Hi,
after upgrade to high Sierra I have a problems with freezing. Previous week freeze two times, when I work with photoshop, now freeze, when have only browser opened, black screen, I must to turn off and turn on computer. Previous version Sierra works great.
Thank you
MacBook Pro with Retina display, macOS High Sierra (10.13)
I have MacBook Pro retina 2013 and it was the worst nightmare few weeks ago. I was absolutely sure that the update killed the GPU. But now I can say that the problem is fixed permanently. I had all those freezing all of a sudden after I upgraded to High Sierra. At first, I thought 'clean install' would magically help so I did it. I wiped it out and install High Sierra simply by using MacBook recovery menu. No luck. But then after I read GeorgeW751's comment and I did exactly what he did. I thought for seconds the problem is gone but it was happening again. So I boot up with safe mode and restart, but this time I ran the diagnostic by just pressing D key during the startup to make sure the GPU is malfunctioning. It took more than half an hour so I thought it was freezing again because it says it is 90% done and stuck in there forever. But at that time I was too tired to turn it off and try other method so I gave it more time. Fortunately it was moving again and finished the job but it said there was no problem found. It didn't even say it fixed few stuffs. But after it finished it, the freezing is magically gone. Not even glitches and all, better than ever. I don't know if GeorgeW751's solution was necessary or not because I didn't try the diagnostic after the first re-installment. And just few days ago, my father's MacBook upgraded to High Sierra and had similar problems. So I just ran the diagnostic and it fixed again.
I think the diagnostic can also fix problems too. It just doesn't say anything to user what it does.
That’s related to the website you’re currently on (the discussion forum is using Jive software).
Can you try opening the Console, wait until the hanging behavior repeats itself and then make a note of the time, then look at the Console logs from when it was hanging and see what it says. We’re trying to find out what the system is doing when it’s hanging like you describe.
I find it interesting that for me, the MacBook Pro will crash on battery when running discrete GPU. Within 2 minutes of removing the plug and firing up a graphics program that switches from integrated to discrete GPU it'll abort and power off. Consistently.
Upon upgrading from El Capitan to High Sierra .0, it crashed regularly when plugged into any external monitor and in clamshell mode. Keeping the lid open seemed to help some. Upgrading to 13.2 seems to have mostly removed the clamshell/external monitor crash. But not completely.
When I run the laptop plugged in, it'll stay running for a couple of hours. The moment I unplug and start a graphics intensive program, it crashes. Every single time. If I can avoid apps that cause a GPU switch I am less likely to have the crash. EtreCheck returns:
2018-01-03 08:03:38 Last shutdown cause: -128 - Unknown
Restoring to El Capitan from time machine backup didn't have any impact.
Wiping and a clean install to Sierra didn't have any impact
Wiping and a clean install to High Sierra didn't have any impact.
I think I've restored my 800GB TM backup 2x and started over from scratch 2x over the holidays.... I'm tired of rebuilding!
Thus, my laptop has become a desktop--I'm really looking forward to Apple figuring this out.
I took the time to try a downgrade back to Sierra and that doesn't solve the issue, despite the fact that these issues began the day I upgraded to High Sierra.
After doing a fair amount of research online, it seems fairly clear to me that this is likely caused by firmware updates that also take place during OS upgrades. Reverting to an earlier version of the OS doesn't appear to downgrade the firmware so the issue remains. I've seen experiments online of people even downgrading to Yosemite and earlier yet the problem is now essentially baked into your Mac.
I'll also mention that, at least in my case, there is an element of interaction with the firmware and OS that makes things markedly better or worse. For example, 10.13.3 was bad, but useable for me. Unfortunately, the supplemental update to 10.13.3 is a disaster rendering my computer completely unusable. This may be part of Peter's issue if you have automatic updating turned on. The timing seems to match with the supplemental update. That was actually my trigger for attempting the downgrade path.
Currently I'm using a partition with 10.12.6 and though the issues are still present, they're less severe than any of the High Sierra versions. In most cases, the issue only occurs when the computer comes out of sleep and even then, if I baby things for 5 to 10 minutes (not doing too much window switching, not opening an application that's highly resource intensive), things will gradually settle down and the computer will become stable again.
Just my .02 cents and observations.
Instead of holding the power button you can also force a reboot using Cmd+Opt+Ctrl+Shift+Period. This is supposed to generate a sysdiagnose report but when in this GPU freeze state it crashes and reboots.
As someone who posted about my many troubles many pages back, I can now report that I haven't seen any troubles since 10.13.3. I have a Dell monitor and 2 Apple Thunderbolt displays hanging off my MacPro. I had so many problems before 10.13.3 that I never let my computer go to sleep. But I'm now without fear, they seemed to have fixed it for me. I delayed reporting until I was sure the problem was behind me, but I think it is now (I'm on 10.13.4 currently). YMMV.
