on iPhone. Back to Android on next phone. Already had to download Android maps and search, which are both better than iPhone versions.

Nov 3, 2017 3:21 PM in response to ARPU99

I think you actually mean it is still UNresolved with the latest 11.1 IOS update.

There was an earlier posting that listed a rather arduous solution of removing all contacts and doing a hard reset and adding back in your contacts, but that is too risky and time consuming to try, in my opinion. There should be a fix from Apple for it since it appears to be a bug.

I did try uninstalling and installing the calendar early on, but that had no effect.

Nov 3, 2017 7:47 PM in response to bobsapple1

I was reporting that even after the 11.1 upgrade, it is still resolved for me because I am still not seeing the problem on this iPhone 7 Plus like I was on my original 7 Plus.


In an earlier post I said “I ended up having a different issue with my iPhone 7 Plus (the Bluetooth had an issue). Apple replaced the hardware with a new iPhone 7 Plus. The new one works fine. I would have tried to delete the calendar app and reinstall it, but I never got to that point.”


It seems very odd that my original iPhone 7 Plus had the calendar issue, but when Apple replaced it with a new iPhone 7 Plus, it doesn’t have the issue. I have had it running 11.0.3 and now 11.1 and it has never had the issue. I also restored my backup from my old iPhone 7 Plus to this new one. I had tried everything with the original 7 Plus including restoring as new and it still had the issue.


I hope you all get this issue resolved because it was a real annoyance when I was dealing with it.

Nov 5, 2017 2:41 AM in response to Seerseer

This work-around actually worked on my IPad Air2! I only need to type in a single “z” and then it will let me type in the actual location. You then have to remove the original “z” from the beginning in the location field. A bit of a pain, but until Apple acknowledges it and fixes it, at least it Is a viable work-around. Thanks!

Nov 15, 2017 2:07 PM in response to billflu2

Well, I did find a way to fix it. It’s been about a week now so I am hoping it is permanent. A new problem developed that required me to restore. The AppleCare rep told me that I needed to restore as New – I balked for obvious reasons. I wanted to restore from an iCloud back up so that I would retain as much as possible. They told me that it was very likely that I would also retain the problem. Not only did resolve the bigger problem that developed but it also fixed the calendar issue. I was pleasantly surprised to discover that iCloud back up now keeps pretty much everything, even Webpages say it to my home screen. I am using keychain, so I didn’t have any problems with having to log back into apps. I would’ve done it sooner if I had realized that it wasn’t painful. The problems that developed after the calendar issue was much more significant. Suddenly my iPad Pro was showing over 129 GB of storage was taken up by the mysterious gray Other. Leaving les than 10 GB free, Resulting in all sorts of wonky behavior and warnings.

i still have the calendar issue on my iPhone 6S. I will probably take the time to restore from backup on that as well. In the meantime, I have been using one z followed by a space. this works to unlock the location field and is much easier to go back and remove. The AppleCare rep did say that they are aware of the problem and they took some screenshots of my email accounts so There maybe Italian with settings as one of the other posters noted

Nov 24, 2017 12:53 PM in response to ARPU99

Thanks for your suggestion, but I would urge readers to be a little careful with this fix. First, it did not work for me on an iPhone X.


Second, it created 4000 duplicate calendar entries on my iPhone. I believe I followed the instructions in this post correctly, but there is always a chance I did something wrong. Anyway, my contact list or no fairly gunned up.


I would recommend people to use the “ZZ“solution suggested by another reader

iPhone calendar freezes in IOS 11

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