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I use a Bizhub C250 and updated to High Sierra. It is now impossible to connect over FTP for scanning.
This is a big expensive scanner I use for my business and everything has come to halt until this is fixed. Why in the world did they remove FTP from the OS? Is there some way that I can get it back?
Has anyone else encountered this? Any help would be greatly appreciated.
IMAC (RETINA 5K, 27-INCH, LATE 2015), macOS Sierra (10.12.3), 32gb Ram, 3tb
Yes there is a small trick, we had to do lots of troubleshooting as well, but it is a very simple thing.
When you set the Server Root, you are choosing a folder on your computer to store the FTP transfers.
BUT
If you go to your scanner and choose the root folder for the FTP transfer of your scan, it will not arrive.
That is because the scanner is looking for a folder INSIDE the root folder, but the root folder is empty. So, my setup is:
The root folder is called "Scanner" and I chose that folder in the FTP app as the Server Root. In that folder on my computer, I put a folder called "scans". This is where the scans will go.
On the scanner, you need to setup FTP using the correct port like you did in the app, then you need to choose where the files will be sent. This is where you set the folder as /ServerRoot/FolderName
for me it was: ~/scanner/scans
Hopefully that helps!
Hi, any chance you can screenshot your settings or list exactly as you have them. I'm trying with exactly the same scanner and cant get it to work for me doing exactly as you describe. Would really appreciate if you can
Solved for me using the Dell 3115cn in my case as the scanner. I started with this thread to get to the final solution. I too fell foul of apple removing the FTP capability in High Sierra. I followed advice given here and used the FTP server app, but had a couple of further fixes to apply in my case that may help others. I found the Dell troubleshooting page helpful on the error codes How to Troubleshoot Unable to Scan Over the Network on the 2135cn / 1355cnw / 3115cn / 2355dn / 2145cn / 2155cdn / C3765… This helped me track down the two issues I had in turn. My first issue was a log in issue (016-781 SMB/FTP Error). This actually turned out to be my anti virus firewall blocking the login. Don't know why this wasn't an issue before the High Sierra upgrade but you may need to make sure you allow the connection through the firewall. I turned it off to test in the first instance. Then depending on your software you can tweak from there. Then my second issue was a folder path issue. (016-783 SMB/FTP Error) This was solved using the advice in this thread, by removing the server path name from the scanner settings and only populating in the FTP server app. I Changed the port as advised in this thread from 21 to 5000 (In my case following the Dell allowed range) as port 21 no longer supported. Double checked folders were shared on the mac and remote connections enabled in the sharing settings. Then all was good again. I do hope this helps some of you if still struggling. Matt
somebody else commented on that FTP on High Sierra
you can let apple know using their feedback channel Feedback - macOS - Apple
while I can appreciate Apple's "we must advance forward mindset" the rest of the world is still using FTP and Telnet WTH... This should have been at the top of the list in the "about update"
Hi Tim
On my Konica Minolta Bizhub, the setting for the ftp server app is "path/folder name". But the setting on the scanner is just "path/".
Hope this helps
Thomas
"This folder was actually on the Desktop, odd that I didn't have to put the full path in..."
Not really 😉 You must have defined that path as the SMB share path in filesharing on your Mac(s).
You should never ever run any software updates on a business critical machine unless you test it first.
FTP No Longer works in High Sierra?
