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iPhone calendar freezes in IOS 11

When adding an event in calendar, if you try to add a location, the screen locks up and you have to force close the app. I have done a complete reset and download of IOS 11 and still have the problem.

Posted on Sep 29, 2017 6:37 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2017 6:39 AM

I have now found this exact problem on two Ipad Airs and Air 2, as well as my 6s IPhone. If you add an event to your calendar and then try to type in a location, the calendar will lock up and has to be forced closed to clear. For example, try typing in “test” as an event and then try to add a location by typing any letter in the “location” box. All my devices will immediately lock up the calendar at this point. This situation started with the latest IOS incremental update as far as I can determine.

Apple support suggested I reinstall the operating system, but that did not correct the problem.

144 replies

Nov 25, 2017 7:08 PM in response to kschok

Don't waste your time. Apple has released 6 updates to iOS 11 and they cannot fix ANYTHING.

They are more worried on how to look beautiful (stores and Space Ship) under the command of the ifalable of Angela than having the new Air Pods, Home Pods, fixing the bugs and bathrooms and AC on the "temporary" 5th Avenue store. It seems to be that 268 BILLION in the bank and 900 BILLON in market cap has made them the new arrogant company with Hermes straps and no benches in the store.

Angela was good to see some Burberry coats, not 48 million phones plus other 38 billion dollars in the last quarter. Since she arrived to the company, service, supply and everything is a disaster. Maybe Woz was right when he said he rather use an Android. C'mon Tim show what you and the company are made of. Reflex on why Steve left you in charge. Don't fail to all of us. Have them work 24/7 and pay over time but for god sake fix all the problems. We don't need our X's just to look "beautiful" we need them to show why Apple is what it is. THERE ARE NO FIXES FOR THE BUG ON LOCATION!!! Copy paste from notes or maybe import from from the new Samsung you will send yourself an email and then copy>paste. 1500.00 plus of garbage. But don't worry get an Hermes strap and roll the X on the street like the leashes Hermes does for dogs.

Nov 29, 2017 8:14 AM in response to Seerseer

Whomever wrote " Solved" on this post, is generous. It should have a status called "good work around". This is clearly an Apple engineering problem to solve, not @Seerseer's problem to solve. @Seerseer is just a kind user. Apple should take care of this. This is the "killer app" of the iphone (calendar). Messing this up is how Palm went under (they tried to compete with blackberry on calendar invites). If every time I book a sales lunch, or dinner, I have to go thru this freeze jaZZ, it will add anxiety to my day. A good reason to get off IOS. I cannot believe Apple has not yet solved this, but it could be a core architectural rate limiting issue. Their own internal location search engine is crashing their calendar app. It is not a good problem to have (freezing is not good behavior for any end user compute device). If we all have to put ZZ into the location, Apple should have that as their default location. Frankly, I should open a restaurant called ZZ and every salesperson on the planet will go there. Then I could figure out whom is selling to whom. Hmm. Thank you @seerseer for your work here. Now I can go to sleep: zz...

Nov 29, 2017 8:21 AM in response to kennethyoung

Hi @kennethyoung I have the problem and use google, but not Exchange with Google (gmail) accounts. So the Exchange theory should be invalid. Thank you for your accurate post. I believe inattention to this bug exposes a lack of transparency internally at Apple. I cannot imagine that 10s of thousands of apple employees are not seeing this problem themselves. So why are they unable to fix? This type of issue was the downfall of the palm computing handheld when it tried to dethrone the blackberry.

Dec 4, 2017 10:00 AM in response to bobsapple1

Mine shuts down too. I contacted Apple and a high level tech support told me that Apple engineers are aware of the problem and they should release an update soon. But the total truth I’m not very happy at all because the updates can come days, weeks or months time.


The only way that I’ve got round this problem is to use Siri to write in the addresses which seems to work fine.


Other than that the only solution they said is to reinstall IOS as a new user and then reinstall to my original but as I can see from other peoples threads that this way hasn’t worked.

