High Sierra freeze

I have a similar problem with 2011 MacBook Air. I usually do not logoff or shutdown at night, but after High Sierra upgrade, the unit is locked up in the morning when I try to use it. I have to hold power button to reboot. I've also noticed that the fan runs on high continuously when the unit is "frozen".

What I found was that I do not have the problem when my external monitor is disconnected. I have seen no freezing issues since unplugging my external monitor. When I unplug my external monitor, I also noticed the fan stops or at least slows to a level I cannot hear it.

Did not have this problem with any previous versions of MacOS.

That sounds like the same behavior as I'm seeing on my Mac Pro. Can you look at the system log - launch the 'Console' app and look at system log. Around the freeze, see if you can see, or search (top right) for 'com.apple.DumpGPURestart'.

I found it in a stack overflow answer. It says thats resets display preferences, whenever it means... But it's just another desperate attempt ... No freeze since I ran it, but was just a few hours

#!/bin/sh echo "" sudo echo "Reset Display Settings v. 1.0.0" echo "" echo "Deleting global preferences" sudo rm -f /Library/Preferences/com.apple.windowserver.plist sudo rm -f /Library/Preferences/com.apple.windowserver.plist.* sudo rm -f /Library/Preferences/com.displaylink.plist sudo rm -f /Library/Preferences/com.displaylink.plist.* sudo rm -f /Library/Preferences/.GlobalPreferences.plist sudo rm -f /Library/Preferences/.GlobalPreferences.plist.* sudo rm -f /private/var/db/.com.apple.iokit.graphics sudo rm -f /private/var/db/.com.apple.iokit.graphics.* echo "" echo "Deleting user preferences" for i in ~root /Users/* do echo $i sudo rm -f $i/Library/Preferences/com.displaylink.USBNivoListener.plist sudo rm -f $i/Library/Preferences/ByHost/com.apple.windowserver.*.plist sudo rm -f $i/Library/Preferences/ByHost/com.apple.windowserver.*.plist.* sudo rm -f $i/Library/Preferences/.GlobalPreferences.plist sudo rm -f $i/Library/Preferences/.GlobalPreferences.plist.* sudo rm -rf $i/Library/Preferences/Caches done echo "" echo "Resetting NVRAM" sudo nvram -c echo "" echo "Done! Please restart the system"

So this just happened to me again. This time before shutting my Mac down via SSH I first had it gather a sysdiagnose so I could examine the state it gets in when this occurs. When I look at the top.txt file in this sysdiagnose (output of running the top command-line tool), it lists WindowServer as “stuck”. So, this is irrefutable evidence that at least what I’ve been seeing is indeed a problem with WindowServer. When the screen freezes in this way, WindowServer is indeed not functional. Hints further at Metal 2 being the likely culprit... Even without a clear way to reproduce this in a definite set of steps I think that I’ll submit a bug report to Apple, now that I have a sysdiagnose from in the middle of this problem. That, at least, may help them. I sincerely hope that the bug is otherwise marked as a duplicate, and that maybe even in 10.13.1 this gets fixed.

Hi Alex,

I'm gettin the same issue here. I'm a developper too (even if I specialize in JS). I've notices it only happens to me when I'm working from home.

The only differences between me being at work or at home is that I'm on skype or discord.

So I have a cheap USB sound card for my headset. I'm mentioning this because it's the only difference of 'environment' there is (I've encountered 4 freezes being home thats roughly in 12H and 0 at work and thats roughly 120-140H) and I've noticed that my USB devices start bugging when it occurs. (Sound goes back to the speakers, Keyboard stops responding before everything else ..)

Last bit of detail I can give is that the computer keeps running in the background, and that some times the screen doesn't seem to freeze, but all inputs do. The trackpad haptic feedback stops responding too...

Sorry for the lack of organisation in my details but thats a lot to say.

If you have any questions feel free to respond !

