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GRC5936 Author

Level 1

28 points

Heart Rate Data not showing in activity app

I have had to reset both my iPhone and Watch Series 2 recently and for the first few workouts heart rate data showed perfectly in Health and Activity App's. For the past three days ( and workouts) I have now noticed that the heart rate data is not being shown in the activity app under the workouts tab. Instead it merely shows 'Data Unavailable'. The heart rate data is shown in the Health app for the workout that I have completed. I have attached a couple of screen shots to show what is now being displayed on the iPhone in the Activity App. Please can someone enlighten me to get this data back into the Activity app??? I have checked all the settings on the Watch, Health and Privacy apps to no avail and I am not wearing it any differently?!

I am running an Apple Watch Series 2 Nike edition (only using the Apple workouts at the mo) on OS4 and an iPhone 7 on iOS11.

Thanks for any help!

Apple Watch Series 2, watchOS 4

Posted on Oct 4, 2017 6:15 AM

Top-ranking reply

GRC5936 Author

Level 1

28 points

Posted on Oct 4, 2017 6:31 AM

Thought you might say that! Todays workout was indeed a swim but the last two were runs. The previous two runs from that were runs and hear rate data was recorded perfectly. The health app shows all workouts perfectly along with the heart rate data. The activity app does not show the data??? This means that the watch is recording the data correctly, Health App is recording the data correctly from the watch but the activity app is not! Any ideas on this?

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18 replies

Jan 7, 2018 11:09 PM in response to GRC5936

I have been facing the same issue. After following all the steps mentioned above, it worked for once and then data is unavailable again. Can anyone help or is this a bug with software?

SleptOn

Level 1

16 points

Jan 13, 2018 10:11 AM in response to swingwing

I have the same experience.

Heart rate app on apple watch displays heart rate data but no heart rate data is appearing on the iphone activity app.

Feb 8, 2018 3:23 PM in response to GRC5936

I have the exact same issue, worked perfectly for months and recently stopped working. I tried all suggestions above, to no avail. methinks its a bug

Heart Rate Data not showing in activity app