High Sierra freeze

Updated to 10.13.3..

Still have some freezes, but now I was see system.log when opened an video content on browser:

Jan 24 20:44:17 mks-mac com.apple.xpc.launchd[1] (ouc.plist): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 24 20:44:18 mks-mac com.apple.xpc.launchd[1] (com.apple.preference.displays.MirrorDisplays): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 24 20:44:27 mks-mac com.apple.xpc.launchd[1] (ouc.plist): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 24 20:44:29 mks-mac com.apple.xpc.launchd[1] (com.apple.preference.displays.MirrorDisplays): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 24 20:44:37 mks-mac com.apple.xpc.launchd[1] (ouc.plist): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 24 20:44:39 mks-mac com.apple.xpc.launchd[1] (com.apple.preference.displays.MirrorDisplays): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 24 20:44:47 mks-mac com.apple.xpc.launchd[1] (ouc.plist): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 24 20:44:49 mks-mac com.apple.xpc.launchd[1] (com.apple.preference.displays.MirrorDisplays): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

This messages repeated every 2 seconds nonstop

Also WindowServer again in memory top..

Report it to them the next time it happens. That‘s what I am going to do and that’s what all of us should do, really, in order to maximize the chances of this getting fixed promptly. The next time it happens, make a note of the time. Then after you restart, pull all your Console logs from that time and send them to Apple along with a description of the problem here: https://developer.apple.com/bug-reporting/

For those of you going to extreme lengths and trying dozens of complex tasks to fix the freezing issue (or crossing your fingers and praying that Apple patches it sometime in the immediate future), I want to reiterate that there is a perfectly decent workaround solution that will have you up and running perfectly in a short amount of time with no freezes:

1) evacuate your critical files to external storage,

2) wipe your internal drive with disk utility in recovery mode, and

3) do a clean install of an older version of macOS using a bootable USB drive or other storage media as documented here: Create a bootable installer for macOS - Apple Support.

Unless you are an Apple engineer being paid to come up with an answer to why the freezes are occurring, or you just really enjoying troubleshooting and problem-solving complex processes, I can't really see why anyone wouldn't just take the easy route. This worked for me, and I am willing to bet it will work for most other people experiencing this issue.

Lemgruber wrote:

leroydouglas, how do you suggest to really test this problem... it becomes almost impossible to pinpoint the specific cause.

The fact is a known bug, no further testing required on your part— I see the options:

1. try re-installing the High Sierra on top of your existing macOS

2. wait for macOS 10.13.1 update

3. fall back to Sierra macOS Sierra: Revert to a previous macOS version

Correcting my own post, you can revert to previous macOS. I wish Apple would change their "recommended" solution to leroydouglas post from Oct 24, 2017 8:48 AM in response to my comment.

Since the link to post is not behaving well, I am copying it here:

The fact is a known bug, no further testing required on your part— I see the options:

1. try re-installing the High Sierra on top of your existing macOS

2. wait for macOS 10.13.1 update

3. fall back to Sierra macOS Sierra: Revert to a previous macOS version

You could also try signing up for the macOS public beta. There you can get the latest version being worked on for the next release. There is risk since it is not a fully tested release, but it may fix the freeze problem. Apple Beta Software Program.

arthurfromblue bell wrote:

You could also try signing up for the macOS public beta. There you can get the latest version being worked on for the next release. There is risk since it is not a fully tested release, but it may fix the freeze problem. Apple Beta Software Program.

you should do that
report back

Guys, you really need to notify Apple about this. I have done that multiple times and what worries me is that in beta 5 OSX 10.13.1 the issue is not fixed!

Use the following link and make some noise to Apple's ears. Either the problem is very difficult to solve or they are not aware of.

https://developer.apple.com/bug-reporting/

Update; it fell on its face when I stept away this morning. 10.13.1 does not resolve the GPU Dump that I see.

My reported bug has finally been marked as a dupe of https://bugreport.apple.com/web/?problemID=34761400

For everyone who believes their gpu problems have been solved, try opening Photos and cropping an image

There's another thread full of ppl who do not know this is a gpu issue

Re: Photos crashing on people tab on High Sierra

I waited for version 10.13.1 and installed this one on an older mac (iMac mid 2011 with an AMD Radeon and SSD).
Initially I had a lot of freeze problems: this was mostly the colored wheel after the mac went into idle mode and had to resume, with after a while also the mouse movement totally blocked and with no other choice than the hard reboot...

Today my system seems much more stable.

I cannot really explain this but I think that certain actions triggered a few corrections to certain configuration data and perhaps also some access rights (probably similar to what certain people did via the Onyx tool):

- I opened the console view and looked for errors in the logs, this gave some hints... in my case regarding iCloud & access issues

- I activated the option to share the mac & cloud analysis with Apple in the security & privacy settings

- I booted twice in safe boot mode (https://support.apple.com/en-us/HT201262)

- I reconnected each user again to iCloud.