I was experiencing fairly frequent irrecoverable freezes. SSH as root would not trigger a reboot etc.
I have 3 external displays in addition to the one on my 2017MBP (max config)
A lot of ppl are citing the GPU/Metal2 as the culprit and I absolutely agree that seems to be related

Most of the time, the lock-ups occurred while editing in Premiere Pro CC and AfterEffects

However

With High Sierra came a number of other minor bugs that I sought to remedy and I'm not entirely sure, but I may have inadvertently stopped the GPU glitch at the same time. It's been 4 days since the system froze and it ceased coincidentally with the following:

• ran drive repair from recovery (to fix all the damage from the last few panics)

• updated all drivers

• safe booted, logged in to both root account & user account during safe boot (my root login is enabled)

-waited until all drive activity dropped to zero

• reset NVRAM

• turned off automatic graphics switching

• rebuilt LaunchServices

• rebuilt DYLD's shared cache

• rebuilt XPC cache

• rebuilt CoreDuet database

• rebuilt Mac Help

• rebooted twice

it's been 4 days of serious video and audio production/rendering across 4 displays and mysteriously no lockups
I'll report back as soon as one happens again

Kallisti, thank you for posting this. Would you have instructions on how to do some of the steps you mentioned?

Specifically, the following:

• turned off automatic graphics switching

• rebuilt LaunchServices

• rebuilt DYLD's shared cache

• rebuilt XPC cache

• rebuilt CoreDuet database

• rebuilt Mac Help

Nightprowler83 wrote:

Kallisti, thank you for posting this. Would you have instructions on how to do some of the steps you mentioned?

Specifically, the following:

• turned off automatic graphics switching

• rebuilt LaunchServices

• rebuilt DYLD's shared cache

• rebuilt XPC cache

• rebuilt CoreDuet database

• rebuilt Mac Help

Download Onyx for High Sierra, go to Maintenance tab, then go to the Rebuild tab.

be aware that Onyx has enough functionality to ruin your OS, so use it wisely

Today I changed my retina and external 4K display to "Default for display" and have not experienced a freeze during the whole workday. It's just that everything is now annoyingly BIG when I'm used to have more stuff on the screen.

WindowServer is still leaking memory Tough. It has now grown from 200MB at startup to 1.01GB but still have not frozen. I expect it to freeze soon tough.

I just copied the bug report I sent yesterday into Open Radar, so you can see and follow it there. But when doing this I noticed my bug had already been marked as a duplicate (I wonder why I haven’t seen an email telling me that yet, as I usually get when bugs are updated...), so let’s hope that it gets fixed in a soon-to-be-released update. I will definitely report in Open Radar on any changes I see to the bug report’s status, which should include when the bug it is marked as a duplicate off gets closed. Once it is closed we can hope that a fix will be included in the next update.

kallisti wrote:

I was experiencing fairly frequent irrecoverable freezes. SSH as root would not trigger a reboot etc.
I have 3 external displays in addition to the one on my 2017MBP (max config)
A lot of ppl are citing the GPU/Metal2 as the culprit and I absolutely agree that seems to be related

Most of the time, the lock-ups occurred while editing in Premiere Pro CC and AfterEffects

However

With High Sierra came a number of other minor bugs that I sought to remedy and I'm not entirely sure, but I may have inadvertently stopped the GPU glitch at the same time. It's been 4 days since the system froze and it ceased coincidentally with the following:

• ran drive repair from recovery (to fix all the damage from the last few panics)

• updated all drivers

• safe booted, logged in to both root account & user account during safe boot (my root login is enabled)

-waited until all drive activity dropped to zero

• reset NVRAM

• turned off automatic graphics switching

• rebuilt LaunchServices

• rebuilt DYLD's shared cache

• rebuilt XPC cache

• rebuilt CoreDuet database

• rebuilt Mac Help

• rebooted twice

it's been 4 days of serious video and audio production/rendering across 4 displays and mysteriously no lockups
I'll report back as soon as one happens again

Well that was short-lived

it freaked out again last night.

Corrupted my backup drive ....that's 14TB I'll never get back

I have given in after my fourth session with Apple and doing a factory reset to see what happens. They said it was system wide after we had moved my admin log in to a new one and the machine just froze on the High Sierra screen. A drastic step but I need to get my Mac back. Just hope Time Machine works ok.

hmenzagh wrote:

Oh my god thats harch... do you have any idea how that happen ?

the backup volume is a sparse-bundle disk image on a drive array, the system was running the backup when it froze.

