High Sierra freeze

My Mac is late 2013 and after a complete reinstall onto a clean disc the problem was back within minutes. I had not had time to put on my apps apart from Pages and numbers. A usless Mac that is making me totally unproductive. An iPad can only do so much!

I've had 3 freezes on my Retina MBP Early 2013 since installing High Sierra. All of them have come when I've been at work connected to an external Dell monitor, through Thunderbolt to DVI. This last time it, the system had been up for over 4 days when I started Postman and then it froze. Music was still playing and I was able to SSH into the machine, however, issuing a reboot did nothing. I check /var/log/system.log but didn't notice anything in particular. I'll save a copy of it just in case.

Thanks for your thoughts. I checked compatibilty of my apps before installing HS as advised. They were all fine. After the full factory reset I did not reload any apps other than Pages and Numbers and the frequency of crashes increased. It has never gappened on any account other tham my Administrator one, thus discounting hardware problems. I have been advised by a non Apple guru that the issue may lie in the log files - a bit above my grade!

Hi,

How do you enable "send them information about crashes"? I have a freeze at least once a day. It's been a pain that I can so far live with, but I want to get rid of it. I have a 2012 MacBook Pro 15" with 16gb of RAM and a 750GB HD. Never had a freeze problem before High Sierra. I use a 27" UHD Dell monitor connected by Thunderbolt. Reading these comments I wonder if that could be the problem cause the freezes. I updated my wife's 13" MacBook Pro with 8GB of RAM and a 512GB HD. She never uses an external monitor. Her MacBook has not had any freeze problems. I did submit a bug report to Apple. Any other suggestions? I am not a developer, I just stumbled on this discussion by googling the "freeze" issue. Thanks!

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I am using a Dell P2715Q which is a current model 27" connected to one of the TB/DisplayPort outputs on the Mac Pro. Not sure if there is some sort of pattern but it's worth mentioning.

No i had it connected via HDMI. As I see it, it doesn’t have to do with the connector, but the resolution or driver of the display. The older monitor is also connected with HDMI, and as i said, no freezes since then.

Thanks for your thoughts. I checked compatibilty of my apps before installing HS as advised. They were all fine. After the full factory reset I did not reload any apps other than Pages and Numbers and the frequency of crashes increased. It has never gappened on any account other tham my Administrator one, thus discounting hardware problems. I have been advised by a non Apple guru that the issue may lie in the log files - a bit above my grade!

Can you elaborate on what you did ..

Was it your WD Hard Drive (assuming it's a Western Digital you mean) that created the problem - and why.?

I have 4 WD Hard Drives on my MacPro for backup ??

Would be fine with an explanation of the problem ..

Hope you have the opportunity to elaborate :-)

ok .. I do not use my backups through TimeMachine but through CCC .. I have just tested with one WD Disk and it takes backup without freezing.

My MacPro freezes only when it's not used for about 10-15 minutes .. but found out that if I put it to sleep, I can easily "wake it up" again.. without it freezing up..

The bug I recorded on October 4th is still open and I've not heard any update since sending in my crash logs.

As a Mac Pro user, I don't have many options open for using the internal screen!

It seems odd that such a significant issue isn't being looked at. Any ideas on how to raise the profile?

No clue why they didn't fix this immediately as it impacts severely the stability of the system.

I have sent a request through developers website...

I am not sure if calling apple can have any catalytic effect.

leroydouglas, how do you suggest to really test this problem. From all I have experience and read in this thread this is a random issue that may take hours (hopefully even days) to happen at the most unexpected moments — the last one, I have just restarted, happened when I clicked on a hyperlink in Safari, the previous one, yesterday, when I was switching between one application to another, before that, I double click on an email in Apple Mail to open it… Both options, as much as they can stop it from happening, they do not allow for a full real life use. The main problem seems to be that Force Quit does not work at all, and even though the mouse will (at most times) continue moving and music will continue playing, no input or interaction will happen. This way, without the Force Quit window or even having access to open Activity Monitor, it becomes almost impossible to pinpoint the specific cause.

I been having the same issue after upgrading to High Sierra. Almost immediately after my upgrade I have been experiancing freezes 2-5 times daily. I also did a clean install and reformatted the hard drive. The problem still occurs. My boss had to order me a new computer because I was losing working files!

Sad, isn't it? This wouldn't have happened in past years. Everything was about the 'great experience'... It seems that they care less about customer's experience and more about share price nowadays...

I was very hopeful that the updated Nvidia driver would solve it but I just froze again after just a few hours of installing it.

Nvidia does indeed has an updated version compared to MacOS's version. They nevertheless recommend installing also an updated CUBA driver that, after installed, informs that "Update required" at the same time it informs "No newer CUBA driver available".

Not sure this is a solution. It seems to go deeper into firmware or how the MacOS deals with video memory.