Printing problems with High Sierra

Question

Level 1

17 points

Printing problems with High Sierra

Since updating to High Sierra, printing appears to be broken.

I have an iMac, and an Epson PX730WD. The iMac is wired ethernet connected to the LAN, the printer connects to the same network via wifi. All worked fine under Sierra.

Attempting to print to the printer under HS gives an unspecified Communication Error. Resetting the printing system gives an error when trying to add the printer, either as AirPrint or using the Epson driver. Connecting the printer via USB seems to work correctly.

I can ping the printer in Terminal, and the Epson status webpage works correctly, so the printer is connected to the net OK.

Thoughts??

Thanks

Geoff

iMac with Retina 5K display, macOS High Sierra (10.13)

Posted on Oct 4, 2017 10:28 AM

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Answer 1

Best reply

Sheltiedog2

Level 1

9 points

Oct 19, 2017 1:30 AM in response to gcusick

Seem to have accidentally found a work around for this. Epson support stated trying to reset the printer queue and install several times until it worked but it never did. Then this worked for me.

Reset the printer queue
Enable the CUPS interface
enter "cupsctl WebInterface=yes" in a terminal window
Access CUPS via a web browser on port 631http://localhost:631/
Select the Administrator tab and Add Printer
Go through the options, selecting the right printer driver etc
Print!

It worked for me. Printer then appears in System Preferences and other communications work like Check Supply level.

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Answer 2

Nov 27, 2017 2:41 AM in response to croircred142

Tried to print a picture from Capture One and this is showing a different printer options.

My printer is EPSON Stylus Photo PX730 but the installed profiles are Epson Artisan 730 which is a different model.

In Sierra the profiles were Epson Stylus Photo PX730. Maybe the crap starts here?

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Answer 3

Jan 16, 2018 1:45 PM in response to Sheltiedog2

Open the Terminal App

Enter the following command

cupsctl WebInterface=yes

Open a browser:

Edit the address to

localhost:631

In Section "CUPS for Administrators" select "Adding Printers and Classes":

In Section "Printers" select "Add Printer"

In section "Discovcered Network Printers" select your printer type:

Follow the configuration steps for your printer type. Just keep the defaults for the first setup.

Finally you can find your printer in the "Printers" menue:

You find your printer as expected in the system settings for the "Printers and Scanner"

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Answer 4

Nov 26, 2017 4:03 AM in response to croircred142

I have recorded a Quicktime video of adding the printer via CUPS. Note you may have one more step to authenticate with your Mac system password.

No quick way to find the driver but you will be presented with a long list of the installed drivers. These are fairly human readable based on the printer type.

Video is on

https://ibm.box.com/v/high-sierra-epson

The original instructions are

Reset the printer queue
Enable the CUPS interface
enter "cupsctl WebInterface=yes" in a terminal window
Access CUPS via a web browser on port 631http://localhost:631/
Select the Administrator tab and Add Printer
Go through the options, selecting the right printer driver etc
Print!

Hope this helps.

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Answer 5

gcusick Author

Level 1

17 points

Oct 5, 2017 2:01 AM in response to leroydouglas

I've checked, and the updated printer driver has already been installed by Apple Update. The problem persists, though. The printer is visible on the network, directly by its IP address, via the Epson Printer Finder utility, and from the macos print queue screen (show printer webpage). If I connect the printer via USB, it seems to work correctly.

So what's going on. Or do I have to wait for macos 10.13.1 to fix the problem?

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Answer 6

Oct 8, 2017 2:07 AM in response to gcusick

Same problem with a PX830FWD with both an iMac and MacbookPro

Even more frustratingly I can use the scanning software and features of the PX830FWD without problem.

Have tried resetting the print queue and installing again, no joy.

I have noticed that if I reboot the systems, having not previously cleared the print queue, the jobs will print!

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Answer 7

gcusick Author

Level 1

17 points

Oct 8, 2017 2:25 AM in response to gcusick

Interestingly, yesterday’s (7/10/2017) supplemental update to High Sierra appears to have fixed the problem. One day, I will learn never to apply the first release of Apple updates. Even the ones that have been in beta for ages.

Think about thiis when you consider a self-driving car!

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Answer 8

gcusick Author

Level 1

17 points

Oct 8, 2017 9:23 AM in response to nonscordarmi

Me too. I’d worked through all the steps I found online, then spent an hour on the phone with Apple support, going through most of it again, and then a further hour plus email with Epson support, going over it all again plus a few more steps.

Then, yesterday afternoon (UK time), an Apple Supplemental Upgrade appeared. Installing it fixed the problem in one. How many times have Apple’s OS updates, on all their devices, left simple things broken? Do they have a QC department, other than users, and what do they do with beta-tester feedback? Or are the beta testers so starstruck with new features that they ignore the bread-an-butter stuff?

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Answer 9

Oct 8, 2017 9:34 AM in response to gcusick

You right, it is incredibile. Actually i receaved the pack version 3.3, but the problem is still here. I hope an update the fixed the issue for all of us as soon as possible. Tomorrow i will try to contact Epson too.. 😐

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Answer 10

jmphoto

Level 1

4 points

Oct 15, 2017 3:37 PM in response to gcusick

I own this big time; I downloaded High Sierra 10.13. developer beta - I have an Epson WF3640. continually receive "filter failed." I have downloaded latest latest drivers (supposedly to address this issue) and even reinstalled printer firmware. To add to my misery, I have last day backed up with Time Machine so I assume the problem would now replicate. My bad!- "developer beta" - I should have known better

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Answer 11

Oct 19, 2017 5:53 PM in response to gcusick

Latest 10.13.1 Beta (17B35a) killed it again for me. Reset printing system didn't work. Using the manual CUPS web page installer method didn't work. So I deleted printer and went to epson website and downloaded the latest version Epson Software updater (which references high Sierra). It found a common printer driver update and then I added the printer again and voilà!

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Answer 12

Oct 19, 2017 10:09 PM in response to Todd Dixon

Turd of a thing! Worked a few times then filtered out again, so to speak. Back to the drawing board.

FYI each time it fails I get a system crash "QuickLookSatellite quit unexpectedly". Fascinating. Wonder if its permissions error somewhere perhaps and the quicklook process is getting upset when its possibly indexing the print file or something. Mind starts ticking... Now to go hunting again.

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Answer 13

Oct 19, 2017 10:34 PM in response to Todd Dixon

Ok. Got it going again. Went to printer in system preferences. and clicked Options Supplies and ascertained the local webpage for the printer (in my case epson2860a8.local) and then added a new printer using 'add new printer or scanner' (don't select from list of nearby printers). Click IP tab and then paste in the that address. I used LPD connection method. We'll see how long that lasts.

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Answer 14

Oct 20, 2017 4:36 AM in response to jani38

Hi. Try this link. http://tech.epson.com.au/downloads/product.asp This takes you to the drivers and utilities for my printer ( workforce wf 3640). At the bottom of the page are the utilities. The Eason software updater is one of them and it should do the job for all current models. If it can’t find any more updates then try my second solution to get my model working.

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Answer 15

jani38

Level 1

4 points

Oct 20, 2017 12:43 PM in response to Todd Dixon

Thanks. Unfortunately, I have tried these solutions, it does not work. It is more likely that you will not be able to find software for this printer on Apple's servers (PX730WD) before installing the printer.

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