System freezes since High Sierra

Hi,


since i upgraded to High Sierra i get random (every few houres) system freezes/slow downs. Everytime the mouse is still useable but the response needs quite a lot of time and sometimes there is no response at all. I had some freezes where the system recovers after 10 minutes and sometimes i had to do a hard reboot.


I thougt it might be an issue with the current release of High Sierra therefore i installed the 10.13.1 Beta, but the issue is still present.


I have no external drivers installed.


Has anyone an idea what i can do to track down what could cause such an issue?

MacBook Pro with Retina display, macOS High Sierra (10.13), late 2013 15"

Posted on Oct 4, 2017 3:09 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2018 11:33 AM

I've written about my experiences earlier in this thread. I didn't have crash or freeze from 18 January to 26 January but on 27 January, I had two freezes during the day. Despair. However, the day after, the 10.13.3 update came out which I installed 27 January and have not had a crash since. The release document for 10.13.3 mentions freezes when connected to an SMB server - perhaps a clue(?).

148 replies

Nov 2, 2017 1:05 PM in response to Enkk

10.13.1 didn't solve the problem for me. MacBook Pro 15" late 2014. The problem is probably related to the video card driver (Nvidia GeForce GT 750M 2 GB), since the system hangs every time I do something "intensive". I can hang it 99% if I plug the external monitor before waking up the laptop from the sleep: when I open the lid the the system doesn't respond anymore. Sometimes instead it just slow down incredibly so I'm forced to shut the computer down because it's rather unusable.

Jan 3, 2018 3:42 AM in response to moscov

This maybe total coincidence, but yesterday, I noticed that my system crashed the most when using Adobe Lightroom so I got onto the Adobe Help line, the operator took control of my system, made a few adjustments in LR Preferences and ever since, I've not had a single crash. I'm guessing that maybe some,if not all pro's, using iMacs, would have either Creative Cloud Full or Photography pack, so maybe worth looking into that as being the issue?


I could be wrong of course, but it seems odd that making adjustments in one program has had such a great effect on my system.

Jan 4, 2018 7:14 AM in response to jaswarb

Well that didn't take long. Caffeinate seemed to be working until it didn't. Scrolling a page in Safari the screen froze leaving the mouse to move without consequence. I SSH's in and ran Top which showed only Top running and all else sleeping. Upon reboot I looked into the console and there were several messages concerning Safari having too much CPU. Webkit seems a likely culprit.

Jan 8, 2018 10:13 AM in response to debbyj

Well I have gone back to Sierra and still experienced problems. I have tried the old file system and the new one.

I have eliminated all external devices as well as memory and SSD's.


Something in the system trips either the cpu or the memory to beyond what it believes to be safe utilization and the machine freezes.


It freezes most easily during a VMFusion desktop running a Youtube loop while allowing the screen saver to come on(the swirling lights is the least stable). However I can get a freeze on a single desktop with only one Safari window open while scrolling up and down a page. It seems somehow tied to the video subsystem. The latest crashes have occurred subsequent to the Google updater engaging(according to the logs) which results in a rapid repeat of the same command. The CPU gives up too much or there is a memory leak associated and the desktop freezes leaving the mouse to work but nothing else.


I have telnetted in from a different machine and run TOP to see what processes my be locked mostly to no avail but on occasion I catch the WebKit just tearing things up.


Caffeinate was working well until it wasn't. Turing off the Google update bot seems to be working but I won't really know for a few days as that is how long it has been before crashes. Sometimes the crashes run several a day.


It is worth noting my Mac Pro is equipped with the D300 dual video cards. I do not know if this bug afflicts the D500 or D700 cards.


Aggravating to say the least, but not a deal breaker yet.

Jan 10, 2018 10:24 AM in response to kokobombon

Imo take your computer into an AAPL store, see a genius, the more people that make APPL aware of this problem the better, and an eventual solution arising. I had the slowing down grey screen, eventually reached the end of the install/login, fan whirring away, and never managed to open the login page. Could only access via command/r disk utility which did not solve the problem. Check there though your install log, it did for me provide a lead to the problem issue and a solution. Even uploaded a replacement copy of HS via internet but that also did not open. At least you have a backup so imo try getting the genius to do a disk cleanup and an install of Sierra followed by recovery of your backup data. Good luck!

