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iPhone 6 keeps restarting after new iOS 11 update

I am currently abroad on the other side of the world and i've recently updated my iPhone 6 iOS to the newest 11 and after I charged my phone to 100% in this location, my phone keeps restarting. This is the second time this has happened. The first time after I charged it to 100%, I unplugged and the problem began. I plugged it back in and it said 1% while charging but when unplugged showed its true battery percentage. I was able to run it down to 10% where it went to Low Battery Mode and it all seemed to go back to normal.


A few days later (today) I charged it to 100% again thinking this time it will be ok, but after an all day tour (pictures and uploading included) it was still 100% at the end of the day which I found odd. I shut down my phone (mistake) the normal way by holding the power button, and after I turned it back on, it immediately said 1% and the restarting began. Even when I charge my phone now it says 1% and after unplugging still says 1% whereas before it showed its true percentage. I don't think I'm able to run it down to Low Battery Mode like last time. I'm at a loss and the nearest apple store is 2 hrs away. What are my options?

Posted on Oct 5, 2017 7:13 AM

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Question marked as Top-ranking reply

Posted on Oct 27, 2017 3:43 PM

It seems to me that there is little point in trying to bring this to the attention of Apple. I have had this problem before, I fixed it by downgrading to 10.3.3 with an ipsw file. Now I upgraded back to ios 11.0.3 some time later (expecting some fixes to have been made) and the iphone is now restarting again every 2 minutes. Because my iPhone is old and out of warranty, and has a replacement screen on it, Apple refuse to believe that their ios upgrade is faulty .. or the cause on an iPhone which keeps randomly rebooting. Even during the setup process this keeps happening.

I spent 2 hours on the phone to Apple tech support as a result of the problems .... They will take you through all the usual resetting the software and everything else they can read off the crib-card. But actually, and despite any kind of reset or reload of the ios the handset keeps rebooting every 2 minutes. IT DIDN'T MISS A HEART-BEAT WHEN RUNNING IOS 10.3.3!!!!

As I sit here typing this my iPhone has rebooted several times ... and I haven't even touched it! Apple are quite literally washing their hands of this problem, and anyone who has had an iPhone working well previously, and now finds themselves with a paperweight, have no recourse of action. They say drop it into a service centre, get charged £200 to fix it and you can have it back working .... Apple bust it with a bad ios upgrade, and want to charge you nearly as much as a new phone to fix a problem which they caused in the first place!!!


As you can see, I am very angry about this and I think that I will now be going back to Android as they are by far more reliable.


P.S. I am a pofessional in the digital telecoms world ... this is not my first rodeo with digital communications technology!!!

73 replies

Dec 3, 2017 12:38 AM in response to Jackie12121

Not in my case, the only stable version is iOS 10.x. iOS 11.x has killed the phone. I have all notifications turned off, time rolled back, network data off, everything switched off basically. There are many potential fixes, but the one thing that stands true is that the iPhone 6 was not an ideal candidate for iOS 11.


With that said ... I see no representative of Apple making apologies or offering anything to those who now own a brick.

Dec 3, 2017 12:48 AM in response to dybmowst

For some reason I can't mark "Helpful" on comment above, I have the same problem and my phone is only usable if plugged in at this point. iOS 6 should not have been upgradeable to 11. Apple needs to allow a downgrade for this phone rather than forcing people to buy a new device. If a fix is not presented in the next couple of weeks, I'm going to Android (that will happen regardless after this mess but I prefer not to spend money I don't have to replace what was before a perfectly good device).

Dec 3, 2017 1:04 AM in response to corbeyluv

Hi if you have the date bug then the clock app is greyed out when you open it. So I strongly suggest updating to iOS 11.2 no need for a new phone !

Go to settings display and brightness and change the lock screen to a more suitable time.

If you didn’t upgrade to ios 11.2 I suggest you do because it fixed the problem for me and I was on 11.1 before. I’m just a human with an iPhone.

Hopefully it works.

Dec 3, 2017 1:26 AM in response to dybmowst

Ah well at least you looked at your Clock app to ascertain this wasn’t the problem.

I’m assuming it was a pain to update to the most recent ios11.2 yesterday to see if it fixed it then update all your apps only to have to reinstall from your earlier iOS back up.

I got told about an app called BSSM it tells you cool info about your phone chip etc Actually probably from this thread.

Good luck with your issue hope the phone shop can sort it out.

Dec 3, 2017 2:08 AM in response to Jackie12121

Thanks. If I I stall as a new phone I can just about get to the end before it restarts .... there is no way on earth I can get to the end of an icloud restore. Even so, whilst the new iOS loads there are 3 restarts. Now I have a clean 11.2 install which restarts every 2 minutes! Sadly, the only answer hear is to allow iPhone 6 users to downgrade to iOS 10.x

I can see a lot more of this coming to the fore before much longer!

Dec 3, 2017 3:24 AM in response to dybmowst

I've just installed 11.2 a few hours ago and I'm testing. I'm having better luck than dybmowst but it did restart twice when it hit about 65%. I was being super intensive with it (I was listening to downloaded music with headphones and it was in my pocket, screen dark and most notifications off) ; ) The camera was snappier so it seems to be quicker, but I have to test it at battery level below 60% to really see, that is when it usually goes into the restart loop.

Dec 3, 2017 10:00 PM in response to levinac

After further testing with 11.2, I can confirm that it does NOT fix the issue many of us have had for the infinite-restart (unrelated to date issue). When it works it does seem to be slightly quicker, but then goes into the restart cycle and becomes a brick.


For me, it will NOT restart if plugged in. For others with this issue, same for you?

Dec 4, 2017 12:17 PM in response to levinac

I upgraded my iPhone 6s plus to IOS 11.1.2 yesterday evening and my phone has been restarting randomly all day at intervals of about 2 minutes! I have done hard reset. I have disabled third party notifications under settings but all these dod not fix the problem. I cannot type a complete sentence on the iPhone and making or receiving calls is with many disruptions. I bought this phone (new) in September 2016 from Apple store and it has been working fine before the IOS update. I will appreciate any suggestion to fix this problem.

Dec 5, 2017 4:41 AM in response to levinac

Hello All,


I had a similar issue this morning where my Iphone 6 plus was restarting every 2 minutes and also whenever I open an app (any app) it was crashing. Then I upgraded to iOS 11.2 after seeing it has some bugs fixed and improvements. Even during the download and preparing for update the iphone restarted few times. I continued with the upgrade to 11.2 and after that its been 4 hours now and the iphone didn't restart.


Hope this helps.

Dec 5, 2017 10:57 AM in response to jeromepr

I am pleased that it works for you, sadly many of us are still suffering restarts even after a clean 11.2 install.

I wonder about having replacement parts in iPhones causing problems with iOS 11.x?

If the other chaps are following this, how many suffering continual reboots have one or more of the following ...

Aftermarket screen, aftermarket battery ... or a faulty home button through using a replacement part.


There has to be a commonality somewhere!

iPhone 6 keeps restarting after new iOS 11 update

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