Level 1

56 points

High Sierra photo editing slow

I upgraded to High Sierra on a Mac Pro 2015. I notice Photo editing runs slow. Any edits that I make lag for a few seconds before showing up.

MacBook Pro, iOS 11.0.2

Posted on Oct 4, 2017 8:48 AM

Top-ranking reply

computerchipt

Level 1

8 points

Posted on Feb 4, 2018 12:06 PM

My Photos is at present working as it should!!! Here is the pain I went through to get this working:

I backed up my drive to an external drive using Superduper! - This makes a bootable copy of my system in case something went wrong( I also back up to Time Machine and Backblaze but I wanted to be safe)
I did a clean install of 10.13.3 High Sierra - which included the following steps
1. Created a bootable installation USB drive for 10.13.3 High Sierra
2. Booted system to the above USB drive
3. Erased my hard drive using disk utilities on bootable USB
4. Installed High Seirra
5. During install, 1 migrated all users, data and settings EXCEPT applications from backup I made in step 1. This means I will have to install all 3rd party apps manually.
Once Step 2 completed in total(about 7 hours later) I tried using Photos and it worked great! Yay!
The next thing I did was install back my missing apps one by one. After each app install I would restart and check Photos. The apps that installed and DID NOT affect Photos performance are as follows:
1. Office 2016
2. Pages
3. Numbers
4. Keynote
5. Backblaze
6. Chrome
7. Firefox
8. Parallells
9. iMovie
10. Steam
Dropbox however broke Photos. I installed Dropbox for Business, linked it back to my Dropbox folder, rebooted, logged back in and waited for a bit. Then I checked Photos and I was back to the lock up behavior described in my previous post Once I quit Dropbox and uninstalled it (threw it away out of the Applications folder) and restarted, Photos started working as it should.

I will keep checking Photos over the next week and post if it starts acting up again.

Hope that helps - Will send Apple feedback as well.

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179 replies

Jan 5, 2018 9:02 AM in response to Monopoly36

Thanks, I had tried everything to stop Photos from crashing. I was going to take iMac 27 inch into Apple, but now I'll wait for fix. Bulking to carry especially if there is currently not fix.

Jan 6, 2018 4:31 PM in response to ssenso

"This is the first time I've ever been truly disappointed and frustrated with an Apple upgrade."

Agreed.

Jan 7, 2018 3:48 AM in response to Griddler58

I don't see any software update for photos on my system - where did you find out about it?

RAW editing on my Mac has become completely unusable too.

LarryHN

Level 10

106,142 points

Jan 7, 2018 9:27 AM in response to marcinbzq

There are no "updates" to Photos ever, Photos is part of the OS and is updated when you update the OS - the current version is High Sierra 10.13.2 with Photos 3.0

Jan 8, 2018 12:45 AM in response to ssenso

I hope the engineers really work on the issue, and not dismiss it as some apple support people have done, based in some other replies here. Your example does provide some hope for a future update.

Jan 8, 2018 7:06 AM in response to Monopoly36

Apple support confirmed in replicating the behavior on his own system, finally created internal Apple tickets to follow up.

louie_v

Level 1

4 points

Jan 9, 2018 9:43 AM in response to Ian Adkins

Not the hardware. Software is hanging. Other programs run fine.

Jan 10, 2018 11:19 AM in response to louie_v

Has anyone considered downgrading to Sierra as a possible solution?

Jan 11, 2018 1:37 PM in response to Carlos Luz

I too have 16Gb of RAM and it's certainly underutilized at present. I'd love to see such a machine.

Jan 24, 2018 11:28 AM in response to MSG707

I updated to 10.13.3 and everything is as slow as always.

What a mess.

And since Apple is so "secretive" about everything, we have no guarantee of when a fix is coming.

What a joke.

Jan 30, 2018 4:43 AM in response to SatoshiMiyazaki

Good to hear if over time, it turns out to really be the case, but in my situation (and I suspect many others here) the issue is still there even after 10.13.3.

cap603

Level 1

8 points

Feb 2, 2018 7:46 AM in response to cap603

Also, I spent hours on the phone with with an Apple Care senior tech who professed to know nothing of this problem. That's highly doubtful.

Feb 2, 2018 11:17 AM in response to cap603

Hmm, that sounds like a nice set-up, especially with the 4gb external drive... How did you upgrade to 8gb in ram? That is cool!

Feb 2, 2018 1:24 PM in response to cap603

Thank you for the information. It's my 2011 Macbook Pro that I was thinking about 😊. I'm wondering if I can stuff more than 16gb of ram to offset the older proccessor speed 😁

Feb 4, 2018 8:13 PM in response to Carlos Luz

Yeah, same with me plus crashes.

Dropbox NOT used for Photos syncing. I use iCloud.

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High Sierra photo editing slow