I’ve tried to empty the cache. Didn’t work I tried to delete history. Didn’t work. I reinstalled Mac OS and for now I’ve been watching twitch for 10 minutes without a crash. Fingers crossed
4GB ram on Mac-Mini 2014 and it freezes. 16GB ram on 2016 MacBook Pro no freezes. 8GB ram on 2012 MacBook Air no freezes, you could be on to something.
LOTS OFF FREEZE WITH MY MAC PRO 6.1 D700 ( I use multiple screens and switch configuration a lot ).
Reset pram help but ONE TIME A GOT FREEZE DURING A SHOW SO BAD !!
NOW DOWNGRADED TO SIERRA and work fine again.
Thanks APPLE
well for me High Sierra is now only on my CMP 5.1 and works at this time
Well, since I downgrade my mac pro 6.1 D700 to sierra all work back to normal again.
It looks like high sierra will be a freeze osx for ever ! upgrade after upgrade nothing change.
If you're working at home ok to use it but for us using high sierra on show it's like playing with death.
Apple can you fix this!
I have been watching this thread since the beginning, as I too was having these problems. I traced it to an external HDD issue in that they needed reformatting. I posted this some time ago, and a few said that they were not using external HDD's, so the problem continued (for them) But I still believe it has something to do with incompatibility of USB devices, as I have had no trouble with freezing since organising my external HDD's properly. Also I'm running 32GB Ram on late 2015 iMac 5K if it helps.
I used to have that issue, where it would freeze but it could return after a couple minutes, especially if I disconnected and reconnected a monitor. The bug in this thread could be related, but the Mac becomes permanently unresponsive.
Looking through this thread, there are many people that thought they had found the solution until later on when the problem came back or when it couldn't be reproduced by others. In my case, I do have two external HDDs, but I don't think there would be updated firmware for them. The internal volume is Apple's own product. If it is indeed related to disk drives, perhaps it's an issue with extreme write delay. Before I go about disconnecting external drives, how long has it been since you upgraded your firmware?
I can confirm only delays at boot problem as resolved with 100% certainty. It was reproducible and it is not happening anymore. With freezes it is harder to say. As I write before, I did have few freezes (10-20) at working day. Now, it is about 24h (and one working day) after firmware upgrade without single freeze. Even if the SSD firmware upgrade did not fix freeze problems completely it certainly makes it happen less often in my case. I will send status updates to this thread. Of course, as I did not known root cause (or causes) of this problem I can't have universal solution :-(
I find myself in a strange position where I have to ask my employer to purchase a new Mac, despite this $4,000+ MacPro being just a few years old. This is the only known resolution at the time.
Everyone is scrambling to find a solution for Apple. There have been many logical ideas, such as:
- Update your aftermarket SSD (people without an SSD experience this as well)
- Upgrade your RAM (people with 32 GB + experience this as well)
- Have fewer monitors connected to reduce strain on the GPU (is this acceptable though?)
- Clean install or downgrade macOS (doesn't fix. perhaps firmware has permanently ruined these computers until new firmware comes along)
- Reset pvram and smc
- Try various Onyx options
- Disconnect external media (in case delayed writes are causing this)
- Turning off pretty much everything you might find useful (Siri, Spotlight, Time Machine, iCloud)
- Disabling TRIM
- Apple fix memory leaks and bugs in WindowServer and Metal 2
We've noticed that music can keep playing through the freeze. The only apparent option is to power down by the button. Some have pointed out there is a way to shutdown cleanly through SSH, but that is for technical users that have some time on their hands.
In my case, I have a perfectly functional machine (mid-2014 MacBookPro Retina 16GB RAM), were it not for TimeMachine (TM). I did HDD firmware updates on my WesternDigital USBs, and when doing TM backups onto these yesterday and today, the freezes happened. I also did a firmware update on my Apple Airport (wish I hadn't) now I can't back up, and the freezes are even worse when I try. I am now only able to TM backup to a USB Seagate - this is getting scary. And I've reformatted all the USB disks a month ago, and TM seemed to work for a while, but not any more. (The WDs work otherwise if they are not used as TM disks) Interestingly, the APFS reformat option was only available for the Seagate. A week ago, all my external HDDs were happy with TM - now it feels like High Sierra is rotting from within. I'm advising my colleagues to stay away from High Sierra - it is a disgrace.
It won't fix the issues, I did that.
There are firmware updates that take place during major Mac OS upgrades. When you move back to an older OS, these firmware updates are not reversed. This problem appears to be related to one of those types of updates because moving back to Sierra didn't solve the issue.
High Sierra freeze