Jan 25, 2018 12:42 PM in response to tschust

Problem description:

MacOS is sluggish since latest large update. System can freeze will using mail, firefox, safari, Lighroom, or even this tool EtreCheck. This tool sometime fails to get thought the Hardware check when another tool is running. In the activity monitor CPU, Disk, AM usages all seem good. I see a lot "idle wakeups" sometimes though (e.g. over 1'500 for Kernel Tasks)


EtreCheck version: 2.1.6 (109)

Report generated 25 January 2018 at 21:35:32 CET

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.


Hardware Information: ℹ

iMac (27-inch, Late 2012) (Technical Specifications)

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

32 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ

NVIDIA GeForce GTX 680MX - VRAM: 2 GB

iMac 2560 x 1440


System Software: ℹ

macOS 10.13.3 (17D47) - Time since boot: 0:2:34


Disk Information: ℹ

APPLE HDD ST3000DM001 disk1 : (3 TB)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 3.11 TB (1.01 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online


APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 3.11 TB (1.01 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online


WDC WD30EFRX-68AX9N0 disk3 : (3 TB)

EFI (disk3s1) <not mounted> : 210 MB

disk3s2 (disk3s2) <not mounted> : 3.00 TB

Boot OS X (disk3s3) <not mounted> : 134 MB


WDC WD30EFRX-68AX9N0 disk4 : (3 TB)

EFI (disk4s1) <not mounted> : 210 MB

disk4s2 (disk4s2) <not mounted> : 3.00 TB

Boot OS X (disk4s3) <not mounted> : 134 MB


USB Information: ℹ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Canon MG6300 series

Apple Inc. MacBook Air SuperDrive


Thunderbolt Information: ℹ

Apple Inc. thunderbolt_bus

Western Digital My Book Thunderbolt Duo


Gatekeeper: ℹ

Mac App Store and identified developers


Kernel Extensions: ℹ

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Support]


/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Support]


/Library/Extensions

[not loaded] com.f-secure.kext.fsauth (1.0.0d1 - SDK 10.9) [Support]

[not loaded] com.movavi.driver.SoundGrabber (1.6.5 - SDK 10.9) [Support]


/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.31 - SDK 10.6) [Support]


/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.31 - SDK 10.6) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.31 - SDK 10.6) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.31 - SDK 10.5) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.31 - SDK 10.6) [Support]


Problem System Launch Agents: ℹ

[loaded] com.openssh.ssh-agent.plist [Support]


Problem System Launch Daemons: ℹ

[not loaded] org.ntp.ntpd-legacy.plist [Support]


Launch Agents: ℹ

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

[running] com.canon.MFManager.plist [Support]

[running] com.citrix.AuthManager_Mac.plist [Support]

[running] com.citrix.ReceiverHelper.plist [Support]

[running] com.citrix.ServiceRecords.plist [Support]

[running] com.ctera.agentui.plist [Support]

[running] com.f-secure.fsmac.gui.plist [Support]

[loaded] com.f-secure.relauncher.plist [Support]

[loaded] com.f-secure.trasher.plist [Support]

[loaded] com.microsoft.update.agent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[not loaded] com.teamviewer.teamviewer.plist [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Support]

[invalid?] com.wdc.WD-Sync-Service.plist [Support]


Launch Daemons: ℹ

[loaded] com.adobe.acc.installer.plist [Support]

[running] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.citrix.ctxusbd.plist [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper6.plist [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper7.plist [Support]

[running] com.ctera.agent.plist [Support]

[loaded] com.f-secure.fsavd-suppressor.plist [Support]

[loaded] com.f-secure.fsavd.dbhelper.plist [Support]

[failed] com.f-secure.fsavd.plist [Support]

[loaded] com.f-secure.fscsafeadmind.plist [Support]

[loaded] com.f-secure.fsmac.firewall.plist [Support]

[loaded] com.f-secure.fsmac.fsupdated_guts2.plist [Support]

[loaded] com.f-secure.fsmac.guts2downloader.plist [Support]