Dec 6, 2017 4:12 PM in response to Saint-Hill

Still not working on IPhone 6s, just updated to IOS 11.2, rebooted phone, and problem remains. My contacts are not synced to any other device nor program (not google, not microsoft), so the notion of deleting all contacts is not only idiotic, but it doesn't apply to the problem. The work around of entering a leading Z in the location line did work, and I was able to enter needed address, and then back space over the Z. Still, this is something that Apple needs to address promptly- both this specific matter, and generally the glitches of this type that are becoming more common - or I will go to Android at next phone replacement, which is coming up soon.

Dec 7, 2017 12:32 PM in response to kcc1234

The last suggestion that an AppleCare advisor supervisor had to offer was to perform a factory restore on my iPhone 6 and reset it as a "New Phone" and use it like that for a few days. They told me that this was the next step; required it they were to continue to help me, so they could be sure it wasn't a "device" issue. Since I had read about everyone else's problems with the exact same problem, also after the iOS upgrade, I was not about to waste all that time and effort.

I guess we are at Apple's mercy.

Dec 7, 2017 12:47 PM in response to kcc1234

Apple is at lost. 7 updates and they cannot solve anything.

They are more worried in spending 5 billion on a Space Ship. Paying the 2thousand plus coat of Angela, designing usless products and giving excuses and not focusing in solving the problems.

If Steve Jobs was alive a few thousands would have lost their jobs in the stores, in the "genius bars" in Apple Care and in Cupertino. The solution is very simple. Bring Woz back. He will solve it in a day or maybe...less.

Dec 9, 2017 4:42 AM in response to Very Disappointed

After years of avoiding iCloud due to a general lack of trust in the security of cloud-based data, I decided to take the plunge. Approximately 2800 contacts and my calendar whizzed up to iCloud and I was looking forward to having my Outlook calendar and contacts syncing with my iPhone; and they did.


Then came the disappoinment. I tried to create on my iPhone (X with latest IOS) a calendar entry and as soon as I started typing in the Location box, a freeze for about 30 seconds occurred before any further characters typed would appear in the box.

I think the idea is for the app to scan contacts for matches, so that one can at a single keypress select the address of the contact required. I also think that if no match is forthcoming or it’s a preference to key in an address manually, one should be able to.


However, as many have discovered, typing anything in the location field is the kiss of death. It seems as though every location in the WORLD is then being searched. I have switched off ‘Location Suggestions’ in the Calendar application but the freeze persists. I’ve submitted a report to Apple but as we all know, once done, it’s up to them to fix it IF they deem it to be serious and widespread enough.


All we we can do is to apply pressure by further submissions and hope this is resolved. Right now, I’m going to have to revert to iTunes sync once a day with my iPhone and a paper copy.


What a state of affairs. Wake up Apple😴😴😴😴😴😴😴😴

Dec 9, 2017 8:06 AM in response to powerUseriOSgoog

As someone who had this issue, but no longer does, the only difference for me before and after is that Apple replaced my iPhone 7 Plus. I don’t know why technically I don’t have the issue anymore, but I can say I have over 3500 contacts and it has no issues quickly finding locations for anything I type. Before they replaced the hardware, they had run a remote diagnostic test and found there was a Bluetooth sensor issue. I don’t know if that had anything to do with it, but it does seem strange that I no longer have the issue even after updating my iOS several times since (now at 11.2).


I suggest that you call Apple Support, get a Senior Advisor on the phone, make them look at this discussions board, and have them run a remote diagnostics test on your device. BE WARNED, before they replace your hardware,, they will try to get you to do all of the steps others have mentioned, including restarts, hard resets, restore as new, etc. etc. etc. if you get the runaround, KEEP CALLING back until you get a Senior Advisor who REALLY knows what they are doing. If you have AppleCare, they CAN replace your hardware!

Dec 9, 2017 8:43 AM in response to ARPU99

Out of curiosity, I switched off Contacts in iCloud and chose to have them deleted from my iPhone. Then when adding to my calendar there was NO delay or difficulty inputting a Location. I then switched the Contacts on iCloud back on again and allowed time for them to sync back down to my iPhone and the issue returned. Some of my contacts have maybe 40 or so ‘lines’ of embedded Notes, accumulated over the years. I wonder if these are bloating the Contacts database and upsetting the indexing/search?

iPhone calendar freezes in IOS 11

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