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System freezes since High Sierra

Hi,


since i upgraded to High Sierra i get random (every few houres) system freezes/slow downs. Everytime the mouse is still useable but the response needs quite a lot of time and sometimes there is no response at all. I had some freezes where the system recovers after 10 minutes and sometimes i had to do a hard reboot.


I thougt it might be an issue with the current release of High Sierra therefore i installed the 10.13.1 Beta, but the issue is still present.


I have no external drivers installed.


Has anyone an idea what i can do to track down what could cause such an issue?

MacBook Pro with Retina display, macOS High Sierra (10.13), late 2013 15"

Posted on Oct 4, 2017 3:09 AM

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Posted on Oct 16, 2017 3:55 PM

I have this problem, too, on my Mac Pro (Late 2013): I installed High Sierra (upgraded from Sierra) on October 6th. Ever since then, here is what happens: I leave my Mac running at the end of the work day. I come back to my office the following morning and the computer is unresponsive to trackpad or keyboard wakeup. My only option is to restart the computer.


I have reset SMC. I have downloaded and reinstalled High Sierra as of October 11th. I have upgraded my external monitor card drivers (Blue Diamond) to High Sierra compatible drivers. The system is still locked up on most mornings. The only thing that has changed is that after resetting SMC the monitors actually wake upon response to touching the trackpad or keyboard. But, that doesn't matter, because the actual operating system is locked up.


On October 11th, I opened a ticket with Apple support and have provided their engineers with a crash dump diagnostics file.


This behavior has happened nearly every day since installing High Sierra on October 6th. Although, curiously, the computer was awake and ready for business for me the past two days (October 15th and 16th) without incident...and without a change on my part.


I have just heard back today (October 16, 2017) from my Apple support contact who has confirmed that:

  • Computers locking up is a known issue that is affecting many users who have upgraded to High Sierra.
  • As such, research will continue and it will be addressed in a forthcoming operating system update.


Technology. It's great...when it works. #ahem

148 replies

Jan 1, 2018 4:05 PM in response to debbyj

Macbook Pro, High Sierra 10.13.2, wireless, no devices attached by cable.

Same or similar as most above but my screen does not go black, Mouse works, Alerts continue, music continues, etc.

It is as if there is a hidden layer, or window, and the cursor is stuck in there. I can even, sometimes, drag the cursor and see a box of select outlines - but it, the cursor, remains underneath the windows that I have had open and which I cannot get into. (I think I hear a 'Thump' sound when I try.)

I can do CMD+OPTION+Escape to bring up Force Quit Applications but quitting them doesn't have any effect. I can however, press CMD+TAB and sometimes see that there are more apps running than showed up in Force Quit.

I can get 'something' of the cursor to go up to the top Menus by using two-finger click or Right-click, and use Tab or Right-Click and Arrows to get to the Apple menu, and then Arrow-Down to Restart... and then hit Return to get it to reboot.

Jan 1, 2018 4:40 PM in response to Jonhalllywood

Mea culpa it should be "-ids"


I believe it is an incompatibility with motion in a window and the video subsystem. Given the correct occurrence of several inputs the focus window freezes or goes to sleep. Caffeinate prevents processes from sleeping if I understand it correctly. I haven't observed it hogging resources or causing other problems.


If it continues to work I will likely automate initiating it on boot up and allow it run continuously in the background.


So far for the last 12+ hours I haven't had a failure. The proof will be if it lasts more than a week.

Jan 2, 2018 2:32 PM in response to tschust

Just adding to the existing reports on this thread, I have the same issue with 3 different mac since upgrading to High Sierra, a 2012 15" retina Mbpro, a 27" late 2013 iMac and another 27" iMac.


I am still seeing this issue up to the latest version 10.13.2 with random freezes (requiring forced reboot) or complete crashes.


I have done clean installs (complete disk wipe and reinstall of high sierra) on two of these computers, and one thing all three have in common is a Nvidia graphic cards.

Jan 3, 2018 3:42 AM in response to moscov

This maybe total coincidence, but yesterday, I noticed that my system crashed the most when using Adobe Lightroom so I got onto the Adobe Help line, the operator took control of my system, made a few adjustments in LR Preferences and ever since, I've not had a single crash. I'm guessing that maybe some,if not all pro's, using iMacs, would have either Creative Cloud Full or Photography pack, so maybe worth looking into that as being the issue?


I could be wrong of course, but it seems odd that making adjustments in one program has had such a great effect on my system.

Jan 4, 2018 7:14 AM in response to jaswarb

Well that didn't take long. Caffeinate seemed to be working until it didn't. Scrolling a page in Safari the screen froze leaving the mouse to move without consequence. I SSH's in and ran Top which showed only Top running and all else sleeping. Upon reboot I looked into the console and there were several messages concerning Safari having too much CPU. Webkit seems a likely culprit.