- I adapted the sleep time from 10min to 30min for both the computer and the display (not sure this really helped..)

- I forced my Norton Security to get updated

- I had printer/scanner drivers that were quite old but supported by the macOS itself - I removed them all, selected them again forcing fresh driver installs

- I did a manual check of the SSD that was converted from HFS+ to APFS (though no errors reported)

- I let my time machine do some backups

- I went into Photos to force the rebuilds of the libraries

- And since then I boot again in normal mode

The above does not guarantee of course it works for other people but in my case it did 😝 🙂.

My Time Machine is now still trying to make a non-logical giant backup that does not make sense for me but that's perhaps because of the total rebuild of the Photos library ...😟

I think we're seeing more than one problem here.

For the people with extreme symptoms, where the computer has become utterly useless even after being wiped, it's possible you're dealing with a legit hardware problem and should def run the Apple Diagnostics test:

How to use Apple Diagnostics on your Mac - Apple Support

but yeah, what the **** indeed

The fact that this stuff made it out of beta is making Apple look like a bunch of Mother*******************************unts

Ok...here's hopefully my last update to the faults / damages occurred by updating to 'high Sierra' ( for the story so far see my previous post.....Re: High Sierra freeze

So.....after I degraded back down to Sierra ( with much difficulty with intense screen glitching/static.....

My laptop now appears to be working perfectly fine so far........it's important to go into the app store and download the latest updates for OS X SIERRA 10.12.6. ( Do not update to HIGH SIERRA YET...it's full of bugs ).......

....these OS X SIERRA updates have appeared to have stabilised my MacBook Pro 2015 and the screen / display glitching and SLOW CPU processing has stopped. Things feel fast and normal again thanks to current 10.12.6 updates.

Ive rebooted a couple of times and played some intensive HD videos on youtube and "touch wood* - everything is working fine.

Apologies, Charles (and everyone), for my dummy spit. I've done as you've suggested. Here is the report. Thanks in advance for any help you can provide. Cheers, Peter

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-12 18:49:48

Download EtreCheck from https://etrecheck.com

Runtime: 2:55

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

My machine is freezing in Finder multiple times daily, when I have my back-up disks plugged in via USB ports. I need to restart the machine when this happens. It occurred after I installed High Sierra.

Hardware Information: ⓘ

MacBook Pro (Retina, 15-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,3

1 2,8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 388

iCloud Quota: 2.76 GB available

Video Information: ⓘ

Intel Iris Pro - VRAM: 1536 MB

Color LCD 2880 x 1800

NVIDIA GeForce GT 750M - VRAM: 2 GB

Disk Information: ⓘ

APPLE SSD SM0512F disk0: (500,28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 500.07 GB

USB Information: ⓘ

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 500.07 GB (89.10 GB free)

Physical disk: disk0s2 500.07 GB (89.10 GB free)

(disk1s2) <not mounted> [Preboot]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s3) <not mounted> [Recovery]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s4) /private/var/vm [VM]: 500.07 GB

Physical disk: disk0s2 500.07 GB

System Software: ⓘ

macOS High Sierra 10.13.2 (17C205) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/System Center Endpoint Protection.app

[loaded] com.microsoft.kext.scep_kac (4.5.26 - SDK 10.6) [Lookup]

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.8.2 - SDK 10.11) [Lookup]

[not loaded] com.canon.cups.fax.print.kext.usbprintclass (4.8.1 - SDK 10.12) [Lookup]

System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 173 Apple tasks

[running] 108 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 36 Apple tasks

[loaded] 185 Apple tasks

[running] 110 Apple tasks

Launch Agents: ⓘ

[running] at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2018-01-10) [Lookup]

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2015-09-24) [Lookup]

[loaded] com.googlecode.munki.ManagedSoftwareCenter.plist (Shell Script f8bfedaa - installed 2017-11-21) [Lookup]

[not loaded] com.googlecode.munki.MunkiStatus.plist (? b698141 7730ee12 - installed 2018-01-11) [Lookup]

[not loaded] com.googlecode.munki.managedsoftwareupdate-loginwindow.plist (Shell Script a546384a - installed 2017-11-21) [Lookup]

[loaded] com.googlecode.munki.munki-notifier.plist (? 3604ea2e 870d6555 - installed 2017-11-21) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-10) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 12066ba6 72ac4dde - installed 2018-01-10) [Lookup]

Launch Daemons: ⓘ

[running] at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2017-12-07) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2015-09-24) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-22) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-15) [Lookup]

[running] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 d2822ecc - installed 2016-02-29) [Lookup]

[running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 c1a2078b - installed 2016-02-29) [Lookup]

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-10-12) [Lookup]

[running] com.googlecode.munki.app_usage_monitor.plist (Shell Script 9be37c7c - installed 2017-11-21) [Lookup]

