High Sierra freeze

Hi,


after upgrade to high Sierra I have a problems with freezing. Previous week freeze two times, when I work with photoshop, now freeze, when have only browser opened, black screen, I must to turn off and turn on computer. Previous version Sierra works great.


Thank you

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Oct 3, 2017 4:42 AM

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Posted on Oct 13, 2017 1:40 PM

I think I found where the issue is. WindowServer on High Sierra seems to leak memory quite fast when Scaled resolutions are used. This is with both internal retina display and external display. Specially with 4K displays. With internal retina and scaled resolution the memory leak seems to be quite moderate and you probably get only one freeze per day. But with attached 4K display WindowServer seems to leak memory as fast as 0.2GB/10min and grows beyond some limit quite fast.


Setting all display resolutions to "default" solves the problem. I guess nobody at Apple QA runs scaled displays.

668 replies

Oct 31, 2017 7:28 AM in response to beioe

Same problem here. Macbook Pro Crashes 5-7 times a day after upgrading to High Sierra using photoshop on an external screen (4K)

Only the mouse works and music keeps on playing and the fan is making a lot of noise.

Just spent €250 on a cleaning and checkup and now after a clean install the problem is still there...
I'm a little fed up with it, 'cause nobody at apple is fixing this bug, that's been around for a few weeks now. Impossible!
If it's not fixed by the end of this week I'm buying a Dell after 20 years of mac... I'm really angry this happens

Oct 31, 2017 9:38 AM in response to dreamzonebe

dreamzonebe wrote:


Maybe because your new MBP (or what's inside) is more compatible with the new update than our old(er) MBP's.

not really


mine was crashing several times a day just like the rest of you. all the same triggers. I'm an audio/video professional so I went on a mission to get rid of the issue asap.

I fixed the High Sierra ARD bug yesterday as well. Some of these problems are just bad residual parameters that need to get purged

Oct 31, 2017 9:44 AM in response to tappella

It started right after installing HS on my late 2013 I Mac. All seems well now after help from Apple support and a full reinstall. If you speak to AS you may need to ask for help from a supervisor as the foot soldiers dont seem to have the experience. I have been freeze free for a week now. Fingers crossed. The problems of the Mac Book users seems worse but it doeas all seem video driver related. Chrome started my problems. Good luck.

Ps Apple can and will help

Oct 31, 2017 9:58 AM in response to dreamzonebe

After trying to resolve the problem with help of a local expert who is of the opinion that the answer lies in the logs and may be graphics related I asked Apple for help and with Filipa from Portugal (a supervisor) we checked out what was happening via activity monitor and finally settled on a full HS reinstall and a guided migration of files from my back up. This latter is critical to avoid reinfection. Ask them, it costs nothing. If they argue give them my case number which I can give you if necsarry

Lancero

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High Sierra freeze

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