iPhone 6 keeps restarting after new iOS 11 update

I am currently abroad on the other side of the world and i've recently updated my iPhone 6 iOS to the newest 11 and after I charged my phone to 100% in this location, my phone keeps restarting. This is the second time this has happened. The first time after I charged it to 100%, I unplugged and the problem began. I plugged it back in and it said 1% while charging but when unplugged showed its true battery percentage. I was able to run it down to 10% where it went to Low Battery Mode and it all seemed to go back to normal.


A few days later (today) I charged it to 100% again thinking this time it will be ok, but after an all day tour (pictures and uploading included) it was still 100% at the end of the day which I found odd. I shut down my phone (mistake) the normal way by holding the power button, and after I turned it back on, it immediately said 1% and the restarting began. Even when I charge my phone now it says 1% and after unplugging still says 1% whereas before it showed its true percentage. I don't think I'm able to run it down to Low Battery Mode like last time. I'm at a loss and the nearest apple store is 2 hrs away. What are my options?

Posted on Oct 5, 2017 7:13 AM

Reply
73 replies

Dec 5, 2017 9:55 PM in response to levinac

To levinac and those who have a restarting problem


It has been two months since you post this for help.


However.


Now, in December. The restarting glitch still happen.


According to the report: “Phones across the world running iOS 11 encountered a glitch that triggered at 12:15 a.m. local time. A bug in the iOS 11.1.2 meant that phones using third party apps to send recurring notifications, like reminders from work out apps or medical apps, would reboot over and over…


All the signs suggest that the causes of the restarting iPhone are due to iOS software bug rather than a hardware breakdown.


People turn to some skills from the social networking.

Some One from Twitter turned LTE off for a few hours, then turned it back on, and the iPhone restarting stopped.


Another Tumblr user’s new iPhone was restarting itself randomly, and she noticed that immediately following the reboot, her iPhone opened the Instagram app. After uninstalling Instagram, the restarting problem disappeared. After several days of no restarts, she reinstalled Instagram with no further issues.


But not all you are that lucky.


If you want to fix this glitch once for all, here some practical solution for you.>>>>>>

Dec 2, 2017 3:11 AM in response to kohlrabi56

Apple date bug. Perhaps some of you are affected by the dec2nd date bug. Where your phone locks after a few seconds. You can check this by going straight to the clock and if its all greyed out or black then you need to Update to ios11.2. If it happened overnight dec1-2.


Others. Manually change date to dec1st.


Another fix go to General settings display and brightness and switch autolock to 5 mins. (This wont work if its the clock issue)

Dec 5, 2017 4:41 AM in response to levinac

Hello All,


I had a similar issue this morning where my Iphone 6 plus was restarting every 2 minutes and also whenever I open an app (any app) it was crashing. Then I upgraded to iOS 11.2 after seeing it has some bugs fixed and improvements. Even during the download and preparing for update the iphone restarted few times. I continued with the upgrade to 11.2 and after that its been 4 hours now and the iphone didn't restart.


Hope this helps.

Nov 3, 2017 5:06 PM in response to levinac

I am having the same issue with my iPhone 6. The minute the IOS 11 update was installed, the phone randomly began restarting, texts do not come through, calls consistently drop etc. I have attempted Hard Reset, Reset All Settings, Erase All Content and Settings all to no avail. I contacted my carrier (Verizon) without help. This is definitely a software issue.


This is my husbands phone. My iPhone 5S has never given me a problem. I upgraded today to the X, but had my 5S for over 4 years....never a glitch. If anyone has an answer, I have two ears willing to listen.

Dec 18, 2017 11:40 AM in response to levinac

I have been experiencing this on a 5s since the first iOS 11 betas and filed *a lot* of crash reports. Total silence from Apple. I switched to the SE and that phone does not have these problems.


But my girlfriend now has the same issue on her 6 (she was not on beta - iOS 10 runs fine). It reboots randomly. And a lot, but it appears to come in waves. I suspect it has something to do with connection problems, either WiFi or carrier network switching... I also mentioned this during the beta.


I hope someone wakes up @HQ.

Dec 2, 2017 2:49 AM in response to ThmsMn

Apple haven't done a thing to remedy my problem, they're just not interested in anything but selling new units. If its out of warranty then you may as well park it in a drawer and go buy an android based phone .... that's exactly what I did and I'm happy that I now have a reliable phone.


Sorry to hear about your phone though, its a real pain in the backside!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6 keeps restarting after new iOS 11 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.