High Sierra photo editing slow

I upgraded to High Sierra on a Mac Pro 2015. I notice Photo editing runs slow. Any edits that I make lag for a few seconds before showing up.

MacBook Pro, iOS 11.0.2

Posted on Oct 4, 2017 8:48 AM

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Posted on Feb 4, 2018 12:06 PM

My Photos is at present working as it should!!! Here is the pain I went through to get this working:

  1. I backed up my drive to an external drive using Superduper! - This makes a bootable copy of my system in case something went wrong( I also back up to Time Machine and Backblaze but I wanted to be safe)
  2. I did a clean install of 10.13.3 High Sierra - which included the following steps
    1. Created a bootable installation USB drive for 10.13.3 High Sierra
    2. Booted system to the above USB drive
    3. Erased my hard drive using disk utilities on bootable USB
    4. Installed High Seirra
    5. During install, 1 migrated all users, data and settings EXCEPT applications from backup I made in step 1. This means I will have to install all 3rd party apps manually.
  3. Once Step 2 completed in total(about 7 hours later) I tried using Photos and it worked great! Yay!
  4. The next thing I did was install back my missing apps one by one. After each app install I would restart and check Photos. The apps that installed and DID NOT affect Photos performance are as follows:
    1. Office 2016
    2. Pages
    3. Numbers
    4. Keynote
    5. Backblaze
    6. Chrome
    7. Firefox
    8. Parallells
    9. iMovie
    10. Steam
  5. Dropbox however broke Photos. I installed Dropbox for Business, linked it back to my Dropbox folder, rebooted, logged back in and waited for a bit. Then I checked Photos and I was back to the lock up behavior described in my previous post Once I quit Dropbox and uninstalled it (threw it away out of the Applications folder) and restarted, Photos started working as it should.

I will keep checking Photos over the next week and post if it starts acting up again.

Hope that helps - Will send Apple feedback as well.

179 replies

Jun 10, 2018 4:21 AM in response to MSG707

Now that Apple has announced MacOS Mojave, I suggest that everyone having the slow editing problem with Photos consider signing up for the public beta once it becomes available. In the event that Apple never fixes this in High Sierra, there is always a chance that Mojave will address the issue if enough people provide feedback.

Oct 4, 2017 8:19 PM in response to MSG707

I have this very same issue but it doesn't seem to be limited to just editing. When I'm viewing just one picture and I attempt to go to the next picture, it tends to freeze. In-fact, the whole computer freezes for a good 30 to 45 seconds. This never happened in 10.12 version of Photos. Most of my pictures are DNG files too.


I'm attaching report out of EtreCheck as I've heard that some of the support personnel like to use them for more information about systems having issues.


EtreCheck version: 3.4.5 (455)

Report generated 2017-10-04 22:15:01

Download EtreCheck from https://etrecheck.com

Runtime: 4:33

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow

Description:

New Apple Photos App is running very slow and sometimes locks up the entire computer. Does it for DNG and JPG images.


Hardware Information:

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 3.2 GHz Intel Core i5 (i5-6500) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 85.24 GB available


Video Information:

AMD Radeon R9 M390 - VRAM: 2 GB

iMac 5120 x 2880


Disk Information:

APPLE HDD ST1000DM003 disk1: (1 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [CoreStorage Container]: 999.35 GB

(disk1s3) <not mounted> [Recovery]: 650 MB


APPLE SSD AP0032H disk0: (24 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [CoreStorage Container]: 23.55 GB

(disk0s3) <not mounted> [Boot]: 134 MB


USB Information:

USB30Bus

GenesysLogic USB3.0 Hub

Generic USB Storage

GenesysLogic USB2.0 Hub

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Logitech USB-PS/2 Optical Mouse

Apple Inc. MacBook Air SuperDrive


Thunderbolt Information:

Apple Inc. thunderbolt_bus

BUFFALO INC. HD-PATU3


ST1000LM024 HN-M101MBB disk4: (1 TB) (Rotational)

[Show SMART report]

(disk4s1) <not mounted> [partition_map]: 32 KB

PhotoDrive01 (disk4s3 - Journaled HFS+) /Volumes/PhotoDrive01 : 1.00 TB (491.14 GB free)


Virtual disks:

Macintosh HD (disk2 - Journaled HFS+) / [Startup]: 1.02 TB (212.50 GB free)

Physical disk: disk0s2 23.55 GB Online

Physical disk: disk1s2 999.35 GB Online


System Software:

macOS High Sierra 10.13 (17A365) - Time since boot: about 7 days


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/VMware Horizon Client.app

[not loaded] com.vmware.kext.vmioplug.17.2.1 (17.2.1) [Lookup]


/Library/Application Support/VirtualBox

[not loaded] org.virtualbox.kext.VBoxDrv (5.1.14) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetAdp (5.1.14) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetFlt (5.1.14) [Lookup]

[not loaded] org.virtualbox.kext.VBoxUSB (5.1.14) [Lookup]


/Library/Extensions

[loaded] com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.11) [Lookup]

[loaded] com.Logitech.Control Center.HID Driver (3.9.5 - SDK 10.8) [Lookup]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.5 - SDK 10.8) [Lookup]

[loaded] com.logitech.manager.kernel.driver (6.62.1 - SDK 10.11) [Lookup]


