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Album cover won't show in Finder

Album covers of mp3/aac files won't show in Finder after upgraded to macOS 10.13.


All of my 3 Macs have the same issue.


I believe it's not a special case but a system bug....or it's not?

Anyone experiencing the same problem?


It's so obvious, I don't know how could this happen...


And, yet I don't know how to report the issue besides the old feedback site, which I've reported several bugs and no one cares...

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Oct 2, 2017 9:50 PM

Reply
146 replies

Oct 6, 2017 4:33 PM in response to Noctis

I'm having to same problem in High Sierra 10.13 the artwork shows fine in iTunes but when I drag it out into finder

no more artwork! I'm new to the mac I hope someone will be able to find a solve this problem I went to Apple products and the Mac to do ministry work and not having the thumbnails are artwork really is more annoying than anything but I sure would like to have it fixed thank you for your time!😉


User uploaded file

User uploaded file

Oct 8, 2017 1:20 AM in response to Noctis

Conclusion till 20171008:

This issue happens to fresh installed macOS 10.13 (not sure if it also affects upgraded Macs from 10.12).


Reinstall iTunes 12.7.0 can temporarily evade this issue, but it will happen again if you reboot.


I'm not sure it's a Finder/System problem or iTunes problem.

Sure thing is, it is a bug that cannot be fixed by ordinary users...

User uploaded file

Oct 20, 2017 11:14 PM in response to Noctis

I received a call back from Apple support today regarding the escalation to engineering for this issue.


I was told they have received many reports on this problem and it is now a known bug with the High Sierra. I was also told that they are working on a fix, however there is no ETA as to when or how (update, workaround, etc) the fix will be made available.


So the good news is that they know about the bug and acknowledged that it exists, but the bad news is we have no idea when they will fix it.

Dec 6, 2017 7:09 PM in response to Noctis

This issue has been fixed in 10.13.2 (confirmed at my Mac mini 2014, two MacBook Pro 13'' 2015).


If you're experiencing some fixed, some not problem, it may relate to the system cache, try some tool which can rebuild the cache files.


I'm changing this topic to solved.


After all still very disappointed that Apple took so long to fix such a obvious yet (should) can be fixed easily problem.

Considering the huge bugs happened to macOS, iOS, watchOS(extremely slow), really frustrating.

Oct 2, 2017 10:16 PM in response to Noctis

I have the same symptoms. I'm not sure if it's related to MacOS High Sierra or iTunes 12.7. (I am using both.)


If you find the song in iTunes, control-click on it, and choose "Show in Finder", the artwork is still not visible.


But instead if you control-click the song and choose "Show Album in Library" then you can see the artwork from within iTunes.


If you wish to report this to Apple:

Product Feedback - Apple

Oct 3, 2017 7:41 AM in response to Noctis

I have tried to solve this problem, but I dont have a complete solution yet.

But here is what I have found out after installing macOS 10 times to find a solution..


The earlier High Sierra beta worked fine, even on APFS filesystem.

I have now tested it in the GM (17A362a) on my 13" macbbok and 17A315i on my 15".

It seems to be broken after upgrading the system to the Release version of High Sierra.

The 10.13.1 Beta 1 upgrade did not do anything for me.

Oct 5, 2017 3:17 PM in response to Noctis

After upgrade to macOS High Sierra all the covers of my mp3 files disappeared in some point.
I did a clean install and still not showing the covers of my mp3 files.
After that, I did a downgrade to Sierra, then all the covers of my mp3 files was showed. So I upgrade to High Sierra and the covers was showed until some reboots. After that, disappeared again.
Now I'm using Sierra again. 😟

Oct 6, 2017 4:47 AM in response to Noctis

I’m having this issue as well. Updated my iMac to High Sierra and the cover art disappeared. I thought I had solved it by reinstalling iTunes but no, after working for a couple of days it disappeared again. The latest update didn't solve anything.


On my MBP, though, it’s not happening. I did a clean install of High Sierra there, though.


I’m waiting for the release of Onyx for High Sierra. Maybe some routine maintenance will fix it.

Oct 6, 2017 11:03 PM in response to Noctis

I might found a solution or maybe a one time only solution...

I might made a mistake by saying it’s nothing to do with iTunes. I downloaded iTunes full dmg from website, installed it and the issue disappeared.

However it happens again after a reboot...

Currently It’s running a task cannot retry this.

Thought you guys might wanna have a try.

Album cover won't show in Finder

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