High Sierra macOS freezing and stops

I upgrated to high Sierra and have a big problem since then. About 3-4 times a day in my worktime my MacBook Pro (i7, 256 SSD, 16 GB RAM), is lagging and freezing. I even can't move the mouse on the screen, only music is playing. I don't know what is the problem because i cant even make a report on that. This is a real problem, because I am working and this still happens. Maybe anyone have this problem too? What can I do, because untill upgrade everything worked perfectly fine.


Help please !!

Posted on Oct 5, 2017 2:15 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2017 2:40 PM

I posted earlier, for reference i have a MacBook late 2013 retina 13 inch, only intel iris no nvidia. As stated previously this issue was around during the beta.With High sierra I had tried everything including clean installs via usb installer. Whenever I went back to sierra all was well again.


Today, after a time machine backup I formatted the drive back to hfs and did a internet recovery back to the stock os (mavericks) i then did a full download of high sierra and did an upgrade but used a terminal command to bypass the conversion to the apfs file system. I have been running now for approx 14hours and have not had any crashes. before i was having a crash probably every hour so this is a massive improvement 🙂


I am obviously missing out of the performance increases from using apfs (which I have never noticed) but at least i now appear to have a stable system and photos is working as intended with my iOS 11 devices

454 replies

Oct 12, 2017 11:29 PM in response to sckeedoo

I started seeing this happen on my 2012 27" iMac shortly after updating to High Sierra. It seems to be related to having any browser window with video in it (even if paused), or maybe any app that uses QuickTime (I've been using the QuickTime player quite abit, also). It's been doing this at least once per day, sometimes more often. It occurs in both the primary user account, and other secondary user accounts. I've disabled just about every Safari extension, and almost all login items. Up until the most recent freeze, everything is frozen. The latest time it happened, however, the mouse pointer was still alive, and I was even able to reconnect the mouse when I cycled power on the mouse. It would move around the screen, but nothing else would respond. (I tried power cycling the keyboard, but couldn't bring up the force kill window).


I've looked through all the console logs each time it has frozen (after rebooting), and I can't find any related crash info, or any clues. It does seem like perhaps its the window server, because there are other log entries after the time of the freeze (before forcing a reboot) which would tend to confirm that at least some processes are still alive and running. The fact that I could move the mouse pointer the last time it happened (and even reconnect the mouse after power cycling it) tends to confirm that most processes are probably still running.


I also disconnected most USB peripherals, and a disk drive that I don't generally use. That hasn't made any difference, so I don't think its related to USB or Firewire. For good measure, I blew all the dust out of the RAM bay today, just to make sure it wasn't a heat issue.

Oct 15, 2017 8:46 AM in response to sckeedoo

High CPU for any random multiple apps running (e.g. Dropbox sync, Pushbullet launch/sync, homebrew git prune && git gc, iCloud sync, etc) causes kernel panic and crash and OSX High Sierra asks to hit any key to reboot. Happens multiple times.


MacBook Pro (Retina, 13-inch, Early 2015)

3.1 GHz Intel Core i7

16 GB 1867 MHz DDR3

Macintosh HD

Intel Iris Graphics 6100 1536 MB

Model Name

Has to be cautious to not launched more apps than I typically use and try to only have 2 or 3 simultaneous running. Else, I can get up to 7 or 9 kernel panics daily.


Have sent in to local QCD Technologies (Singapore), for a full disk format, OSX High Sierra reinstall + Time Machine restore, and still this happens!


HELP PLEASE!

Oct 20, 2017 7:05 AM in response to sckeedoo

I have this issue too. Happened 3 or 4 times now, randomly freezes and unresponsive following upgrade to High Sierra on my iMac. Called Apple support a couple of days ago and talked through booting in safe mode and resetting NVRAM. Both seemed to work initially but now freezing is back again. Hard reset is the only escape.


Must be related to the OS and hopefully they'll issue an update to fix soon.......

Oct 25, 2017 1:01 PM in response to sckeedoo

I have the same problem on my MacBook Pro (Retina, Mid 2012) 2,6 GHz Intel Core i7. I was suspecting that it is external monitor or external eth problem but systems hangs even without any such connection. Everything freeze including mouse pointer, the only thing working is green light on caps-lock key.

I tried to boot in safe mode, PRAM reset etc. nothing helped.


Did anyone tried fresh install MacOS and recovery from Time-machine?

This is my next plan for the weekend, but it takes a lot of time...

Nov 1, 2017 7:55 AM in response to sckeedoo

I updated to 10.13.1 last night, and there is no question but that significant improvements were made. My MacBook Pro w/Retina display is running faster and is more stable. I've not had any of the graphics glitches, pauses or freezes as yet, after several hours of use. So far, so good.


MacBook Pro (Retina, 15-inch, Mid 2015), 2.5 GHz Intel Core i7, 16 GB 1600 MHz DDR3,

AMD Radeon R9 M370X 2 GB + Intel Iris Pro 1536 MB

Nov 1, 2017 8:01 AM in response to Rex Raymond

Are you plugged into an external monitor by chance? My freezing only happens when I'm using my macbook not plugged into anything. No power, external monitor or mouse/keyboard/iphone connected.


And it's at random times too. And it's always exactly 5 seconds, because when it freezes I look up to the seconds in the menu bar at it'll be stuck on say :15, then when it unfreezes it goes to :20.

Nov 2, 2017 5:49 PM in response to sckeedoo

I'm having the same problem. I7 Macbook Pro 2017, 512GB SSD. SSD shows that it's in perfect health in DriveDx.


I do use Parallels Desktop a lot, and there are lots of graphical glitches switching desktops. It's a known issue per Parallels, but I suspect it contributes to the system freezes. The system will freeze regardless if I'm in the Windows VM or just browsing in safari though or reading email.


The system freeze starts by the system getting slower and the CPU fans ramping up. Shortly after a beachball shows up. It will stop spinning and then all I can do is reboot.


The High Sierra .1 update fixed the ultra-slow touch ID, but did not help the freezing issue.

Nov 6, 2017 3:26 PM in response to barubin88

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.


BugReporter http://bugreporter.apple.com

Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account

http://developer.apple.com/programs/register/


Mac OS X Feedback (no account needed)

http://www.apple.com/feedback/macosx.html


In the future, I would not advise updating to the macOS until it reaches .4 or better yet, wait until it has reached it's final version usually .5 or .6.

Nov 29, 2017 3:22 AM in response to Makariolo

I've contacted Apple per Feedback Assistent (available in the beta programm) and sent link to this forum. I hope Apple's developers will fix it with the next OS.


Unfortunately, the GeForce GT 750M in the Macbook Pro 15 late 2003 does not have new drivers from NVIDIA that we could download and install. This should come from Apple as I´ve found out from the support of NVIDIA today.

Nov 29, 2017 9:12 PM in response to dianeoforegon

Thank you Diane,


Yes, I'm a registered owner of CCC and I use it every day for backups, one bootable. I have a couple of SSD drives I already put the new APFS file system on so I think I will stick with High Sierra for now. It can only get better with everybody working on bugs.


The good news is that one member here put me on to a new 10.13.1 driver for my old NVIDIA GeForce GT 120 video card. That seemed to cure about 90% of the problems. I took the noisy dual fan 6870 Radeon card out for now as it locked up every few minutes.


Nivida is already working new drivers and I already received an update for the Nvida card a few hours ago. Also Apple just put up a security update today (17B1002) for 10.13.1.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

High Sierra macOS freezing and stops

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.