Printing problems with High Sierra

Since updating to High Sierra, printing appears to be broken.


I have an iMac, and an Epson PX730WD. The iMac is wired ethernet connected to the LAN, the printer connects to the same network via wifi. All worked fine under Sierra.


Attempting to print to the printer under HS gives an unspecified Communication Error. Resetting the printing system gives an error when trying to add the printer, either as AirPrint or using the Epson driver. Connecting the printer via USB seems to work correctly.


I can ping the printer in Terminal, and the Epson status webpage works correctly, so the printer is connected to the net OK.


Thoughts??


Thanks

Geoff

iMac with Retina 5K display, macOS High Sierra (10.13)

Posted on Oct 4, 2017 10:28 AM

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Posted on Oct 19, 2017 1:30 AM

Seem to have accidentally found a work around for this. Epson support stated trying to reset the printer queue and install several times until it worked but it never did. Then this worked for me.


  1. Reset the printer queue
  2. Enable the CUPS interface
    enter "cupsctl WebInterface=yes" in a terminal window
  3. Access CUPS via a web browser on port 631http://localhost:631/
  4. Select the Administrator tab and Add Printer
  5. Go through the options, selecting the right printer driver etc
  6. Print!


It worked for me. Printer then appears in System Preferences and other communications work like Check Supply level.

65 replies
Question marked as Top-ranking reply

Oct 19, 2017 1:30 AM in response to gcusick

Seem to have accidentally found a work around for this. Epson support stated trying to reset the printer queue and install several times until it worked but it never did. Then this worked for me.


  1. Reset the printer queue
  2. Enable the CUPS interface
    enter "cupsctl WebInterface=yes" in a terminal window
  3. Access CUPS via a web browser on port 631http://localhost:631/
  4. Select the Administrator tab and Add Printer
  5. Go through the options, selecting the right printer driver etc
  6. Print!


It worked for me. Printer then appears in System Preferences and other communications work like Check Supply level.

Oct 8, 2017 9:23 AM in response to nonscordarmi

Me too. I’d worked through all the steps I found online, then spent an hour on the phone with Apple support, going through most of it again, and then a further hour plus email with Epson support, going over it all again plus a few more steps.


Then, yesterday afternoon (UK time), an Apple Supplemental Upgrade appeared. Installing it fixed the problem in one. How many times have Apple’s OS updates, on all their devices, left simple things broken? Do they have a QC department, other than users, and what do they do with beta-tester feedback? Or are the beta testers so starstruck with new features that they ignore the bread-an-butter stuff?

Nov 2, 2017 12:37 AM in response to gcusick

I found the solution and it works - at least with Epson PX730WD.


* in the WiFi router assign a fixed IP address for the printer.

* install the printer from the IP tab inputing the assigned IP address and select the PX730WD software.

* restart the router, the printer and all machines.

* done!


As you can see from my previous post, the "standard" installation had a problem to find the printer

(although the scanning was OK). Maybe this should be reported to Apple to take action...

Jan 16, 2018 1:45 PM in response to Sheltiedog2

Open the Terminal App


User uploaded file

Enter the following command

cupsctl WebInterface=yes

User uploaded file



Open a browser:

Edit the address to

localhost:631


In Section "CUPS for Administrators" select "Adding Printers and Classes":


User uploaded file




In Section "Printers" select "Add Printer"


User uploaded file



In section "Discovcered Network Printers" select your printer type:


User uploaded file


Follow the configuration steps for your printer type. Just keep the defaults for the first setup.

Finally you can find your printer in the "Printers" menue:


User uploaded file

You find your printer as expected in the system settings for the "Printers and Scanner"


User uploaded file

Oct 19, 2017 5:53 PM in response to gcusick

Latest 10.13.1 Beta (17B35a) killed it again for me. Reset printing system didn't work. Using the manual CUPS web page installer method didn't work. So I deleted printer and went to epson website and downloaded the latest version Epson Software updater (which references high Sierra). It found a common printer driver update and then I added the printer again and voilĆ !

Nov 26, 2017 4:03 AM in response to croircred142

I have recorded a Quicktime video of adding the printer via CUPS. Note you may have one more step to authenticate with your Mac system password.


No quick way to find the driver but you will be presented with a long list of the installed drivers. These are fairly human readable based on the printer type.


Video is on

https://ibm.box.com/v/high-sierra-epson


The original instructions are

  1. Reset the printer queue
  2. Enable the CUPS interface
    enter "cupsctl WebInterface=yes" in a terminal window
  3. Access CUPS via a web browser on port 631http://localhost:631/
  4. Select the Administrator tab and Add Printer
  5. Go through the options, selecting the right printer driver etc
  6. Print!


Hope this helps.

Nov 1, 2017 10:00 AM in response to croircred142

That was where I started this thread, that seems to have come full circle.


The background was that, after updating to High Sierra printing to my networked PX730WD stopped working. The printer connects via WiFi, the Mac on a wired ethernet connection, both on the same network.


I went through the complete Apple troubleshooting process, including an hour on the phone to Apple support - reset the printing system, removed and reinstalled the printer, etc etc, to no avail. I also spent another session with Epson support, update drivers etc. Still no progress.


Then, Apple released the 10.13.1 Supplemental Update. Installed it and everything worked.


When installing the printer, avoid the AirPrint software for it. Choose the Epson PX.... software instead.


Hope that helps

G

Nov 1, 2017 11:57 AM in response to gcusick

I was a little confused about the macOS versions. TODAY I could install 10.13.1 (release in Germany) and now the printer works.

Hereā€˜s what I did:

1. update to version 10.13.1

2. delete all files in the directory ...library/printers/ (as described in Apple Support)

3. add a new printer in the system preferences. I followed your advice not to install the Airprint driver, but the EPSON PX... thing.

4. printer works again, thank you!

Nov 10, 2017 10:07 AM in response to gcusick

I had a similar problem. My Cannon MG4120 was not being seen by my updated mac. All my computers access my printers from our wireless network. the computers that had not been updated to macOS High Sierra 10.13.1 had no trouble printing from the Cannon. Turns out the problem was that in the process of upgrading the new OS set my network to generically "xfinity" which is our provider. My home network on xfinity has a different name of course. Once I switched to the correct network all was fine.

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Printing problems with High Sierra

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