High Sierra freeze

Hi,


after upgrade to high Sierra I have a problems with freezing. Previous week freeze two times, when I work with photoshop, now freeze, when have only browser opened, black screen, I must to turn off and turn on computer. Previous version Sierra works great.


Thank you

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Oct 3, 2017 4:42 AM

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Posted on Oct 13, 2017 1:40 PM

I think I found where the issue is. WindowServer on High Sierra seems to leak memory quite fast when Scaled resolutions are used. This is with both internal retina display and external display. Specially with 4K displays. With internal retina and scaled resolution the memory leak seems to be quite moderate and you probably get only one freeze per day. But with attached 4K display WindowServer seems to leak memory as fast as 0.2GB/10min and grows beyond some limit quite fast.


Setting all display resolutions to "default" solves the problem. I guess nobody at Apple QA runs scaled displays.

668 replies

Oct 9, 2017 4:12 AM in response to beioe

I get my macbook freezing and very slow. I reset memory , pvram and smc and same issues. Then I reinstall my MacBook from scratch and works fine with macOS Sierra. Then I upgrade again to High Sierra and same freeze and slow. A last attempt was start from external drive and works very well... macOS High Sierra in external usb 3 SSH drive works like a breese but in internal SSd freeze and slow performance still unsusable.

Oct 12, 2017 1:15 PM in response to beioe

I’ve been experiencing what seem like similar freezes to you. Every now and then the screen freezes, except for the mouse. If I’m playing music that continues to play, so the Mac hasn’t fully frozen or crashed. I haven’t been able to pinpoint anything specific as the trigger, sometimes I’m in Safari, sometimes Finder, usually always when more than one window is on the visible Space, except that I’ve heard that WindowServer (the process that manages everything on the screen) has had some issues since High Sierra, the going theory is that it is as a result of the complete rewrite to be atop Metal 2 that High Sierra brought. That said, forcing WindowServer to restart (using SSH from another Mac or iOS device to get to the command-line of my iMac, which is still fully functional via SSH even when the screen freezes) doesn’t actually clear the problem for me. I can safely shutdown my iMac over SSH (sudo shutdown now), but then still need to force shut down my iMac using the power button because the screen stays frozen even after the command-line on the other machine indicates that it has shut down. At least this means I know that everything is safe regarding my files, as the iMac has been shut down normally prior to the force shut down. Upon restart everything is okay. I’ve gone at least a week or a week and half between instances of this happening, but it has still come back. I’m pretty sure this isn’t a hardware issue, because it started alongside High Sierra, which being that it brought Metal 2 means that it brought a total rebuilding of the graphics infrastructure in macOS. I’d really like to find a way to resolve this, but I guess if that is waiting for an update to macOS High Sierra that’ll have to do. I hope my experiences, though they don’t provide a fix, at least might provide some more insight, and certainly add another person that is having similar issues to the list here.

Oct 14, 2017 9:48 AM in response to beioe

I have a MacBook Pro retina 2012. After updating to High Sierra with a clean install, my Mac freezes up to ten times in a normal working day.

Things I discovered:

- disabling Siri and spotlight make things better, but in spotlight you need blacklist almost every huge folder, because it keeps poping up and eating your cpu.

- window server is very unstable too. A lot of times everything becomes slow and is when window server process is running like a crazy deamon

- using external monitor (and I need one because cervical problems), make things worst

Oct 15, 2017 11:53 AM in response to beioe

Hi, I have had a similar problem. It usually occurred when I was using more than one app at a time or switching user. The apps stop responding and then when I try to close down I got a black screen with an enlarged pointer and nothing happened, the machine had to be shut down by hard reset of the on/off button. I have tried many fixes from deleting and all internet plugins to only working in privacy mode. None worked. I am sending this after Apple support suggested reinstalling High Sierra. So far so good but if it crashes again I will let you know. I have had 4 calls to Apple and everyone has been most supportive but so far have not resolved the issue.

Oct 15, 2017 12:07 PM in response to beioe

Hi, I have had a similar problem. It usually occurred when I was using more than one app at a time or switching user. The apps stop responding and then when I try to close down I got a black screen with an enlarged pointer and nothing happened, the machine had to be shut down by hard reset of the on/off button. I have tried many fixes from deleting and all internet plugins to only working in privacy mode. None worked. I am sending this after Apple support suggested reinstalling High Sierra. So far so good but if it crashes again I will let you know. I have had 4 calls to Apple and everyone has been most supportive but so far have not resolved the issue.

