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Level 1

42 points

iPhone 6 keeps restarting after new iOS 11 update

I am currently abroad on the other side of the world and i've recently updated my iPhone 6 iOS to the newest 11 and after I charged my phone to 100% in this location, my phone keeps restarting. This is the second time this has happened. The first time after I charged it to 100%, I unplugged and the problem began. I plugged it back in and it said 1% while charging but when unplugged showed its true battery percentage. I was able to run it down to 10% where it went to Low Battery Mode and it all seemed to go back to normal.

A few days later (today) I charged it to 100% again thinking this time it will be ok, but after an all day tour (pictures and uploading included) it was still 100% at the end of the day which I found odd. I shut down my phone (mistake) the normal way by holding the power button, and after I turned it back on, it immediately said 1% and the restarting began. Even when I charge my phone now it says 1% and after unplugging still says 1% whereas before it showed its true percentage. I don't think I'm able to run it down to Low Battery Mode like last time. I'm at a loss and the nearest apple store is 2 hrs away. What are my options?

Posted on Oct 5, 2017 7:13 AM

Top-ranking reply

dybmowst

Level 1

9 points

Posted on Oct 27, 2017 3:43 PM

It seems to me that there is little point in trying to bring this to the attention of Apple. I have had this problem before, I fixed it by downgrading to 10.3.3 with an ipsw file. Now I upgraded back to ios 11.0.3 some time later (expecting some fixes to have been made) and the iphone is now restarting again every 2 minutes. Because my iPhone is old and out of warranty, and has a replacement screen on it, Apple refuse to believe that their ios upgrade is faulty .. or the cause on an iPhone which keeps randomly rebooting. Even during the setup process this keeps happening.

I spent 2 hours on the phone to Apple tech support as a result of the problems .... They will take you through all the usual resetting the software and everything else they can read off the crib-card. But actually, and despite any kind of reset or reload of the ios the handset keeps rebooting every 2 minutes. IT DIDN'T MISS A HEART-BEAT WHEN RUNNING IOS 10.3.3!!!!

As I sit here typing this my iPhone has rebooted several times ... and I haven't even touched it! Apple are quite literally washing their hands of this problem, and anyone who has had an iPhone working well previously, and now finds themselves with a paperweight, have no recourse of action. They say drop it into a service centre, get charged £200 to fix it and you can have it back working .... Apple bust it with a bad ios upgrade, and want to charge you nearly as much as a new phone to fix a problem which they caused in the first place!!!

As you can see, I am very angry about this and I think that I will now be going back to Android as they are by far more reliable.

P.S. I am a pofessional in the digital telecoms world ... this is not my first rodeo with digital communications technology!!!

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73 replies

Dec 5, 2017 9:55 PM in response to levinac

To levinac and those who have a restarting problem

It has been two months since you post this for help.

However.

Now, in December. The restarting glitch still happen.

According to the report: “Phones across the world running iOS 11 encountered a glitch that triggered at 12:15 a.m. local time. A bug in the iOS 11.1.2 meant that phones using third party apps to send recurring notifications, like reminders from work out apps or medical apps, would reboot over and over…”

All the signs suggest that the causes of the restarting iPhone are due to iOS software bug rather than a hardware breakdown.

People turn to some skills from the social networking.

Some One from Twitter turned LTE off for a few hours, then turned it back on, and the iPhone restarting stopped.

Another Tumblr user’s new iPhone was restarting itself randomly, and she noticed that immediately following the reboot, her iPhone opened the Instagram app. After uninstalling Instagram, the restarting problem disappeared. After several days of no restarts, she reinstalled Instagram with no further issues.

But not all you are that lucky.

If you want to fix this glitch once for all, here some practical solution for you.>>>>>>

Dec 6, 2017 7:41 PM in response to Jackie12121

My wife had the same problem with her Iphone 6plus until I manually changed the date, this kept her phone from constantly restarting, and allowed me to download and install the update! Thank you! This saved me from buying a new Iphone X 🙂😁😁.

Dec 10, 2017 8:46 AM in response to levinac

I faced same problem my cellphone started restart after every 3,4 minutes. I read out here commented by some one that change your cell date to November I did same Nd it worked then I updated my phone to iOS 11.2 nd changed date to current date Nd time now my phone is working good...

Please Apple never do this type of bug fixes which create problems for users.

Dec 18, 2017 11:40 AM in response to levinac

I have been experiencing this on a 5s since the first iOS 11 betas and filed *a lot* of crash reports. Total silence from Apple. I switched to the SE and that phone does not have these problems.

But my girlfriend now has the same issue on her 6 (she was not on beta - iOS 10 runs fine). It reboots randomly. And a lot, but it appears to come in waves. I suspect it has something to do with connection problems, either WiFi or carrier network switching... I also mentioned this during the beta.

I hope someone wakes up @HQ.

dybmowst

Level 1

9 points

Jan 13, 2018 12:49 AM in response to levinac

Hey Levinac,

I hope you managed to get your iPhone working again.

I have been sitting on the side-lines for a month, waiting for Apple to contact me ... Which they did, and then collected a couple of hundred MB's of log files from my iPhone. But, as an update for the many who followed this conversation, I will just say that Apple disappeared into the ether and have never contacted me again. I emailed the support person for an update, but got fobbed off with "I am typically not informed of any updates once the diagnostics are submitted. If at any time you would like to see what service options are available for your device, you can call 1-800MyApple for this information."

This doesn't go anywhere in as far as delivering satisfactory customer service, and certainly has not brought my iPhone back to life! All of the tricks, tips & hints found in this conversation have not worked, and whilst Apple showed a spark of interest, it has dwindled to nothing.
I am glad I have my trusty Android at my side .... not a glimmer of trouble!

Key2601

Level 1

9 points

Dec 1, 2017 5:01 PM in response to levinac

I have the same problem too. My iphone keep restarting every 5 minutes after i installed IOS 11.1.2.

Please help me to fix this 😢

blgan

Level 1

18 points

Dec 1, 2017 5:53 PM in response to Key2601

I think downgrading to 11.1.1 is the only way, but with my iPhone keep restarting, I am not sure if the whole downgrading progress can be completed

blgan

Level 1

18 points

Dec 1, 2017 9:38 PM in response to greg@citynet

Found a temp solution from FB, roll back system time before Dec 2017, should be fine for a while until official solution from Apple.

askbarnabas

Level 10

103,871 points

Oct 5, 2017 6:24 PM in response to levinac

You can do a hard restart, you can also do a backup to your iTunes computer and then do a factory reset.

askbarnabas

Level 10

103,871 points

Nov 3, 2017 5:42 PM in response to afordwalton

Start a new thread for your answer so that the people following this do not get confused about the different answers.

Nov 22, 2017 2:43 AM in response to askbarnabas

I have the same problem, phone is unusable. Apple keeps censoring my post.

blgan

Level 1

18 points

Dec 1, 2017 5:51 PM in response to Key2601

I have this issue as well!

Dec 1, 2017 6:56 PM in response to blgan

Mine too now after the update last night to 11.1.2.. Thanks everyone for feedback.. Hopefully Apple might take notice.. But I doubt it as our phones are old...

Dec 1, 2017 6:58 PM in response to levinac

Mine too now after the update last night to 11.1.2.. Thanks everyone for feedback.. Hopefully Apple might take notice.. But I doubt it as our phones are old...

GT TAN

Level 1

4 points

Dec 1, 2017 7:59 PM in response to Key2601

I am facing this issues as well, is there a fix for this?

iPhone 6 keeps restarting after new iOS 11 update