Lightning Digital AV Adapter iOS 11

Get help

Find out what to do when you have the following issues.

If you see video but can't hear audio

Make sure that you're using a Digital AV adapter (which has an HDMI port). If you're using a VGA adapter, it doesn't carry audio signals. To hear audio with a VGA adapter, you need to connect to the headset jack on your TV, monitor, projector, or stereo.

If an app doesn't display video or play audio

The app might not be compatible with your adapter. Check compatibility on the app's info page in the App Store or contact the developer.

If an alert says that an HDCP-compatible device is required

Your content might not be compatible with your adapter. Movies, TV shows, and certain streaming video apps require High-Bandwidth Digital Content Protection (HDCP). If you try to play these movies, shows, and streaming videos using a non-HDCP digital connection—like the Apple VGA Adapter—an alert will ask for an HDCP-compatible device.

If you need help with other issues

1. Disconnect and reconnect your adapter from your iPhone, iPad, or iPod touch and from your TV, monitor, or projector.
2. Make sure that your VGA or HDMI cable works, since the issue could be with the cable.
3. Remove any VGA or HDMI extension cables or converters. Accessories that convert a VGA or HDMI signals to different video formats (DVI, Composite, Component) aren't compatible.
4. Make sure that you have the latest version of iOS.

For more help, contact Apple Support, to set up service for your:

• iPhone
• iPad
• iPod touch

About Apple Digital AV Adapters for iPhone, iPad, and iPod touch

The Netflix phone associate I spoke to said Apple enforced DRM in IOS 11, so you can no longer use your TV with an HDMI cable. Apple is robbing from the poor to give to the rich. Apple wants you to use Apple TV to play the videos. This is nonsense.

This is an egegious crime against the user, who only wants to mirror their small IOS screen on a larger screen.

My Apple Digital AV adapter still works with iOS 11.0.3 with both Hulu and Netflix on my 1st gen large screen iPad Pro.

Sometimes to get it to work properly, I have to unplug it and re-plug it in for my iPad Pro to recognise it.

But still works fine.

Could it be ONLY issue with 2nd gen iPad Pro models OR NOT a widespread iPad Pro issue?

Submit your feedback here.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the appropriate Apple personnel , but NO Apple employees will ever respond with any type of direct, individual replies.

Good Luck to You!

Everybody should be sending feedback about this issue to Apple, also.

Submit your feedback here.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the appropriate Apple personnel , but NO Apple employees will ever respond with any type of direct, individual replies.

Good Luck to All!

I have this problem too, and use Netflix and AmazonPrime to stream offline at home. We don't have good internet and live in a rural area. I called Netflix and they said no changes had been made on their end. Called Apple and they said nothing should be causing the problem, however, I was told to take my device and lightning AV cable/plug to an Apple Store to get them to work on it. Nearest Apple store is an hour away...very unhappy with this issue...no problems until I updated to IOS 11...AmazonPrime works, but Netflix doesn't. Can see the screen on the TV, but as soon as I try to play the TV picture freezes but audio can be heard. As soon as the video is stopped, but picture returns. PLEASE FIX!!!!

anmcelroy wrote:

. PLEASE FIX!!!!

We cannot fix anything we are just users like yourself. You are not addressing Apple here.

If you have not done so, turn off Screen Mirroring on the iPad. Then try to play a video from Netflix, it should automatically output the video to the TV without mirroring the screen.

So, just to be clear, if an issue didn’t happen to you, it’s false. Sounds like someone we know?

This issue happen the day the iPad Pro 12.9 G2 was updated from IOS 10.3.3 to 11.0.3.

It occured on both an LG PF 1500W projector and a Samsung TV using a genuine lighting to HDMI converter and two different HDMI cables.

The borders of the Netflix page is displayed but the video is frozen and blurry.

It may be happening yes, but its not caused by Apple enforcing DRM. Apple cannot unilaterally enforce DRM on 3rd party Apps as they do not own that content, and have no legal basis to protect it. Its entirely down to the App developer to let their app content be mirrored or not and enforce the DRM protection.

