Printing problems with High Sierra

Since updating to High Sierra, printing appears to be broken.


I have an iMac, and an Epson PX730WD. The iMac is wired ethernet connected to the LAN, the printer connects to the same network via wifi. All worked fine under Sierra.


Attempting to print to the printer under HS gives an unspecified Communication Error. Resetting the printing system gives an error when trying to add the printer, either as AirPrint or using the Epson driver. Connecting the printer via USB seems to work correctly.


I can ping the printer in Terminal, and the Epson status webpage works correctly, so the printer is connected to the net OK.


Thoughts??


Thanks

Geoff

iMac with Retina 5K display, macOS High Sierra (10.13)

Posted on Oct 4, 2017 10:28 AM

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Question marked as Top-ranking reply

Posted on Oct 19, 2017 1:30 AM

Seem to have accidentally found a work around for this. Epson support stated trying to reset the printer queue and install several times until it worked but it never did. Then this worked for me.


  1. Reset the printer queue
  2. Enable the CUPS interface
    enter "cupsctl WebInterface=yes" in a terminal window
  3. Access CUPS via a web browser on port 631http://localhost:631/
  4. Select the Administrator tab and Add Printer
  5. Go through the options, selecting the right printer driver etc
  6. Print!


It worked for me. Printer then appears in System Preferences and other communications work like Check Supply level.

65 replies

Jan 13, 2018 2:30 PM in response to Sheltiedog2

Sheltiedog2 -- I can't thank you enough for your work on this, and for your willingness to distribute it to the rest of us. I'm just savvy enough to attempt to solve this problem on my own, but newbie enough to have to YouTube what a "terminal window" is. Between your solution and accompanying video and those of a few others explaining your terms, I was able to resolve this extremely frustrating issue. Many, many thanks. -K

Jan 22, 2018 10:30 PM in response to gcusick

I have a similar problem with a Canon Selphy photo printer. When I try to print wirelessly, whether through my Wi-Fi or direct (using the printer as an access point), it will print one or 2 pictures and then it will not print until I power off the printer and power it back on. When it stopped printing, the print queue will say it's connected to the printer, but the printer screen never turned to say "busy" which means it is receiving info. I am not sure what happened in High Sierra, but this used to work in Sierra.

Nov 26, 2017 4:03 AM in response to croircred142

I have recorded a Quicktime video of adding the printer via CUPS. Note you may have one more step to authenticate with your Mac system password.


No quick way to find the driver but you will be presented with a long list of the installed drivers. These are fairly human readable based on the printer type.


Video is on

https://ibm.box.com/v/high-sierra-epson


The original instructions are

  1. Reset the printer queue
  2. Enable the CUPS interface
    enter "cupsctl WebInterface=yes" in a terminal window
  3. Access CUPS via a web browser on port 631http://localhost:631/
  4. Select the Administrator tab and Add Printer
  5. Go through the options, selecting the right printer driver etc
  6. Print!


Hope this helps.

Oct 30, 2017 1:10 AM in response to gcusick

Ok! My previous posts seem to indicate I had solved the problem each time but problem kept coming back after a few prints. However after doing some more searching I found this link. https://epson.com/Support/wa00720


I followed the linked procedure on the 4 other macs in the house that had experienced the problem (but hadn't been worked on). Worked instantly after having made this change.


In essence:


Go to System Preferences>Sharing then copy your computer name from the appropriate box e.g. "Bobs Computer"

Go to System Preferences>Printers and Scanners and click on your printer. Click the "Options and Supplies" button. Paste in the computer name from above in to the Location box.

Close out of your System Preferences and print! (One hopes...)


Good luck!

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Printing problems with High Sierra

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