/System/Library/Extensions

[loaded] com.valvesoftware.SteamInput (3083.39.61 - SDK 10.8) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 169 Apple tasks

[running] 78 Apple tasks

[killed] 33 Apple tasks

33 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 36 Apple tasks

[loaded] 165 Apple tasks

[running] 88 Apple tasks

[killed] 39 Apple tasks

39 processes killed due to insufficient RAM


Launch Agents:

[running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2016-12-17) [Lookup]

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-04) [Lookup]

[failed] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-04) [Lookup]

[loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 0 - installed 2017-10-04) [Lookup]

[running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-07-29) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 9e367439 be93c7fb - installed 2017-07-20) [Lookup]

[running] com.symless.synergy.v2.synergyd.plist (Synergy Si Ltd - installed 2017-09-28) [Lookup]


Launch Daemons:

[running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-10-04) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 6e45fe59 - installed 2016-12-10) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-25)

[running] com.cisco.anyconnect.vpnagentd.plist (? f363637f d52acebb - installed 2017-06-20) [Lookup]

[not loaded] com.crashplan.engine.plist (? 0 ? - installed 2017-06-13) [Lookup]

[running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-09-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-12-09) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]

[loaded] com.symless.synergy.v2.ServiceHelper.plist (Synergy Si Ltd - installed 2017-09-28) [Lookup]


User Launch Agents:

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-08-29) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2017-03-02) [Lookup]


User Login Items:

CrashPlan menu bar Application

(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

iTunesHelper Application (? 0 - installed 2017-09-13)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

FlashPlayer-10.6: 24.0.0.186 (installed 2016-12-14) [Lookup]

Flash Player: 24.0.0.186 (installed 2016-12-14) Outdated! Update

QuickTime Plugin: 7.7.3 (installed 2017-09-20)

JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-20) Check version

AdobeAAMDetect: 3.0.0.0 (installed 2017-10-04) [Lookup]

MeetingJoinPlugin: 1.0 (installed 2017-08-11) [Lookup]


Safari Extensions:

[disabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-01-29)

[disabled] Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2017-09-22)


3rd Party Preference Panes:

Flash Player (installed 2016-12-10) [Lookup]

Java (installed 2017-07-20) [Lookup]

Logitech Control Center (installed 2016-12-17) [Lookup]

Logi Options Launcher (installed 2017-07-29) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

3% Safari

3% com.apple.WebKit.WebContent

2% WindowServer

2% kernel_task

1% hidd


Top Processes by Memory:

1.17 GB kernel_task

442 MB com.apple.photos.ImageConversionService

240 MB CrashPlanService

231 MB com.apple.WebKit.WebContent

211 MB Adobe Bridge CC 2017


Top Processes by Network Use:

Input Output Process name

33 MB 6 MB mDNSResponder

18 KB 27 MB CrashPlanService

621 KB 94 KB com.apple.WebKit.Networking

499 KB 132 KB netbiosd

40 KB 69 KB apsd


Top Processes by Energy Use:

19.08 Adobe Bridge CC 2017

3.28 AppleSpell

2.56 com.apple.WebKit.WebContent

2.32 mobileassetd


Virtual Memory Information:

3.71 GB Available RAM

1.63 GB Free RAM

4.29 GB Used RAM

2.08 GB Cached files

610 MB Swap Used


Software installs:

Cyberduck: 6.2.6 (installed 2017-09-11)

Cyberduck: 6.2.6 (installed 2017-09-11)

Slack: 2.8.0 (installed 2017-09-14)

Slack: 2.8.0 (installed 2017-09-14)

Microsoft AutoUpdate: (installed 2017-09-25)

Pixelmator: 3.6 (installed 2017-09-26)

Microsoft Remote Desktop: 8.0.27325 (installed 2017-09-30)

Microsoft Excel for Mac: (installed 2017-10-02)

Microsoft PowerPoint for Mac: (installed 2017-10-02)

AnyConnect Secure Mobility Client: (installed 2017-10-04)

RAWPower: 1.2.1 (installed 2017-10-04)

PhotoScape X: 2.6.3 (installed 2017-10-04)

digiKam-5.7.0-02-MacOS-x86-64: (installed 2017-10-04)


Install information may not be complete.


Diagnostics Information:

2017-10-04 21:41:35 Adobe Bridge CC 2017.app High CPU use [Open] [Details]

2017-10-04 21:09:47 Synergy.app Crash [Open]

Cause: abort() called

terminating with uncaught exception of type boost::exception_detail::clone_impl<boost::exception_detail::error_info_injecto r<boost::system::system_error> >: bind: Address already in use

2017-10-04 20:15:39 digikam.app High CPU use [Open] [Details]

2017-10-04 19:55:13 Photo Mechanic 5.app Hang [Open]

2017-10-02 22:32:00 Adobe CEF Helper.app Crash [Open]

2017-09-27 22:15:21 Last shutdown cause: 3 - Hard shutdown

Oct 19, 2017 10:57 AM in response to LarryHN

I get that, but a product shouldn't be designed as such to impact the usability of the system. The core part of the OS allows for priority of processes to run (nice value as an example). In my case, it was locking the computer completely up, on a brand new iMac. I had similar performance issues with my MacBook Pro. Sad to say that my perception of Apple products are moving away from the well-polished user experience and more towards the fragmented and inconsistent experience.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

High Sierra photo editing slow

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