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High Sierra macOS freezing and stops

I upgrated to high Sierra and have a big problem since then. About 3-4 times a day in my worktime my MacBook Pro (i7, 256 SSD, 16 GB RAM), is lagging and freezing. I even can't move the mouse on the screen, only music is playing. I don't know what is the problem because i cant even make a report on that. This is a real problem, because I am working and this still happens. Maybe anyone have this problem too? What can I do, because untill upgrade everything worked perfectly fine.


Help please !!

Posted on Oct 5, 2017 2:15 AM

Reply
454 replies

Jul 15, 2018 7:43 AM in response to sckeedoo

same issue here. MacBook has delays on everything, sometimes freeze and I need force restart. I have MB PRO 2017 2.8ghz intel i7 16gb ram. My mac must go fast like a light speed. but it is not. I have latest update of high sierra. I didn't notice that problems two updates before. I have NOT any special software on the background. Even writing that topic, my writing is slow because MacBook is delaying. And I have everything turned off, every software.

check activity monitor you guys, maybe you can read something more in that

User uploaded fileUser uploaded fileUser uploaded file

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Nov 2, 2017 12:36 PM in response to noizicat

I highly suggest that all users reporting this freeze (especially with external monitors) use the bug reporter to send feedback. This will send Apple additional info from your Console.app that will help them fix this issue.


BugReporter http://bugreporter.apple.com

Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account

http://developer.apple.com/programs/register/


Mac OS X Feedback (no account needed)

http://www.apple.com/feedback/macosx.html

Nov 6, 2017 3:26 PM in response to barubin88

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.


BugReporter http://bugreporter.apple.com

Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account

http://developer.apple.com/programs/register/


Mac OS X Feedback (no account needed)

http://www.apple.com/feedback/macosx.html


In the future, I would not advise updating to the macOS until it reaches .4 or better yet, wait until it has reached it's final version usually .5 or .6.

Nov 22, 2017 2:28 PM in response to familyadams

What type of account(s)? (POP, IMAP, Exchange)

What Email Provider? Comcast, Earthlink, Cox, ATT, Yahoo, iCloud, Gmail, AOL, Hotmail (other)


If IMAP, I would remove the account in Mail, this will take you to System Preferences > Internet Accounts. Remove don't just uncheck.


Verify in Mail that the account was actually removed. Then add back one account at a time to make sure it's working properly. see this link for help on verifying: Re: Mail downloading constantly


For Safari, try this....

Quit Safari

In your User's Library, go to Safari folder. Rename SafariXXX

Open Safari. It will not have any bookmarks or history.

Does it crash in this clean state?

If yes, we can get your history and bookmarks out of the old SafariXXX folder.

Dec 9, 2017 11:00 AM in response to silver_mica

Downgrading is not a simple process and reverting depends on your backups. If you have a SSD drive and it was converted to APFS, the drive has to be erased and reformatted as HFS+. If you have a HHD (rotational) drive, the process is easier.


Revert to previous version:

The Recovery HD partition will re-install the most current version of OS X that is currently installed on the Mac, whereas Internet Recover will re-install the version of OS X that originally came with the Mac.


Newer Mac Models can go directly to Internet Recovery by using Command+Option+R or Shift-Option-Command-R boot shortcut.


https://support.apple.com/en-us/HT201314


macOS Sierra: Revert to a previous macOS version


https://support.apple.com/kb/PH25593


If your Mac is using OS X Lion v10.7.3 or later, you can also use this method to start up from your Time Machine backup disk. Startup Manager identifies your Time Machine backup as ”EFI Boot.”


Hold down the Option key immediately after turning on or restarting your Mac.

Release the Option key when you see the Startup Manager window.

Choose “EFI Boot” as the startup disk.


If you have a Time Machine backup see instructions here:


How to Downgrade macOS High Sierra


If you don't have a Time Machine backup see instructions here:


How to Re-Install OS X with Internet Recovery on a Mac

How to downgrade from macOS High Sierra back to macOS Sierra

https://www.imore.com/how-downgrade-macos

Dec 15, 2017 2:35 PM in response to Mac_slide

Try booting into safe boot mode. When you get to the login screen, restart normally.


Start up in safe mode


Follow these steps to start up into safe mode.


1. Start or restart your Mac.

2. Immediately after you hear the startup sound, press and hold the Shift key.

3. Release the Shift key when you see the Apple logo appear on the screen.

4. You can login to test or you can restart normally.


More info: https://support.apple.com/en-us/HT201262


You might also need to zap your Pram:

How to reset NVRAM on your Mac


1. Shut down your Mac.

2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.

3. Turn on the computer.

4. Press and hold the Command-Option-P-R keys before the gray screen appears.

5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.

6. Release the keys.


https://support.apple.com/en-us/HT204063

Jan 3, 2018 8:29 PM in response to michagoldfine

This is what worked in case you didn't see my comment to warp23's post:


User uploaded filewarp23Dec 30, 2017 12:02 PM in response to sckeedoo

User uploaded file Level 1 (4 points)

User uploaded file


Mac OS X

Dec 30, 2017 12:02 PM Re: High Sierra macOS freezing and stopsin response to sckeedoo

Just to confirm, my MacBook Pro 2014 with NVidia GPU problem is COMPLETELY FIXED. Haven't had a freeze in a few weeks now.

