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Printing problems with High Sierra

Since updating to High Sierra, printing appears to be broken.


I have an iMac, and an Epson PX730WD. The iMac is wired ethernet connected to the LAN, the printer connects to the same network via wifi. All worked fine under Sierra.


Attempting to print to the printer under HS gives an unspecified Communication Error. Resetting the printing system gives an error when trying to add the printer, either as AirPrint or using the Epson driver. Connecting the printer via USB seems to work correctly.


I can ping the printer in Terminal, and the Epson status webpage works correctly, so the printer is connected to the net OK.


Thoughts??


Thanks

Geoff

iMac with Retina 5K display, macOS High Sierra (10.13)

Posted on Oct 4, 2017 10:28 AM

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Question marked as Best reply

Posted on Oct 19, 2017 1:30 AM

Seem to have accidentally found a work around for this. Epson support stated trying to reset the printer queue and install several times until it worked but it never did. Then this worked for me.


  1. Reset the printer queue
  2. Enable the CUPS interface
    enter "cupsctl WebInterface=yes" in a terminal window
  3. Access CUPS via a web browser on port 631http://localhost:631/
  4. Select the Administrator tab and Add Printer
  5. Go through the options, selecting the right printer driver etc
  6. Print!


It worked for me. Printer then appears in System Preferences and other communications work like Check Supply level.

65 replies

Oct 24, 2017 8:22 PM in response to gcusick

OK! I've found a consistent pattern with my WF-3640. After I recreate it using the CUPS interface it works fine UNTIL the unit goes to sleep. After that I will get a 'filter failed' if it is in that state. If I wake it up it will work again. So the software is not making the printer come alive and I suspect that I could add the printer again normally (without using CUPS interface) and as long as the printer is awake it will print.


Now to investigate why its not making the beast stir...

Oct 30, 2017 1:10 AM in response to gcusick

Ok! My previous posts seem to indicate I had solved the problem each time but problem kept coming back after a few prints. However after doing some more searching I found this link. https://epson.com/Support/wa00720


I followed the linked procedure on the 4 other macs in the house that had experienced the problem (but hadn't been worked on). Worked instantly after having made this change.


In essence:


Go to System Preferences>Sharing then copy your computer name from the appropriate box e.g. "Bobs Computer"

Go to System Preferences>Printers and Scanners and click on your printer. Click the "Options and Supplies" button. Paste in the computer name from above in to the Location box.

Close out of your System Preferences and print! (One hopes...)


Good luck!

Nov 1, 2017 9:33 AM in response to gcusick

I have exactly the same problem and - sorry - no solution so far. I tried all solution proposals posted in this thread.

The printer model is EPSON PX730WD, iMac mid 2011, macOS 10.13.1

Printing via IOS or Windows works fine.

Is there anyone, who has a running PX730WD (AirPrint or Ethernet connected) and macOS 10.13.1?

Nov 1, 2017 9:49 AM in response to gcusick

Same situation here, iOS printing is fine, macOS 10.13.1 fails on "finding printer" as did the 10.13.

The printer Epson PX730WD is connected to the WiFi router via LAN the Mac and all other devices trough WiFi.

Also the printing from WIN10 is without problems. The second printer a Brother bw laser, connected in the same way is printing from all OS without any problem

Nov 1, 2017 10:00 AM in response to croircred142

That was where I started this thread, that seems to have come full circle.


The background was that, after updating to High Sierra printing to my networked PX730WD stopped working. The printer connects via WiFi, the Mac on a wired ethernet connection, both on the same network.


I went through the complete Apple troubleshooting process, including an hour on the phone to Apple support - reset the printing system, removed and reinstalled the printer, etc etc, to no avail. I also spent another session with Epson support, update drivers etc. Still no progress.


Then, Apple released the 10.13.1 Supplemental Update. Installed it and everything worked.


When installing the printer, avoid the AirPrint software for it. Choose the Epson PX.... software instead.


Hope that helps

G

Nov 1, 2017 11:12 AM in response to gcusick

Not working.


I removed the printer, reset the whole print system and reinstalled the Epson Stylus Photo PX730WD.

The printer in the print manager is Idle (green mark) pushing printing immediately change to In Use (yellow mark)

and when the file was sent to printer changes to In Use (yellow mark).

The feedback is Printing - Looking for printer and then -Communication Error -

Nov 1, 2017 11:57 AM in response to gcusick

I was a little confused about the macOS versions. TODAY I could install 10.13.1 (release in Germany) and now the printer works.

Here‘s what I did:

1. update to version 10.13.1

2. delete all files in the directory ...library/printers/ (as described in Apple Support)

3. add a new printer in the system preferences. I followed your advice not to install the Airprint driver, but the EPSON PX... thing.

4. printer works again, thank you!

Nov 2, 2017 12:37 AM in response to gcusick

I found the solution and it works - at least with Epson PX730WD.


* in the WiFi router assign a fixed IP address for the printer.

* install the printer from the IP tab inputing the assigned IP address and select the PX730WD software.

* restart the router, the printer and all machines.

* done!


As you can see from my previous post, the "standard" installation had a problem to find the printer

(although the scanning was OK). Maybe this should be reported to Apple to take action...

Nov 10, 2017 10:07 AM in response to gcusick

I had a similar problem. My Cannon MG4120 was not being seen by my updated mac. All my computers access my printers from our wireless network. the computers that had not been updated to macOS High Sierra 10.13.1 had no trouble printing from the Cannon. Turns out the problem was that in the process of upgrading the new OS set my network to generically "xfinity" which is our provider. My home network on xfinity has a different name of course. Once I switched to the correct network all was fine.

Nov 21, 2017 7:53 AM in response to lucnantes

Thank you so much! I installed the Epson software updater (as per your link), ran it, ran it again, ran it a third time until it told me my software was 'up to date'. Tried printing (from Photoshop), printer window showed 'Printer not connected' (as usual, though I had already reconnected it to the WIFi router and scanned successfully via WiFi), paused printing, restarted printing and bingo! Image printed successfully. Printed another. Set off another to print. Went off to declare to the world, problem solved! Returned to find: 'Printer not connected' again. Paused printing, restarted printing, rinse and repeat and yes, eventually, the third image printed as well. So, not fully solved but maybe halfway there. Maybe a bit more than halfway. I'll keep you posted. Thanks again.

Printing problems with High Sierra

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