iPhone 6 keeps restarting after new iOS 11 update

I am currently abroad on the other side of the world and i've recently updated my iPhone 6 iOS to the newest 11 and after I charged my phone to 100% in this location, my phone keeps restarting. This is the second time this has happened. The first time after I charged it to 100%, I unplugged and the problem began. I plugged it back in and it said 1% while charging but when unplugged showed its true battery percentage. I was able to run it down to 10% where it went to Low Battery Mode and it all seemed to go back to normal.


A few days later (today) I charged it to 100% again thinking this time it will be ok, but after an all day tour (pictures and uploading included) it was still 100% at the end of the day which I found odd. I shut down my phone (mistake) the normal way by holding the power button, and after I turned it back on, it immediately said 1% and the restarting began. Even when I charge my phone now it says 1% and after unplugging still says 1% whereas before it showed its true percentage. I don't think I'm able to run it down to Low Battery Mode like last time. I'm at a loss and the nearest apple store is 2 hrs away. What are my options?

Posted on Oct 5, 2017 7:13 AM

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73 replies

Dec 2, 2017 5:42 AM in response to Jackie12121

Jackie, thank you very much. It actually did something by itself and allowed it to finish the update. This "patient" has been stable for a while now. LOL I pray it stays that way because today is shopping and errands day, so being out there without a phone is quite an inconvenience. I am an older person not as tech oriented, so I am so happy (for now) that it fixed itself. Thank you for the prompt response. Have a great day!

Dec 3, 2017 12:38 AM in response to Jackie12121

Not in my case, the only stable version is iOS 10.x. iOS 11.x has killed the phone. I have all notifications turned off, time rolled back, network data off, everything switched off basically. There are many potential fixes, but the one thing that stands true is that the iPhone 6 was not an ideal candidate for iOS 11.


With that said ... I see no representative of Apple making apologies or offering anything to those who now own a brick.

Dec 3, 2017 12:48 AM in response to dybmowst

For some reason I can't mark "Helpful" on comment above, I have the same problem and my phone is only usable if plugged in at this point. iOS 6 should not have been upgradeable to 11. Apple needs to allow a downgrade for this phone rather than forcing people to buy a new device. If a fix is not presented in the next couple of weeks, I'm going to Android (that will happen regardless after this mess but I prefer not to spend money I don't have to replace what was before a perfectly good device).

Dec 3, 2017 1:26 AM in response to dybmowst

Ah well at least you looked at your Clock app to ascertain this wasn’t the problem.

I’m assuming it was a pain to update to the most recent ios11.2 yesterday to see if it fixed it then update all your apps only to have to reinstall from your earlier iOS back up.

I got told about an app called BSSM it tells you cool info about your phone chip etc Actually probably from this thread.

Good luck with your issue hope the phone shop can sort it out.

Dec 3, 2017 2:08 AM in response to Jackie12121

Thanks. If I I stall as a new phone I can just about get to the end before it restarts .... there is no way on earth I can get to the end of an icloud restore. Even so, whilst the new iOS loads there are 3 restarts. Now I have a clean 11.2 install which restarts every 2 minutes! Sadly, the only answer hear is to allow iPhone 6 users to downgrade to iOS 10.x

I can see a lot more of this coming to the fore before much longer!

Dec 3, 2017 3:24 AM in response to dybmowst

I've just installed 11.2 a few hours ago and I'm testing. I'm having better luck than dybmowst but it did restart twice when it hit about 65%. I was being super intensive with it (I was listening to downloaded music with headphones and it was in my pocket, screen dark and most notifications off) ; ) The camera was snappier so it seems to be quicker, but I have to test it at battery level below 60% to really see, that is when it usually goes into the restart loop.

Dec 4, 2017 12:17 PM in response to levinac

I upgraded my iPhone 6s plus to IOS 11.1.2 yesterday evening and my phone has been restarting randomly all day at intervals of about 2 minutes! I have done hard reset. I have disabled third party notifications under settings but all these dod not fix the problem. I cannot type a complete sentence on the iPhone and making or receiving calls is with many disruptions. I bought this phone (new) in September 2016 from Apple store and it has been working fine before the IOS update. I will appreciate any suggestion to fix this problem.

Dec 5, 2017 10:57 AM in response to jeromepr

I am pleased that it works for you, sadly many of us are still suffering restarts even after a clean 11.2 install.

I wonder about having replacement parts in iPhones causing problems with iOS 11.x?

If the other chaps are following this, how many suffering continual reboots have one or more of the following ...

Aftermarket screen, aftermarket battery ... or a faulty home button through using a replacement part.


There has to be a commonality somewhere!

Jan 13, 2018 12:49 AM in response to levinac

Hey Levinac,


I hope you managed to get your iPhone working again.

I have been sitting on the side-lines for a month, waiting for Apple to contact me ... Which they did, and then collected a couple of hundred MB's of log files from my iPhone. But, as an update for the many who followed this conversation, I will just say that Apple disappeared into the ether and have never contacted me again. I emailed the support person for an update, but got fobbed off with "I am typically not informed of any updates once the diagnostics are submitted. If at any time you would like to see what service options are available for your device, you can call 1-800MyApple for this information."

This doesn't go anywhere in as far as delivering satisfactory customer service, and certainly has not brought my iPhone back to life! All of the tricks, tips & hints found in this conversation have not worked, and whilst Apple showed a spark of interest, it has dwindled to nothing.
I am glad I have my trusty Android at my side .... not a glimmer of trouble!

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iPhone 6 keeps restarting after new iOS 11 update

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