System freezes since High Sierra

This maybe total coincidence, but yesterday, I noticed that my system crashed the most when using Adobe Lightroom so I got onto the Adobe Help line, the operator took control of my system, made a few adjustments in LR Preferences and ever since, I've not had a single crash. I'm guessing that maybe some,if not all pro's, using iMacs, would have either Creative Cloud Full or Photography pack, so maybe worth looking into that as being the issue?

I could be wrong of course, but it seems odd that making adjustments in one program has had such a great effect on my system.

Well that didn't take long. Caffeinate seemed to be working until it didn't. Scrolling a page in Safari the screen froze leaving the mouse to move without consequence. I SSH's in and ran Top which showed only Top running and all else sleeping. Upon reboot I looked into the console and there were several messages concerning Safari having too much CPU. Webkit seems a likely culprit.

Well I have gone back to Sierra and still experienced problems. I have tried the old file system and the new one.

I have eliminated all external devices as well as memory and SSD's.

Something in the system trips either the cpu or the memory to beyond what it believes to be safe utilization and the machine freezes.

It freezes most easily during a VMFusion desktop running a Youtube loop while allowing the screen saver to come on(the swirling lights is the least stable). However I can get a freeze on a single desktop with only one Safari window open while scrolling up and down a page. It seems somehow tied to the video subsystem. The latest crashes have occurred subsequent to the Google updater engaging(according to the logs) which results in a rapid repeat of the same command. The CPU gives up too much or there is a memory leak associated and the desktop freezes leaving the mouse to work but nothing else.

I have telnetted in from a different machine and run TOP to see what processes my be locked mostly to no avail but on occasion I catch the WebKit just tearing things up.

Caffeinate was working well until it wasn't. Turing off the Google update bot seems to be working but I won't really know for a few days as that is how long it has been before crashes. Sometimes the crashes run several a day.

It is worth noting my Mac Pro is equipped with the D300 dual video cards. I do not know if this bug afflicts the D500 or D700 cards.

Aggravating to say the least, but not a deal breaker yet.

Imo take your computer into an AAPL store, see a genius, the more people that make APPL aware of this problem the better, and an eventual solution arising. I had the slowing down grey screen, eventually reached the end of the install/login, fan whirring away, and never managed to open the login page. Could only access via command/r disk utility which did not solve the problem. Check there though your install log, it did for me provide a lead to the problem issue and a solution. Even uploaded a replacement copy of HS via internet but that also did not open. At least you have a backup so imo try getting the genius to do a disk cleanup and an install of Sierra followed by recovery of your backup data. Good luck!

Problem description:

MacOS is sluggish since latest large update. System can freeze will using mail, firefox, safari, Lighroom, or even this tool EtreCheck. This tool sometime fails to get thought the Hardware check when another tool is running. In the activity monitor CPU, Disk, AM usages all seem good. I see a lot "idle wakeups" sometimes though (e.g. over 1'500 for Kernel Tasks)

EtreCheck version: 2.1.6 (109)

Report generated 25 January 2018 at 21:35:32 CET

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ

iMac (27-inch, Late 2012) (Technical Specifications)

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

32 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ

NVIDIA GeForce GTX 680MX - VRAM: 2 GB

iMac 2560 x 1440

System Software: ℹ

macOS 10.13.3 (17D47) - Time since boot: 0:2:34

Disk Information: ℹ

APPLE HDD ST3000DM001 disk1 : (3 TB)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 3.11 TB (1.01 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online

APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 3.11 TB (1.01 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online

WDC WD30EFRX-68AX9N0 disk3 : (3 TB)

EFI (disk3s1) <not mounted> : 210 MB

disk3s2 (disk3s2) <not mounted> : 3.00 TB

Boot OS X (disk3s3) <not mounted> : 134 MB

WDC WD30EFRX-68AX9N0 disk4 : (3 TB)

EFI (disk4s1) <not mounted> : 210 MB

disk4s2 (disk4s2) <not mounted> : 3.00 TB

Boot OS X (disk4s3) <not mounted> : 134 MB

USB Information: ℹ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Canon MG6300 series

Apple Inc. MacBook Air SuperDrive

Thunderbolt Information: ℹ

Apple Inc. thunderbolt_bus

Western Digital My Book Thunderbolt Duo

Gatekeeper: ℹ

Mac App Store and identified developers

Kernel Extensions: ℹ

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Support]

/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Support]

/Library/Extensions

[not loaded] com.f-secure.kext.fsauth (1.0.0d1 - SDK 10.9) [Support]

[not loaded] com.movavi.driver.SoundGrabber (1.6.5 - SDK 10.9) [Support]

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.31 - SDK 10.6) [Support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.31 - SDK 10.6) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.31 - SDK 10.6) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.31 - SDK 10.5) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.31 - SDK 10.6) [Support]

Problem System Launch Agents: ℹ

[loaded] com.openssh.ssh-agent.plist [Support]

Problem System Launch Daemons: ℹ

[not loaded] org.ntp.ntpd-legacy.plist [Support]

Launch Agents: ℹ

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

[running] com.canon.MFManager.plist [Support]