[loaded] com.f-secure.fsmac.licensetool.plist [Support]

[running] com.f-secure.orspclient.plist [Support]

[running] com.f-secure.urlexceptiond.plist [Support]

[running] com.fitbit.galileod.plist [Support]

[loaded] com.microsoft.autoupdate.helper.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.teamviewer.Helper.plist [Support]

[not loaded] com.teamviewer.teamviewer_service.plist [Support]

[invalid?] com.wdc.WDPrivilegedHelper.plist [Support]


User Launch Agents: ℹ

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[invalid?] com.amazon.cloud-player.plist [Support]

[running] com.amazon.music.plist [Support]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist [Support]

[invalid?] com.google.Chrome.framework.plist [Support]

[invalid?] com.parallels.mobile.startgui.launchagent.plist [Support]

[invalid?] com.skype.skype.shareagent.plist [Support]

[running] com.spotify.webhelper.plist [Support]

[invalid?] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Support]


User Login Items: ℹ

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

Dropbox Application (/Applications/Dropbox.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

Path Finder Application (/Applications/Path Finder.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

WD App Manager Application (/Applications/WD App Manager/WD App Manager.app)


Internet Plug-ins: ℹ

o1dbrowserplugin: Version: 5.4.2.18903 [Support]

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

FlashPlayer-10.6: Version: 28.0.0.137 - SDK 10.12 [Support]

AdobePDFViewerNPAPI: Version: 17.012.20098 - SDK 10.11 [Support]

Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 28.0.0.137 - SDK 10.12 [Support]

CitrixICAClientPlugIn: Version: 12.4.0 - SDK 10.11 [Support]

googletalkbrowserplugin: Version: 5.4.2.18903 [Support]

AdobePDFViewer: Version: 18.009.20050 - SDK 10.11 [Support]

SharePointBrowserPlugin: Version: 14.7.7 - SDK 10.6 [Support]

EPPEX Plugin: Version: 10.0 [Support]

JavaAppletPlugin: Version: Java 8 Update 144 build 01 Check version


User internet Plug-ins: ℹ

Picasa: Version: 1.0 - SDK 10.4 [Support]

ZoomUsPlugIn: Version: 4.1.11049.1024 - SDK 10.12 [Support]


Safari Extensions: ℹ

Evernote Web Clipper [Installed]

Browsing protection [Installed]


3rd Party Preference Panes: ℹ

Flash Player [Support]

Flip4Mac WMV [Support]

Safe Anywhere Mac Settings [Support]

Java [Support]

MusicManager [Support]


Time Machine: ℹ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 3.11 TB Disk used: 2.10 TB

Destinations:

WD 3 TB RAID 1 [Local]

Total size: 3.00 TB

Total number of backups: 70

Oldest backup: 2016-10-12 06:28:54 +0000

Last backup: 2018-01-15 17:30:30 +0000

Size of backup disk: Too small

Backup size 3.00 TB < (Disk used 2.10 TB X 3)

TimeMachineBackup [Network]

Total size: 5.89 TB

Total number of backups: 53

Oldest backup: 2017-04-15 18:39:04 +0000

Last backup: 2018-01-25 18:27:10 +0000

Size of backup disk: Too small

Backup size 5.89 TB < (Disk used 2.10 TB X 3)


Top Processes by CPU: ℹ

77% QuickLookSatellite

39% Finder

12% WindowServer

9% quicklookd

1% garcon


Top Processes by Memory: ℹ

1.48 GB Adobe Lightroom Classic

447 MB mds_stores

172 MB WindowServer

137 MB Dropbox

103 MB Finder


Virtual Memory Information: ℹ

24.51 GB Free RAM

6.09 GB Active RAM

1.60 GB Inactive RAM

2.15 GB Wired RAM

3.79 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ

Jan 25, 2018, 09:33:29 PM Self test - passed

Jan 25, 2018, 04:52:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/SiriNCService_2018-01-25-16522 7_[redacted].crash

Jan 24, 2018, 09:37:17 PM /Library/Logs/DiagnosticReports/Adobe Lightroom Classic_2018-01-24-213717_[redacted].cpu_resource.diag [Details]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

System freezes since High Sierra

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