Oct 17, 2017 7:35 AM in response to frankyonnetti

Today I changed my retina and external 4K display to "Default for display" and have not experienced a freeze during the whole workday. It's just that everything is now annoyingly BIG when I'm used to have more stuff on the screen.


WindowServer is still leaking memory Tough. It has now grown from 200MB at startup to 1.01GB but still have not frozen. I expect it to freeze soon tough.

Oct 18, 2017 9:24 AM in response to beioe

First time I got a black screen of death and a backtrace - sent to apple! 🙂


Wed Oct 18 14:20:31 2017 *** Panic Report *** panic(cpu 6 caller 0xffffff7f8be61613): "IOAccelResource::free called for resource still owned by an IOAccelShared"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IOAcceleratorFamily_kexts/IOAcceleratorFamily-373/Kext2/IOAccelResource.cpp:247 Backtrace (CPU 6), Frame : Return Address 0xffffff91471a36a0 : 0xffffff800ae6d366 0xffffff91471a36e0 : 0xffffff800af98494 0xffffff91471a3720 : 0xffffff800af8a429 0xffffff91471a37a0 : 0xffffff800ae1f190 0xffffff91471a37c0 : 0xffffff800ae6cd8c 0xffffff91471a38f0 : 0xffffff800ae6cafc 0xffffff91471a3950 : 0xffffff7f8be61613 0xffffff91471a3970 : 0xffffff7f8bf0a38d 0xffffff91471a39e0 : 0xffffff7f8bf0a728 0xffffff91471a3a30 : 0xffffff7f8be80410 0xffffff91471a3a80 : 0xffffff7f8be8021e 0xffffff91471a3ac0 : 0xffffff7f8be7f47a 0xffffff91471a3b00 : 0xffffff800b4cbca8 0xffffff91471a3b50 : 0xffffff7f8bf0864a 0xffffff91471a3b70 : 0xffffff800b4d4a97 0xffffff91471a3cb0 : 0xffffff800af45d84 0xffffff91471a3dc0 : 0xffffff800ae725ee 0xffffff91471a3e10 : 0xffffff800ae4fbdd 0xffffff91471a3e60 : 0xffffff800ae62c6b 0xffffff91471a3ef0 : 0xffffff800af750fd 0xffffff91471a3fa0 : 0xffffff800ae1f996 Kernel Extensions in backtrace: com.apple.iokit.IOAcceleratorFamily2(373.0)[AC1A34E9-9E45-3D8E-BE76-C420370D2852]@0xffffff7f8be4c000->0xffffff7f8bee1fff dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E7A0455F-CB75-3470-9447-EFBBC3E13D02]@0xffffff7f8be1b000 dependency: com.apple.iokit.IOSurface(209)[9D4ADF2A-E6F7-3BFE-B5FF-8C7317DF164B]@0xffffff7f8be30000 dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff7f8b694000 dependency: com.apple.iokit.IOGraphicsFamily(517.17)[05FC87E8-B78E-319E-AF08-0EBDA16094CE]@0xffffff7f8ba03000 com.apple.GeForce(10.2.4)[D23AF0CE-DC6B-3F3B-931D-74F3ACD1999B]@0xffffff7f8bef2000->0xffffff7f8bf8cfff dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff7f8b694000 dependency: com.apple.iokit.IONDRVSupport(517.17)[65CF8366-5909-3674-9557-075FE1439A25]@0xffffff7f8ba56000 dependency: com.apple.nvidia.driver.NVDAResman(10.2.4)[32AD415F-E50C-3AF3-861E-B49483F4B0A4]@0xffffff7f8ba73000 dependency: com.apple.iokit.IOGraphicsFamily(517.17)[05FC87E8-B78E-319E-AF08-0EBDA16094CE]@0xffffff7f8ba03000 dependency: com.apple.iokit.IOAcceleratorFamily2(373)[AC1A34E9-9E45-3D8E-BE76-C420370D2852]@0xffffff7f8be4c000 BSD process name corresponding to current thread: WindowServer

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High Sierra freeze

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