The NVidia Web driver did the trick. Thanks guys.

Jan 5, 2018 3:19 PM in response to silver_mica

Neither Mavericks nor Yosemite receive security updates. El Capitan and Sierra still receive security updaters. When the next version of macOS comes out in the fall. El Capitan will no longer receive security updaters. Apple only provides security updates for two version back from current version.


Best option is to revert to Sierra.


Revert your Mac to a previous macOS version - Apple Support


How to Downgrade from macOS High Sierra | Other World Computing Blog


How to revert back to Apple's HFS+ from APFS - TechRepublic


In the future, don't upgrade to a new macOS before letting it mature. Read about it. Follow discussions to see what problems other users are having and most important backup to both Time Machine and a clone backup.


Backup now, or forever hold your peace


Software used to Clone:


CarbonCopyCloner http://www.bombich.com/download.html (All options are available free for 30 days)


SuperDuper! http://www.shirt-pocket.com/ (Free forever to do an erase and install. Purchased version allows for smart updates and schedules)


You will need an external drive for your clone. You can put both Time Machine and clone on same drive, but it's best to put on separate drives. If the drive dies you have lost both types of backup.

Apr 1, 2018 2:59 PM in response to HDROADKINGN1

Have you updated to 10.13.4? The latest .4 release has fixed several issues like freezing for some users. If you have updated, we need to look for a possible issue with you installed apps and any external devices connected. Testing external devices is the easiest.


Remove all external devices and test. e.g. using an external monitor has caused problems for some users.

Are you using an Apple mouse or third party? Make sure any third party software including the firmware is fully updated.


Next, look at your login items and any process that is running in the background. Apple suggested for me to test for these apps I had installed: Default Folder X, LogiTech and TeamViewer. I found that DefaultFolderX was a problem but an update to DFX fixed the issue. LogiTech rarely tells me there is an update so I manually check on a regular basis that I am updated for my LogiTech mouse.


Download EtreCheck. Paste the results in a reply. This is similar to Apple's System Profiler but has more info that can diagnosis issues on your Mac.


http://www.etresoft.com/etrecheck


More Info on Etrecheck

https://discussions.apple.com/docs/DOC-11591

Oct 25, 2017 1:25 PM in response to node_pl

I did.


Tried a fresh install... complete wipe/format everything, but I did not do a restore from TimeMachine. I wanted to make sure that there was nothing old/cruddy brought over.


Didn't matter. I did the reformat a week and half ago, and it's crashed 8 times on me since then.


Even had it in for service to the apple store for a few days and they concluded that there was nothing wrong with it (hardware-wise). He did say that it *could* be a peripheral I have hooked up to it that I'm using (aka a 3rd party mouse like my Logitech), or some other app that I run that's just causing issues with 10.13. We talked it over and my options were basically:

  • Wait for an update from apple to fix... whatever it is that's causing the conflict (hopefully)
  • unplug one-by-one my devices each time it happens and use it without them until it (again, hopefully) doesn't happen again
  • look for and/or update any drivers that external devices may be using
  • or... wipe, and reinstall/downgrade to 10.12.


I've already lost waaay to much time with the reformat and setting everything back up "clean", so doing it again isn't in the cards.


..... yet.

Oct 27, 2017 8:44 AM in response to Rex Raymond

My MacBook specs below. As stated in my earlier entry, I am most convinced it's to do with external monitors. As of 5 minutes ago, I was running my laptop thru an LG 4k monitor (with lowered resolution - 1920x1080) and everything started to freeze. I IMMEDIATLEY unplugged the monitor and I am now typing on my laptop with no issues - no reboot. It stopped freezing up instantly.

It might also be just added resolution. I have my laptop resolution set at the 2nd to highest setting right now.

So I recommend:

1. If using an external monitor, use a lower resolution setting (I know it defeats the purpose of an external monitor, but there really isn't another option)

2. Lower your resolution on your laptop if you are NOT using an external monitor.

3. Turn off any unnecessary bells and whistles to the operating system (night shift, window animations, transparencies, etc.)


I hope they fix this issue before the next High Sierra update or else we are still months out from a fix!

MacBook Pro (Retina, 15-inch, Early 2013)

  • 2.7 GHz Intel Core i7
  • 16 GB 1600 MHz DDR3
  • NVIDIA GeForce GT 650M 1 GB
  • Intel HD Graphics 4000 1536 MB

Nov 11, 2017 2:25 PM in response to sckeedoo

I am also experiencing this problem (since upgrading to 10.13.1), it is a MAJOR productivity suck. I am unable to completely eliminate it, but here is a list of things that seem to make it much less terrible:


  1. Don't use Chrome or Safari or Opera, use Firefox (and a quantum/nightly build if you can).
  2. Keep video viewing to a minimum, this definitely seems related.


Using the two suggestions above has reduced my number of crashes/freezes/reboots from about 10 per day to about 1 or less.


Other items that MAY be related (but I can't yet say for sure) are using an external monitor and/or running in clamshell mode. Following the suggestions elsewhere in this thread to turn off automatic graphics switching has had exactly zero effect on the problem for me (I am running a 16GB RAM late 2013 Macbook Pro Retina with 1TB SSD btw). Hope this info helps someone else and that apple pays some attention to this thread and the bug reporter, this is a VERY serious issue.

High Sierra macOS freezing and stops

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