High Sierra macOS freezing and stops

I upgrated to high Sierra and have a big problem since then. About 3-4 times a day in my worktime my MacBook Pro (i7, 256 SSD, 16 GB RAM), is lagging and freezing. I even can't move the mouse on the screen, only music is playing. I don't know what is the problem because i cant even make a report on that. This is a real problem, because I am working and this still happens. Maybe anyone have this problem too? What can I do, because untill upgrade everything worked perfectly fine.


Help please !!

Posted on Oct 5, 2017 2:15 AM

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Posted on Oct 29, 2017 2:40 PM

I posted earlier, for reference i have a MacBook late 2013 retina 13 inch, only intel iris no nvidia. As stated previously this issue was around during the beta.With High sierra I had tried everything including clean installs via usb installer. Whenever I went back to sierra all was well again.


Today, after a time machine backup I formatted the drive back to hfs and did a internet recovery back to the stock os (mavericks) i then did a full download of high sierra and did an upgrade but used a terminal command to bypass the conversion to the apfs file system. I have been running now for approx 14hours and have not had any crashes. before i was having a crash probably every hour so this is a massive improvement 🙂


I am obviously missing out of the performance increases from using apfs (which I have never noticed) but at least i now appear to have a stable system and photos is working as intended with my iOS 11 devices

454 replies

Oct 20, 2017 12:01 PM in response to NSUser

I've had the same issues. The only quick work-around I've discovered is to trigger the Force-Quit window using your keyboard (option-command-esc) which seems to immediately unfreeze the apps. There's no need to actually force quit any of your open apps - the mere act of triggering the Force-Quit window to open seems to do the trick. When you do it dozens of times through the day, it becomes very tedious, but at least it's not as drastic as hard re-boots, etc. Have to hope/believe there's a fix in the works.

Oct 25, 2017 1:29 PM in response to node_pl

Don’t clean install. I did it on my MacBook Pro and it didn’t work. It was ok for maybe a day. But since then, freezing multiple times a day. Definitely a peripheral thing. If I see things starting to freeze or stutter, I unplug my monitor and all is well. We just have to wait for more of us to have this issue in order to get any attention from Apple.

Nov 2, 2017 8:53 AM in response to smfunder

Ok so I did the update yesterday to 10.13.1. Everything has been working pretty well but it was just my MBP 15" running by itself and nothing connected. I moved to my office just now where I have 2 external monitors. One is an HDMI monitor and the other is a DVI connected to a Thunderbolt-to-DVI adapter. I plugged in both monitors and the computer locked up on me. I couldn't do anything and my CPU fans were blazing away. So I unplugged the Thunderbolt connection and all of a sudden my system started working perfectly. Hope they fix that soon. I need my command center back!

Nov 2, 2017 9:39 AM in response to sckeedoo

The 'High Sierra Freeze' issue appears 2-3 times daily for me on my 15" MacBook Pro 11,3. I am connected to two 27" external monitors via Thunderbolt. A coworker experiences the same issue while her 13" MacBook is connected to an external monitor. The freeze doesn't seem to be App specific and is a real productivity killer!


TEMPORARY FIX:

During the freeze, I disconnect the Thunderbolt cables and open the MacBook. The resulting graphics screen refresh seems to cure it and I reattach the monitors. The fix only lasts for a while, then I have to repeat the process. Graphics/graphics card issue? Time will tell.

Nov 22, 2017 2:28 PM in response to familyadams

What type of account(s)? (POP, IMAP, Exchange)

What Email Provider? Comcast, Earthlink, Cox, ATT, Yahoo, iCloud, Gmail, AOL, Hotmail (other)


If IMAP, I would remove the account in Mail, this will take you to System Preferences > Internet Accounts. Remove don't just uncheck.


Verify in Mail that the account was actually removed. Then add back one account at a time to make sure it's working properly. see this link for help on verifying: Re: Mail downloading constantly


For Safari, try this....

Quit Safari

In your User's Library, go to Safari folder. Rename SafariXXX

Open Safari. It will not have any bookmarks or history.

Does it crash in this clean state?

If yes, we can get your history and bookmarks out of the old SafariXXX folder.

Dec 8, 2017 7:19 AM in response to Rex Raymond

"> hard freezes with no recovery, sometimes the sound on a video or from iTunes would continue playing in the background. These symptoms seem to happen only on iMacs and MacBook Pros, across multiple configurations and year models, including all video cards, SSD/HDs and RAM configs, and in all Web browsers.<"


Many of us are also experiencing these exact symptoms on our Mac Pros so I have to believe it's wide spread. The freezes range from 10 seconds to 50 or 60 seconds although audio goes on as normal. A change in video card drivers helped but not completely. I have 32 GB of memory and a combination of SSD's and HD's with the 13.1 APFS file system on the SSD.


IMO Apple Mail bugs are causing a big part of this problem. When I leave it turned off and viewing mail in ICloud using Safari the freezes are few and far between. This morning I've had zero freezes with Apple Mail shut off..


I also use Parallels with Windows 10 and 13.1 and it seems to be working quite nicely although I've lost my audio from Parallels so I will troubleshoot that this weekend.

Dec 9, 2017 11:06 AM in response to sckeedoo

Hi everbody,


after downgrading my MacBook Air to Sierra, alls problems have disepeared !!! I juste have some troubles to get my iMessages back but everything seems to be all right.


I'm very disappointed with this issue. It take so many times to downgrade... And I think to people who has not enough times or knowledges to do this. And when I call AppleCare Support, they try to tell me that it wasn't a software problem but an hardware problem ! I'll call them back next week !!!


Good luck to everybody !

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High Sierra macOS freezing and stops

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