Netflix has been known to have mirroring issues through its App over the years.

There's a difference between not happening, and the reason its happening is due to something Apple did.

I would think that if this was a generic Apple thing, it would be happening across the board with all devices, and not just a very minor portion of them.

I can agree with Michel in that it may only be happening with second generation 12" iPad Pros, mine is a first gen 12" iPad Pro and as said works fine.

I don't work for either Netflix or Apple, but this is the most reasonable explanation. Some things that I do know:

I have verified that I can still use an IOS 10.x Ipod to stream Netflix downloads to two different TVs using the Apple lightning-to-HDMI adapter. I cannot use these same adapters to watch these same movies in Netflix on any of my 11.x iPods or iPhones, and my family has several.

Second: the symptom, running in Netflix and streaming audio but not video is 100% compatible with HDCP-incompatibility problems that I have seen with a variety of devices going back at least 5 years. Without wanting to explain what HDCP is and how it works, it was designed to protect digital content, by _trying_ to ensure that a pirate can't put a recording device between the source (your iPhone) and the TV.

My guess that the weak link in this chain happens to be the Lightning-to-HDMI converter, which actually contains a small ARM computer and it quite likely NOT to be considered safe enough to protect digital content. That said, it is also certain that what has changed in my configuration is the IOS software, not the adapters. Without having been able to find any place where Apple admits to having "fixed" the IOS driver that talks to that adapter, that is far and away the most likely cause that this PhD computer scientist can identify.

I would not wait for this to get "fixed." If anything, the digital content protection people consider the IOS 11.x solution a fix of the previous hole that may have - and probably did - allow people to illegally copy protected content. I doubt that Apple is going to rush to find a way to get an HDCP-compliant adapter to market, both because it will be very hard for them to hit the already-getting-expensive price point of the current adapter and because none of the major competitor phones provide any similar ability to stream content over a wire, without relying upon some sort of existing networking infrastructure (with the POSSIBLE exception of SAMSUNG phones being able to talk to SAMSUNG TVs. On my Galaxy 6S, though, this seems to be a lot like Chromecast, in the sense that the phone doesn't send the content to the TV, it just brokers a connection between a wireless router and the TV.)

I hope I'm wrong.

Seems to be the case...talked to Netflix and they say they are working with Apple to fix the problem, but I bet you are right that the Netflix encryption isn't talking to the mini-computer inside the adapter anymore with the new IOS. Netflix have said there is no timeline for a fix.

Must be affecting new product ONLY?

This is still working on my 1st gen iPad Pro running iOS 11.0.3.

This is my only upgraded iDevice, to date.

Netflix still streams to my TV using my digital AV adapter.

This cannot be a widespread iOS/iDevice issue as more users would be complaining about this.

MichelPM wrote:

Must be affecting new product ONLY?

This is still working on my 1st gen iPad Pro running iOS 11.0.3.

This is my only upgraded iDevice, to date.

Netflix still streams to my TV using my digital AV adapter.

This cannot be a widespread iOS/iDevice issue as more users would be complaining about this.

Yes, and Yes.

Two things:

1. Agreed. Only pre-downloaded content is blocked. I am camping, with limited bandwidth, so I have to download content when fast WiFi is available. Streaming is not an option.

Why would only downloaded content be affected?

2. If anyone deleted the Netflix app, reloaded it, and re-downloaded content, jas it played OK?

Well,

THAT's a whole different issue!

I've never downloaded Netflix content directly to my iDevices.

Is this extra cash to be able to do this?

I never tested for this.

I just use my adapter for streaming Netflix content to my TV, NOT to download the Netflix movie/TV content onto my iDevices directly.

Maybe a DRM issue, then.

Netflix only lets you watch downloaded content on mobile devices ONLY?

Or were you able to watch downloaded content from Netflix to your TV using the digital adapter before iOS 11?

Could it be that Netflix changed their DRM policies?

You can no longer stream Apple iTunes movie/TV content stored on external storage device and streamed from that an external storage device because Apple changed their DRM policies.

Same sort of situation with Netflix, now?