High Sierra freeze

Hi,


after upgrade to high Sierra I have a problems with freezing. Previous week freeze two times, when I work with photoshop, now freeze, when have only browser opened, black screen, I must to turn off and turn on computer. Previous version Sierra works great.


Thank you

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Oct 3, 2017 4:42 AM

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Posted on Oct 13, 2017 1:40 PM

I think I found where the issue is. WindowServer on High Sierra seems to leak memory quite fast when Scaled resolutions are used. This is with both internal retina display and external display. Specially with 4K displays. With internal retina and scaled resolution the memory leak seems to be quite moderate and you probably get only one freeze per day. But with attached 4K display WindowServer seems to leak memory as fast as 0.2GB/10min and grows beyond some limit quite fast.


Setting all display resolutions to "default" solves the problem. I guess nobody at Apple QA runs scaled displays.

668 replies

Oct 21, 2017 12:52 AM in response to Thomas Alexy

I likewise have a mid 2012 MBP Retina that I drive two LG 34" Ultrawides off - one DisplayPort connected via a HDMI adapter and the other off the HDMI on the MBP. I have a freeze about every second day usually when I am in the middle of many things, lots of windows open (a habit of mine - never seem to shut a window) - immensely frustrating when it happens. Definitely seems to be video driver related but not downgrading - awaiting the imminent bug fix from Apple (?). Experience no freezes at all when I use the MBP as a laptop and not a big screen driver.......

Oct 25, 2017 4:39 AM in response to christopherxenyo

Not at this moment. It seems re-intalling HS does not help at all.


The best thing anyone can do at this time is, like hyperjeff has suggested, make sure that you have done is to file a radar with Apple about theproblem so that they are aware of the extent of the problem. Don't assume they know by the length of discussions in the forums. The people who solve suchproblems often don't have time to stop by here, but they do pay attention to radar requests. (bugreport.apple.com)

Oct 26, 2017 5:06 AM in response to beioe

I was suffering a lot of troubles after switching to High Sierra, luckily Adobe fixed the InDesign problem and Wacom had a fix too. Really strange that companies like these weren't ready for High Sierra, or was Apple too quick?


But occasionally I had this daily 'freezing' problem, when suddenly my iMac (late 2012) stopped working and I had to restart it. I read this topic too and just thought that I'm not alone on this one.


Until I noticed that the freezing happened when I was using the Whatsapp app. So I stopped using that one (which is quite annoying) and since then (three days back) I haven't had any freezing anymore.


By the way, in another topic I read that people had problems with their locked screen on the iPhone, that's not showing the Clock and date occasionally. And someone mentioned it was Whatsapp...


Not sure if my conclusions are right and Apple and/or Whatsapp are reading this.

Oct 27, 2017 6:25 PM in response to pldg

pldg wrote:


Guess I'm the unlucky ******* then. Tonight I learned that: i) One of my reported bugs only happens to me, though Apple thought it was a real bug; ii) Others aren't so unlucky and their bugs actually get fixed. Thanks, will do my own experiment with the Calendar bug, by doing some kind of backup, removing all files and test that condition again to be sure. Than file another bug or add an extra info since previous entries in my Calendar might be causing problems to the functioning of the utility.


Oh, BTW, not running Safari at all and using only Chrome has turned things a little bit better. It's now about 30 hours without a freeze (was having once or twice a day). Fingers crossed :-)

fun fact:
this thread is about a gpu bug that locks up your UI and requires a forced shutdown

you're welcome

Nov 3, 2017 7:04 AM in response to beioe

Have the same problem on a MacBook Pro (Retina, 15-inch, Mid 2014) with NVIDIA GeForce GT 750M 2 GB and Intel Iris Pro 1536 MB. My system is a forced clean install (thanks Apple for making the Sierra Installers not available anymore!). Only transfered one user's files after that and installed apps fresh from scratch (Creative Cloud primarily). The amount of freezes (resulting in forced restarts) has been reduced to only few from a previous routine every 45 minutes or so. I see this happing only when Safari is open. Now on 10.13.1 I have been able to kill Safari via alt | commend | esc in time before I had no control left every time the MBP started to freeze.


External screens attached or not, this happens either way.


I have experienced OS bugs like this so often on MacOS in the last 20 years that I have stopped counting. But what makes me mad is the fact that I cannot get a copy of a working OS anymore and Apple forces an update down our throats. There is software which simply does not work anymore after upgrading. What an ignorant way of doing business and playing the nanny for grown-ups. There are reasons why people do not upgrade until an OS gets to something like .2 or .3 in the life-cycle …

Nov 3, 2017 7:15 AM in response to kunstdirektor

I posted that the 10.13.1 fix didn't help however, after a power cycle, my Mac Pro has been working fine for 48 hrs now.


I don't profess to fully understand EFI but some have suggested that it was updated. Perhaps only a power cycle re-initializes the AMD FirePro graphics cards into a state where they don't fail.


I'll keep my fingers crossed!

Nov 21, 2017 3:16 AM in response to beioe

I'm having this issue on 2 Macs. A MacBook Air i7 with 8GB RAM and 256GB SSD and a Mac Mini 2014 i5 4GB which I upgraded to 480GB SSD.


The Mac Mini is my home PC with Photos, iTunes etc, my MacBook Air is for development and has various development tools such as Cordova, ionic etc, the only similarity is the OS and obviously the standard apps. Both Mac will freeze when Safari is running. If I run Chrome, I do not suffer the freezes.

Nov 22, 2017 9:24 AM in response to familyadams

Maybe they can start by fixing the problem... I have hardly any crashes now but sometimes everything slows down... almost a freeze. Then I disconnect my Magic Mouse by turning it of a few times, close the laptop and my Mac can be used again... Weird stuff going on. Not worthy of Apple... at all...
Switching off the usage of the second graphics card (only using the best - so no energy saving) also reduces the freezes.... But these are all stupid "solutions" to a bug that's already here from the start of this ****** release of an operating system. It literally costed me thousands of Euro's in jobs I wasn't able to finish in time... who's gonna refund this?

Nov 29, 2017 10:31 AM in response to landy2005

HI, I have same Macbook 15 late 2013 and having exactly same problem after upgraded to High sierra, 10.13.1. It only happens after any type of video files are played, and slows down all apps and system to you can't do nothing but wait until it frees up itself. Only reboots works and solution to this is wait for next update.


Meanwhile, I am avoiding any place that plays video. I have read an response of a high level tech support that he even does not know why this is causing problem but working to figure out.


Avoid any video content playing site, and that keeps me going for a day or two without reboot.


Let's hope that apple will release new update soon.

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High Sierra freeze

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