[loaded] com.googlecode.munki.authrestartd.plist (Shell Script b0ba4b4e - installed 2017-11-21) [Lookup]

[loaded] com.googlecode.munki.logouthelper.plist (Shell Script ae2422b2 - installed 2017-11-21) [Lookup]

[loaded] com.googlecode.munki.managedsoftwareupdate-check.plist (? a3bf0d09 b5cea94e - installed 2017-11-21) [Lookup]

[loaded] com.googlecode.munki.managedsoftwareupdate-install.plist (? 70e0ffde b5cea94e - installed 2017-11-21) [Lookup]

[loaded] com.googlecode.munki.managedsoftwareupdate-manualcheck.plist (? 5e2eee61 b5cea94e - installed 2017-11-21) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-01-10) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-18) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e a77a86d3 - installed 2012-11-05) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-08-05) [Lookup]

[running] com.microsoft.scep_daemon.plist (ESET, spol. s r.o. - installed 2016-02-19) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]

[loaded] com.skype.skypeinstaller.plist (Skype - installed 2017-01-31) [Lookup]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 560d19c8 7b48b8a6 - installed 2017-11-29) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 881a4a1c b30b9bfc - installed 2017-11-28) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-01-10) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-01-09) [Lookup]

User Login Items: ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-12-27)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2018-01-10)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 (installed 2015-09-24) [Lookup]

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2018-01-10)

AdobePDFViewerNPAPI: 11.0.23 (installed 2018-01-10) [Lookup]

AdobePDFViewer: 11.0.23 (installed 2018-01-10) [Lookup]

Flash Player: 28.0.0.137 (installed 2018-01-10) [Lookup]

SharePointBrowserPlugin: 14.7.7 (installed 2017-12-06) [Lookup]

MeetingJoinPlugin: Unknown (installed 2017-12-06) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2018-01-10) Check version

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.39 (installed 2012-06-28) [Lookup]

WebEx64: 1.1.0 (installed 2016-06-02) [Lookup]

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-12-15) [Lookup]

Java (installed 2018-01-10) [Lookup]

SANE (installed 2018-01-10) [Lookup]

Time Machine: ⓘ

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 500.07 GB Disk used: 410.97 GB

Destinations:

McBackUp [Local]

Total size: 2.00 TB

Total number of backups: 28

Oldest backup: 16/08/2017, 19:46

Last backup: 10/01/2018, 13:02

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 500.07 GB X 3)

Data [Network]

Total size: 3.00 TB

Total number of backups: 24

Oldest backup: 13/12/2017, 23:38

Last backup: 08/01/2018, 08:16

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 500.07 GB X 3)

McSeagate [Local]

Total size: 2.00 TB

Total number of backups: 36

Oldest backup: 27/08/2016, 17:51

Last backup: 20/12/2017, 12:40

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 500.07 GB X 3)

MacPassport_2 [Local]

Total size: 999.83 GB

Total number of backups: 40

Oldest backup: 29/01/2016, 11:53

Last backup: 05/01/2018, 11:39

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 410.97 GB X 3)

Top Processes by CPU: ⓘ

7% WindowServer

7% mds

2% mdworker

2% kernel_task

2% mdworker

Top Processes by Memory: ⓘ

1.01 GB kernel_task

412 MB Microsoft Outlook

293 MB mds_stores

155 MB Safari

154 MB com.apple.WebKit.WebContent

Top Processes by Network Use: ⓘ

Input Output Process name

75 KB 31 KB mDNSResponder

62 KB 36 KB CalendarAgent

8 KB 19 KB apsd

6 KB 4 KB AddressBookSourceSync

7 KB 2 KB cloudd

Top Processes by Energy Use: ⓘ

12.64 WindowServer

11.04 Finder

2.56 Creative Cloud

2.46 hidd

Virtual Memory Information: ⓘ

11.06 GB Available RAM

7.47 GB Free RAM

4.94 GB Used RAM

3.59 GB Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

configure.macsys.profilemanager.2017-1.0: (installed 2017-12-14)

Microsoft AutoUpdate: (installed 2017-12-18)

Microsoft OneNote for Mac: (installed 2018-01-02)

Fitbit Connect: (installed 2018-01-03)

Adobe Flash Player: (installed 2018-01-10)

Microsoft Office 2016 Volume License Serializer: (installed 2018-01-11)

Install information may not be complete.

There are currently around 540 posts on this issue spanning 36 pages and 1222 people having the same issue and not one mention of a fix by Apple. Gone are the days (of Steve Jobs) when issues like this were treated seriously. This issue is serious enough for people to consider moving aways from Apple, although I consider that out of the pan into the fire. Apple have lost focus on their users and are fair too interested in the App Store, Music, TV and making as much money as they can. There has been little in innovation from them in the past 10 years with most features just keeping up with the competition. We all need to post a product feedback here Product Feedback - Apple and start putting pressure on Apple to fix this issue once and for all.