Level 1

17 points

Printing problems with High Sierra

Since updating to High Sierra, printing appears to be broken.

I have an iMac, and an Epson PX730WD. The iMac is wired ethernet connected to the LAN, the printer connects to the same network via wifi. All worked fine under Sierra.

Attempting to print to the printer under HS gives an unspecified Communication Error. Resetting the printing system gives an error when trying to add the printer, either as AirPrint or using the Epson driver. Connecting the printer via USB seems to work correctly.

I can ping the printer in Terminal, and the Epson status webpage works correctly, so the printer is connected to the net OK.

Thoughts??

Thanks

Geoff

iMac with Retina 5K display, macOS High Sierra (10.13)

Posted on Oct 4, 2017 10:28 AM

Top-ranking reply

Sheltiedog2

Level 1

9 points

Posted on Oct 19, 2017 1:30 AM

Seem to have accidentally found a work around for this. Epson support stated trying to reset the printer queue and install several times until it worked but it never did. Then this worked for me.

Reset the printer queue
Enable the CUPS interface
enter "cupsctl WebInterface=yes" in a terminal window
Access CUPS via a web browser on port 631http://localhost:631/
Select the Administrator tab and Add Printer
Go through the options, selecting the right printer driver etc
Print!

It worked for me. Printer then appears in System Preferences and other communications work like Check Supply level.

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65 replies

gcusick Author

Level 1

17 points

Oct 8, 2017 2:25 AM in response to gcusick

Interestingly, yesterday’s (7/10/2017) supplemental update to High Sierra appears to have fixed the problem. One day, I will learn never to apply the first release of Apple updates. Even the ones that have been in beta for ages.

Think about thiis when you consider a self-driving car!

Nov 27, 2017 2:41 AM in response to croircred142

Tried to print a picture from Capture One and this is showing a different printer options.

My printer is EPSON Stylus Photo PX730 but the installed profiles are Epson Artisan 730 which is a different model.

In Sierra the profiles were Epson Stylus Photo PX730. Maybe the crap starts here?

Oct 8, 2017 2:07 AM in response to gcusick

Same problem with a PX830FWD with both an iMac and MacbookPro

Even more frustratingly I can use the scanning software and features of the PX830FWD without problem.

Have tried resetting the print queue and installing again, no joy.

I have noticed that if I reboot the systems, having not previously cleared the print queue, the jobs will print!

Oct 24, 2017 8:22 PM in response to gcusick

OK! I've found a consistent pattern with my WF-3640. After I recreate it using the CUPS interface it works fine UNTIL the unit goes to sleep. After that I will get a 'filter failed' if it is in that state. If I wake it up it will work again. So the software is not making the printer come alive and I suspect that I could add the printer again normally (without using CUPS interface) and as long as the printer is awake it will print.

Now to investigate why its not making the beast stir...

ScanHEAD

Level 1

10 points

Nov 25, 2017 5:25 AM in response to ScanHEAD

By way of an update, after some initial success with the Epson updater, the iMac still has difficulty finding the printer on the WiFi network. Sometimes this involves Pausing print via the Epson print software then Resuming (as described above) but sometimes this doesn't work at all. Sometimes, rebooting all, iMac, printer, BTBHub6, works, sometimes not. Hard to know if this is an OSX problem (it used to happen occasionally with previous OS), a BT router problem, or an Epson printer problem. Having been through the options with BT, I strongly suspect the latter and shall take it up with them next week.

jmphoto

Level 1

4 points

Oct 15, 2017 3:37 PM in response to gcusick

I own this big time; I downloaded High Sierra 10.13. developer beta - I have an Epson WF3640. continually receive "filter failed." I have downloaded latest latest drivers (supposedly to address this issue) and even reinstalled printer firmware. To add to my misery, I have last day backed up with Time Machine so I assume the problem would now replicate. My bad!- "developer beta" - I should have known better

jani38

Level 1

4 points

Oct 20, 2017 12:43 PM in response to Todd Dixon

Thanks. Unfortunately, I have tried these solutions, it does not work. It is more likely that you will not be able to find software for this printer on Apple's servers (PX730WD) before installing the printer.

mic1984

Level 1

4 points

Nov 2, 2017 6:33 PM in response to jani38

The printer drivers are contained in macOS, no need to download & install single drivers (basically, apart of the problems mentioned above). New driver software comes along with system upgrades via App Store.

ScanHEAD

Level 1

10 points

Nov 11, 2017 10:46 AM in response to gcusick

I have the same printer but it is not listed in the drivers. Neither can I find a suitable installer from EPSON and the one I can find for a previous OS is not recognised as from a 'trusted source' and will not install, anyway.

It seems that neither Apple nor EPSON are remotely interested in resolving this problem.

Nov 27, 2017 2:14 AM in response to Sheltiedog2

Something is very wrong in High Sierra!

Hi Sheltiedog2,

Thank you for the receipt and the video. I managed to add my printer EPSON Stylus Photo PX730, but no scanning option.

Moreover in the software list were two drivers with identical description, I installed successively both but no scan option.

Nov 27, 2017 6:15 AM in response to croircred142

What system are you using for scanning, TWAIN or Epson Scan?

I did need to run the "Epson Scan Settings" app (download to Epson) to discover my device correctly and then I was able to use Epson Scan.

I trying to recall how I installed the software and it may even have been on the original install CD shipped with the printer.

jani38

Level 1

4 points

Oct 20, 2017 3:44 AM in response to Todd Dixon

There is no one on the epson website for high serra software. I did not find it, only for sierra.

Nov 25, 2017 7:49 AM in response to jani38

The most strange thing is, that the scaning works perfectly, but when printing, the printer cannot be find.

Oppositely with an assigned fixed IP address the printing works, but no scanning.

S**t!

gcusick Author

Level 1

17 points

Oct 5, 2017 2:01 AM in response to leroydouglas

I've checked, and the updated printer driver has already been installed by Apple Update. The problem persists, though. The printer is visible on the network, directly by its IP address, via the Epson Printer Finder utility, and from the macos print queue screen (show printer webpage). If I connect the printer via USB, it seems to work correctly.

So what's going on. Or do I have to wait for macos 10.13.1 to fix the problem?

Oct 8, 2017 9:34 AM in response to gcusick

You right, it is incredibile. Actually i receaved the pack version 3.3, but the problem is still here. I hope an update the fixed the issue for all of us as soon as possible. Tomorrow i will try to contact Epson too.. 😐

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Printing problems with High Sierra