[running] com.citrix.AuthManager_Mac.plist [Support]

[running] com.citrix.ReceiverHelper.plist [Support]

[running] com.citrix.ServiceRecords.plist [Support]

[running] com.ctera.agentui.plist [Support]

[running] com.f-secure.fsmac.gui.plist [Support]

[loaded] com.f-secure.relauncher.plist [Support]

[loaded] com.f-secure.trasher.plist [Support]

[loaded] com.microsoft.update.agent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[not loaded] com.teamviewer.teamviewer.plist [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Support]

[invalid?] com.wdc.WD-Sync-Service.plist [Support]

Launch Daemons: ℹ

[loaded] com.adobe.acc.installer.plist [Support]

[running] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.citrix.ctxusbd.plist [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper6.plist [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper7.plist [Support]

[running] com.ctera.agent.plist [Support]

[loaded] com.f-secure.fsavd-suppressor.plist [Support]

[loaded] com.f-secure.fsavd.dbhelper.plist [Support]

[failed] com.f-secure.fsavd.plist [Support]

[loaded] com.f-secure.fscsafeadmind.plist [Support]

[loaded] com.f-secure.fsmac.firewall.plist [Support]

[loaded] com.f-secure.fsmac.fsupdated_guts2.plist [Support]

[loaded] com.f-secure.fsmac.guts2downloader.plist [Support]

[loaded] com.f-secure.fsmac.licensetool.plist [Support]

[running] com.f-secure.orspclient.plist [Support]

[running] com.f-secure.urlexceptiond.plist [Support]

[running] com.fitbit.galileod.plist [Support]

[loaded] com.microsoft.autoupdate.helper.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.teamviewer.Helper.plist [Support]

[not loaded] com.teamviewer.teamviewer_service.plist [Support]

[invalid?] com.wdc.WDPrivilegedHelper.plist [Support]

User Launch Agents: ℹ

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[invalid?] com.amazon.cloud-player.plist [Support]

[running] com.amazon.music.plist [Support]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist [Support]

[invalid?] com.google.Chrome.framework.plist [Support]

[invalid?] com.parallels.mobile.startgui.launchagent.plist [Support]

[invalid?] com.skype.skype.shareagent.plist [Support]

[running] com.spotify.webhelper.plist [Support]

[invalid?] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Support]

User Login Items: ℹ

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

Dropbox Application (/Applications/Dropbox.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

Path Finder Application (/Applications/Path Finder.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

WD App Manager Application (/Applications/WD App Manager/WD App Manager.app)

Internet Plug-ins: ℹ

o1dbrowserplugin: Version: 5.4.2.18903 [Support]

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

FlashPlayer-10.6: Version: 28.0.0.137 - SDK 10.12 [Support]

AdobePDFViewerNPAPI: Version: 17.012.20098 - SDK 10.11 [Support]

Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 28.0.0.137 - SDK 10.12 [Support]

CitrixICAClientPlugIn: Version: 12.4.0 - SDK 10.11 [Support]

googletalkbrowserplugin: Version: 5.4.2.18903 [Support]

AdobePDFViewer: Version: 18.009.20050 - SDK 10.11 [Support]

SharePointBrowserPlugin: Version: 14.7.7 - SDK 10.6 [Support]

EPPEX Plugin: Version: 10.0 [Support]

JavaAppletPlugin: Version: Java 8 Update 144 build 01 Check version

User internet Plug-ins: ℹ

Picasa: Version: 1.0 - SDK 10.4 [Support]

ZoomUsPlugIn: Version: 4.1.11049.1024 - SDK 10.12 [Support]

Safari Extensions: ℹ

Evernote Web Clipper [Installed]

Browsing protection [Installed]

3rd Party Preference Panes: ℹ

Flash Player [Support]

Flip4Mac WMV [Support]

Safe Anywhere Mac Settings [Support]

Java [Support]

MusicManager [Support]

Time Machine: ℹ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 3.11 TB Disk used: 2.10 TB

Destinations:

WD 3 TB RAID 1 [Local]

Total size: 3.00 TB

Total number of backups: 70

Oldest backup: 2016-10-12 06:28:54 +0000

Last backup: 2018-01-15 17:30:30 +0000

Size of backup disk: Too small

Backup size 3.00 TB < (Disk used 2.10 TB X 3)

TimeMachineBackup [Network]

Total size: 5.89 TB

Total number of backups: 53

Oldest backup: 2017-04-15 18:39:04 +0000

Last backup: 2018-01-25 18:27:10 +0000

Size of backup disk: Too small

Backup size 5.89 TB < (Disk used 2.10 TB X 3)

Top Processes by CPU: ℹ

77% QuickLookSatellite

39% Finder

12% WindowServer

9% quicklookd

1% garcon

Top Processes by Memory: ℹ

1.48 GB Adobe Lightroom Classic

447 MB mds_stores

172 MB WindowServer

137 MB Dropbox

103 MB Finder

Virtual Memory Information: ℹ

24.51 GB Free RAM

6.09 GB Active RAM

1.60 GB Inactive RAM

2.15 GB Wired RAM

3.79 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ

Jan 25, 2018, 09:33:29 PM Self test - passed

Jan 25, 2018, 04:52:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/SiriNCService_2018-01-25-16522 7_[redacted].crash

Jan 24, 2018, 09:37:17 PM /Library/Logs/DiagnosticReports/Adobe Lightroom Classic_2018-01-24-213717_[redacted].cpu_resource.diag [Details]

I have gone back to Sierra. Problem solved.

