(High Sierra) Dock Icons get missing at all the time

Does anyone here get the problem of missing icons on Dock (High Sierra, 10.13 (17A365))?


User uploaded file


I have tried many solutions, as such

1. restart Dock Dameon: "killall Dock"

2. reset Dock profile into default stage.


This happened at all the time even though I have performed a clean installation. I have got 2 devices: MacBook Pro (Late 2013) and iMac 5k (Late 2015); all macOS High Sierra 10.13 (17A365) updated.


I am quite sure this is one of bug that Apple should be addressed ASAP.

MacBook Pro (Retina, 15-inch, Late 2013), macOS High Sierra (10.13)

Posted on Oct 1, 2017 1:11 PM

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Question marked as Top-ranking reply

Posted on Nov 21, 2017 10:17 AM

My icons were disappearing from my dock after High Sierra also.


An Apple Support Senior Advisor had me.


In Menu > Go (press option) > Library > Preferences

Find and remove "com.apple.dock.extra.plist" and "com.apple.dock.plist" then restart.


Seems the preferences for the dock were messed up. Hopefully this helps.

82 replies

Dec 9, 2017 10:28 AM in response to atlonxp

The magic begins when you go to /Users/Toaster/Library/Preferences, search .dock. I found strange strings and using different cmd (thanks google) nothing seemed to work. The most important thing to do is to empty your trash.


Files I found, Before:

User uploaded file


After purging plists (and emptying my ***trash***)

User uploaded file

My Dock has successfully changed Position. Will preform a reboot.

User uploaded file


(Last, Yes I named my laptop Toaster and my main computer is a fridge. Also IDK why I don't call apple care... I have 2 more years... lol).

Dec 10, 2017 4:51 AM in response to pupps

You are correct: it is not a fix, I described creating aliases as a temporary work-around to be able to visually distinguish which icon is which in less than five minutes. For me, being able to tell which is which was enough to get on with my work and put more time into a full solution at a later time (as many others have been provided above). This is only a band-aid for people like me who didn't have time to do the necessary backups etc, before trying other solutions.


Many thanks to the others in the community for the more detailed solutions!

Cheers,

:)T

Nov 21, 2017 8:56 AM in response to Muskipad

Thanks for the note but it didn't work. Just how "High" were these engineers. Maybe they hired some Microsoft engineers. It screwed up my Creative Cloud app and my dock icons, now I am waiting for EFI print drivers friendly with 10.13.1. I have always said Apple would eventually become the useless bureaucracy they were always meant to be. I've told all the Apple users I supervise in our corporate communications department to delay their upgrade to High Sierra. I guess now I have to call support. Very nice people but it is still a hassle.

Dec 4, 2017 5:35 PM in response to tromperie

I was having the same issue.


What worked for me:


Booting up the computer in safe mode. Then simply restarting the computer.


So how to do that?


1. Fully turn off laptop.


2. Then turn on your laptop while holding the shift button (you will be holding the shift button for about 1 minute)


3. Your laptop will boot up then in safe mode (note that the screen may flicker...and may be of poor quality)


4. Once you're at the log in screen, you can stop holding the shift button.


5. Log in to your computer.


6. At this point, for me at least, all of my dock icons were restored on my dock.


7. Then I restarted my laptop and logged in as I normally do. (Meaning powering up my laptop without holding the shift key this time)



Let me know if this works! Good luck

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(High Sierra) Dock Icons get missing at all the time

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