When you force-kill the computer while it's writing to a drive, you're rolling the dice...
Just running Disk Utility on that array takes about 36 hours (it's bigger than 14TB)

First time I got a black screen of death and a backtrace - sent to apple! 🙂

Wed Oct 18 14:20:31 2017 *** Panic Report *** panic(cpu 6 caller 0xffffff7f8be61613): "IOAccelResource::free called for resource still owned by an IOAccelShared"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IOAcceleratorFamily_kexts/IOAcceleratorFamily-373/Kext2/IOAccelResource.cpp:247 Backtrace (CPU 6), Frame : Return Address 0xffffff91471a36a0 : 0xffffff800ae6d366 0xffffff91471a36e0 : 0xffffff800af98494 0xffffff91471a3720 : 0xffffff800af8a429 0xffffff91471a37a0 : 0xffffff800ae1f190 0xffffff91471a37c0 : 0xffffff800ae6cd8c 0xffffff91471a38f0 : 0xffffff800ae6cafc 0xffffff91471a3950 : 0xffffff7f8be61613 0xffffff91471a3970 : 0xffffff7f8bf0a38d 0xffffff91471a39e0 : 0xffffff7f8bf0a728 0xffffff91471a3a30 : 0xffffff7f8be80410 0xffffff91471a3a80 : 0xffffff7f8be8021e 0xffffff91471a3ac0 : 0xffffff7f8be7f47a 0xffffff91471a3b00 : 0xffffff800b4cbca8 0xffffff91471a3b50 : 0xffffff7f8bf0864a 0xffffff91471a3b70 : 0xffffff800b4d4a97 0xffffff91471a3cb0 : 0xffffff800af45d84 0xffffff91471a3dc0 : 0xffffff800ae725ee 0xffffff91471a3e10 : 0xffffff800ae4fbdd 0xffffff91471a3e60 : 0xffffff800ae62c6b 0xffffff91471a3ef0 : 0xffffff800af750fd 0xffffff91471a3fa0 : 0xffffff800ae1f996 Kernel Extensions in backtrace: com.apple.iokit.IOAcceleratorFamily2(373.0)[AC1A34E9-9E45-3D8E-BE76-C420370D2852]@0xffffff7f8be4c000->0xffffff7f8bee1fff dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E7A0455F-CB75-3470-9447-EFBBC3E13D02]@0xffffff7f8be1b000 dependency: com.apple.iokit.IOSurface(209)[9D4ADF2A-E6F7-3BFE-B5FF-8C7317DF164B]@0xffffff7f8be30000 dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff7f8b694000 dependency: com.apple.iokit.IOGraphicsFamily(517.17)[05FC87E8-B78E-319E-AF08-0EBDA16094CE]@0xffffff7f8ba03000 com.apple.GeForce(10.2.4)[D23AF0CE-DC6B-3F3B-931D-74F3ACD1999B]@0xffffff7f8bef2000->0xffffff7f8bf8cfff dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff7f8b694000 dependency: com.apple.iokit.IONDRVSupport(517.17)[65CF8366-5909-3674-9557-075FE1439A25]@0xffffff7f8ba56000 dependency: com.apple.nvidia.driver.NVDAResman(10.2.4)[32AD415F-E50C-3AF3-861E-B49483F4B0A4]@0xffffff7f8ba73000 dependency: com.apple.iokit.IOGraphicsFamily(517.17)[05FC87E8-B78E-319E-AF08-0EBDA16094CE]@0xffffff7f8ba03000 dependency: com.apple.iokit.IOAcceleratorFamily2(373)[AC1A34E9-9E45-3D8E-BE76-C420370D2852]@0xffffff7f8be4c000 BSD process name corresponding to current thread: WindowServer

Deep gloom. I have taken my IMac back to basics and reinstalled HS with Apple supervision. I then moved my folders from Time Machine to the HD taking care not to move any of the old system files in Library. I had to reinstall Pages etc but no third party apps and it has crashed twice, both times when I was waiting online for a response from my bank or internet provider. I have a pretty useless Mac. Not impressed.