Thats good news that Apple has decided to fix something.

With the new OS/firmwares they must have changed a lot of graphics drivers/ codes.

This freezing happens during is moderate to heavy graphics engagement, some with hardware acceleration.

It was there, more severely during the betas, and is still there.

I look at the CPU usage, "WindowServer" is unusually high during web browsing.

I wonder if this also happens on the latest Macs as well.

Same issue here, Mac Pro Late 2013 (High Sierra 10.13.1)

Still able to use mouse cursor, and I've noticed that tasks that are running such as file transfers seem to complete in the background (I hear the notification) but the screen is unresponsive. Constantly having to hard reset the computer.

I've wiped the computer several times over (I've been having issues for 18 months - this is just the latest! - taking me out of my AppleCare period not that it helped me at all). After the most recent wipe I haven't even bothered to put my files back on the computer, and have only installed the bare bones of the software I need.

I was thinking about rolling back to Sierra, or... trying out the 10.13.2. Kinda dreading it though, as have lost so much time over this.

Was wondering if we have anything in common that might not be playing ball with the OS. I'll list my setup/software, it does seem to be the OS, but maybe it will help.

LG M232 Via HDMI

Apollo Twin - Thunderbolt (Latest software)

Propellerhead Reason 10 (Latest update)

Anker USB 3 Hub - Apple Wired Keyboard, Nektar Impact GX61 (unplugged), Fender Bronco Amp USB (unplugged) iLOK (I deleted the software as I noticed another user had it experiencing crashes - didn't help)

Samsung & Toshiba USB External drives (not always connected)

Fender Fuse Software (this included silverlight - had the issue before and after this) Zwift

After my clean install a week or 2 ago the Mac seemed quite calm but I did get one or two crashes, since I've gradually started installing software I've been experiencing more and more. I've tried all the ports, various things plugged in and unplugged.

I agree. I thought mine was fixed after the Apple Care tech had me reinstall High Sierra, but the problem has continued. The only way I can keep the OS from freezing is if I shut my MacBook down completely after using and not put it in sleep mode at all.

I'm not sure how concerned anyone at Apple seems to be about this.

Mea culpa it should be "-ids"

I believe it is an incompatibility with motion in a window and the video subsystem. Given the correct occurrence of several inputs the focus window freezes or goes to sleep. Caffeinate prevents processes from sleeping if I understand it correctly. I haven't observed it hogging resources or causing other problems.

If it continues to work I will likely automate initiating it on boot up and allow it run continuously in the background.

So far for the last 12+ hours I haven't had a failure. The proof will be if it lasts more than a week.

Just adding to the existing reports on this thread, I have the same issue with 3 different mac since upgrading to High Sierra, a 2012 15" retina Mbpro, a 27" late 2013 iMac and another 27" iMac.

I am still seeing this issue up to the latest version 10.13.2 with random freezes (requiring forced reboot) or complete crashes.

I have done clean installs (complete disk wipe and reinstall of high sierra) on two of these computers, and one thing all three have in common is a Nvidia graphic cards.

There's already a discussion on Macrumors https://forums.macrumors.com/threads/10-13-3-worst-update-ever.2096210/reply?quo te=25641604

Yesterday, nVidia has installed a new driver - 378.10.0.10.10.254.104. Chrome started working a bit more responsive, but still not up to Sierra speed.

Update 18 January 2018 4pm CET: As others have reported, the problem has gone away. I switched the monitor sleep function back on and all is working. No freezes overnight or during breaks. Very odd (but also very, very nice). I’ll report back if it reoccurs.

I have problems with no Virtual machines running and the software not installed.

I can force it occur rather quickly by running a youtube video in Safari on one desktop and then move to another and let the screensaver start.

It isn't necessary for anything more than Safari to be running by itself and scrolling a webpage. It has nothing to do with external drives.

The logs indicate either memory overruns or high processor loads and the system crashes the screen while processes continue in the background and the mouse functions.

When repeatedly bothered by service requests some people have had machines replaced. No real information of whether that has fixed the issue.

I have this problem on a new Mac Pro and an older iMac. The iMac is now running Sierra for wait and see.

I've got Mac Pro (late 2013), v 10.13.3. I've had this issue almost since I got the thing - ie through several upgrades. Thought it got significatly better with Sierra, now that I've upgraded it's locking up every several hours - ie its gone from locking up after weeks to hours. Ran ** on all drives in repair mode, also thought that running Onyx maintenance scripts on it would make things better, but doesn't seem to.

I looked at the log and it seems to have something to with WindowServer and too many wakeup attempts causing the fan to speed up which would account for why the "box" feels warm when it's locked up - but that's just a guess.