Jan 5, 2018 10:11 PM in response to madchicken74

Installed 10.13.3 Still have same problem. This problem caused me to cancel order for a new iMac. I like Macs a LOT, but Windows never crashes. And I don't appreciate the slow downs on all but newest gear. Starting to think about moving back to Windows. Apple should not take its customers for granted. A problem that causes many users to crash regularly is not something they should allow to persist.

Jan 8, 2018 3:59 AM in response to deco85

Good news I hope. I discovered a google installed updater was executed just before my system froze.

A search turned up this page:



http://applehelpwriter.com/2014/07/13/how-to-remove-googles-secret-update-softwa re-from-your-mac/


It seems to be working. The last crash which lead to this occurred while I was scrolling in a Safari page. They are calling it "Finder Freeze".


If this actually lasts and indications are it will then next step is send it to GOOGLE.


Good luck

Jan 8, 2018 6:22 AM in response to mdopp

Mine failures were mostly with the screen saver running or videos playing.........but this updater runs independent of all that. This is an automatic secret service which Google makes no mention of installing. If you use Gmal or Youtube or Chrome there is a good chance it is installed and running in the background.


The article outlines how to determine if it is installed and how to turn it off or remove it.

Jan 8, 2018 9:38 AM in response to Pacaguy

I have had similar problem with my MacBook pro mid 2010. Just spent seven hours gratefully with the genius's in my local AAPL store. Basically whatever I tried after High Sierra upgrade the computer would not get past startup, and hardly anything accessible including safe boot. Even the online repair and replace OS when I managed to connect and download new OS did not work. After several hours trying in the store, the penny finally dropped when I mentioned an error code in SU mode then installer log 'target not convert.me to APFS. This volume is not formatted as mac os extended (journaled)' .


It seems there is a file system inconsistency with High Sierra basically configured for SSD, whereas the older macs may still have the original spinning HDD that AAPL may not yet have recognized, or at least at the time of HS upgrade with the upgrade being offered then to us veterans.


Anyway long and short was able to via back door on the shop system recover to an external HD the files in my computer, then the High Sierra erased and reinstalled with Sierra. Since then all has been vok though of course tedious to restore/reset old files, apps and the rest. But far better than the prior situation of complete stall, and now working well again. Will bide my time before High Sierra retry!

Jan 8, 2018 10:13 AM in response to debbyj

Well I have gone back to Sierra and still experienced problems. I have tried the old file system and the new one.

I have eliminated all external devices as well as memory and SSD's.


Something in the system trips either the cpu or the memory to beyond what it believes to be safe utilization and the machine freezes.


It freezes most easily during a VMFusion desktop running a Youtube loop while allowing the screen saver to come on(the swirling lights is the least stable). However I can get a freeze on a single desktop with only one Safari window open while scrolling up and down a page. It seems somehow tied to the video subsystem. The latest crashes have occurred subsequent to the Google updater engaging(according to the logs) which results in a rapid repeat of the same command. The CPU gives up too much or there is a memory leak associated and the desktop freezes leaving the mouse to work but nothing else.


I have telnetted in from a different machine and run TOP to see what processes my be locked mostly to no avail but on occasion I catch the WebKit just tearing things up.


Caffeinate was working well until it wasn't. Turing off the Google update bot seems to be working but I won't really know for a few days as that is how long it has been before crashes. Sometimes the crashes run several a day.


It is worth noting my Mac Pro is equipped with the D300 dual video cards. I do not know if this bug afflicts the D500 or D700 cards.


Aggravating to say the least, but not a deal breaker yet.

Jan 8, 2018 11:55 AM in response to jaswarb

The issue is not limited to your Video Card. I have a late 2013 iMac with a different card, and the same issue as you.


I wonder if there is a way to get an alert when CPU use is too high, or even better, for the system to kill selected processes also.


You'd think Apple would have a graceful way of handling "system overload".

Jan 8, 2018 1:36 PM in response to tschust

Ive been getting this several times a day - I think I can actually reproduce it by playing a youtube video (normal size).


The sound will continue, and the cursor moves, then the computer either restarts or I have to hard restart.


(I think something quite similar used to happen when I had a screen saver enabled)


I've been sending crash logs - no idea if it will help.


Tried caffeinate which seemed to work for a few days, until it didn't...

Jan 10, 2018 4:52 AM in response to tschust

I updated my macbook pro mid 2012 last week and now it won´t start, it´s stuck on the grey logo screen.

I tried all the following and nothing worked:


-Reset NVRAM

-Startup Disk Selection

-Safe Mode

-Disk Utility

-Reinstall Mac OS

-Running code


So now I´m stuck and don´t know what else to try by myself. I did a backup to an external hard drive via Disk Utility, will it help if I format my hard drive? it´s my last resort before taking it to the repair shop :/

System freezes since High Sierra

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