macOS High Sierra installer says "The recovery server could not be contacted." Why?

After downloading the 14MB installer from the App Store, the installer window opens. One option given by the window is to the click "Continue".


After a little while a scroll down window says, "The recovery server could not be contacted."


Why?


Is there any other option to download the macOS High Sierra?

MacBook Pro (Retina, 13-inch, Late 2013), macOS Sierra (10.12.6)

Posted on Sep 30, 2017 5:22 AM

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Posted on Nov 14, 2017 1:10 PM

Solved.


In my case I was trying to do a re-install of the OS form the startup utilities and kept getting this error.


The trick was to set the clock. Start the Terminal app from utilities to get a bash terminal. Type `date` to display the current date/time. In my case it was set to January 1st. I remember it was common with Windows Update to fail to update your system if the system clock was not "close" to the correct time.


Set the date with:

date 1114125317

(this example sets the date to November 14th, 12:53 2017)


Re-run the recover OS option and it should work.

32 replies

Jan 31, 2018 2:05 PM in response to marjeo

I go it done. Here's how. My problem was that after I erased & reformatted my "Macintosh HD" drive using the Disk Utility, I tried to re-install the macOS High Sierra and got the same message "The Recovery server could not be found". As many suggested, I reset the date in the Terminal and that didn't work. So I looked very carefully at the top right screen on my iMac near the US Flag and saw the VERY DIM grey wifi logo. I clicked that and it searched until it found the several router names in my neighborhood until mine popped up. I clicked mine... it asked for my password ... entered my password and then I was connected and he wifi logo became black.


So, my problem was simply that when I tried to reinstall macOS High Sierra, I WASN'T CONNECTED TO THE INTERNET.


I don't know it the terminal date fix was necessary, since without an internet connection, it wasn't going to work.


Tip: If the screen goes completely gray at any time, don't worry, just press and hold the COMMAND & R key while restarting the iMac (it took me holding the keys over a minute) until the Utility window appears.

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macOS High Sierra installer says "The recovery server could not be contacted." Why?

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