You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problems adding a new contact since upgrading to high Sierra?

Now when I go to add a new contact in the "contact" app on my Mac (High Sierra os), while I am typing in the information it will all of a sudden refresh with the contact information that is next in line. Very odd. I use gmail to store my contacts (via the Apple Contacts App). Has anyone else seen this issue? Any resolution? Or a software bug?

MacBook Pro (15-inch Early 2011), macOS Sierra (10.12)

Posted on Oct 6, 2017 11:23 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2017 7:45 PM

Reinstalled macOS from the recovery screen. Same issue with the contacts. Since the issue wasn't there with Sierra and is only there now with High Sierra, I have to think it is something in High Sierra, but I am surprised a ton of folks aren't complaining about it.


Any other ideas? Apple was terrible on the case and I never got a call back. I guess I can try them again.

206 replies

Dec 4, 2017 8:30 AM in response to nonfoods

Hey, looks like this and other issues you may face on your machine do not bother you as much as they do me. I'm just reporting in that I also suffer from the issue, along with the thoughts I deem relevant in the way of helping people avoid frustration in the future. Also, quite frankly, there is NOTHING ELSE TO REPORT.


- There is a bug.

- It is not caused by the user.

- There is nothing that can be done about it but wait for an update.


Some people have followed advisement to reformat their machines in order to fix this, to no avail. I find that an absurd prospect; so much downtime!

Dec 4, 2017 10:23 AM in response to amg1957

This might just be a "me, too! HELP" post, but we have three newish Macs running High Sierra and syncing with Gmail; all three have the issue discussed here. We have tried all of the suggested solutions. (except for reinstalling MacOS as that seems ridiculous in the face of three machines) The only way to get a new contact onto the Mac is, as someone suggested, to create it elsewhere (online, iPhone, iPad) and allow it to sync.

Dec 4, 2017 10:32 AM in response to jekdahl

Jekdahl
Don’t bother doing the clean install. To trouble shoot this originally Apple had me do a separate instance of MacOS on my hard drive as well reinstall MacOS and the problem still persisted. It was after all that trouble shooting that they sent it to the “Apple Engineers”. And it has been with them for over a month with no answer. With so many folks having the issue since High Sierra, I am assuming it is a bug introduced with High Sierra that they are hopefully working on.

Dec 4, 2017 11:23 AM in response to jekdahl

The problem has been plagued me in all versions of OS I have used,

perhaps because I have thousands of Contacts. A contact manager

is something EVERY Computer should have by default, like a spreadsheet or

a word processor - a REQUIRED FUNCTIONING item.


Also, for what it's worth, the best solution to get anything to run with their iCloud that they proudly ask for 99cents a month over a minuscule free allotment - has been for me, to SLOWLY turn ALL of them OFF including iPhones if required - and back on, with some cases requiring a reboot if that didn't work. Sometimes a reindex.

Dec 4, 2017 11:33 AM in response to rfennimore

Yes, but like I said I have so many, I rarely do it... I just rather DOWNLOAD & EDIT in google, and use that download as my new contacts... Both suck, no one has a nice working contacts manager but that's working for me... I have emailed myself a copy for backup and delete old ones as they come along leaving about 8 in the waits just in case theres an issue.


Yes, it will, BUT IT is S_L_O_W as watching grass grow for all my contacts.

I have seen it very quick when I have had to build my contacts lists up by hand because of a bad OS update that corrupted below the system level files... now I have a backup of the last GOOD working copy of my drive... and if I'm starting to get problems once and awhile - I do the off then reboot then back on jaz with iCloud and google if required. It works better going from Google to my phone - loads in a very short time, quicker than the laptop.


Also, I was having a lot of troubles long time ago when they first came out with PINNED Tabs - I unpinned them and it works better since then... now I'm very careful what I pin.

Dec 4, 2017 12:27 PM in response to Gert-Jan Lind

That's FINE

But for me and my personal experience for years now - the iCLOUD messes so many things up.


AND there has ALWAYS been a finger pointing between Apple and Google about it.


I've tried for many solid days to get mine working, and have had 'help' from them as well. Their systems don't play well together. I usually use Ghost or FireFox for my web browser to google when doing updates because I have less problems with them.


There was one service and they charged money - too much for me - I got to try their software as a demo for like 10 days - it worked flawless... I'll try to look through time machine for it but I seriously think I deleted it too long ago.

Dec 5, 2017 6:45 PM in response to amg1957

I have the same issue. I now just go to gmail contacts on my desktop and add new contacts. They sync with the mac ios just fine. Whenever tech support tells me to reinstall my entire operating system without any logical explanation of the issue, completely disregarding my valuable time, I go in the opposite direction. How many times have you been told to wipe your Mac, iPad or iPhone with no affect? I never do it anymore, it is the first sign of a low level tech that is throwing it at the wall hoping it sticks. This is a clear bug and Apple needs to address it. Along the way, they could recognize that folks will continue to use gmail and work with a practical seamless interface for all google products. This is a classic example....because their product has bugs, I am now using gmail contacts rather than the native mac contacts. So by denying the problem (or failing to acknowledge it) they have driven an all apple user to abandon a native app for the competition that actually works. This is called a self fulfilling prophecy of failure. I have started using Inbox on my iPhone as well, more than the native email app, as it is actually searchable for archived gmail emails, is faster and more practical. The only issues with Google apps on the iPhone is Googles unwillingness to access scaleable fonts. Not an issue for the 20something developer, but for middle-aged reading glasses folks a huge issue. Laugh now...you'll be there one day. Good luck to all.

Dec 11, 2017 7:11 PM in response to howardfromnewport

Same here. I just disconnected my Gmail address from Internet Accounts > (gmail address) > Contacts.


For me, that's no problem because I never use that gmail account. I don't even know how it got in there in the first place. But many people do use it, so this bug is pretty shocking in terms of something that should never have gotten through QA, and Apple's inability to fix it is a bit mind-boggling.

Dec 11, 2017 7:24 PM in response to Ed_Hawco

Just wipe your ios on all your devices, reinstall, take a several hours of your valuable time, sacrifice a goat and solve nothing.....yes "mind-boggling". While you are at it, can you solve the ios 11 bug for sharing photos, screenshots and other items where the iPhone now just freezes or acts as though you never hit the share....two goats perhaps?

Dec 12, 2017 7:35 AM in response to amg1957

Hi All,

I'm still having this issue but it doesn't have anything to do with gmail or google contacts b/c I only use apple contacts. When I start the contact I can add the name and once I hit the space bar or return the whole thing disappears as if I wasn't there. If I type in the name and hit DONE before anything else it seems to have added the contact and I can go back to it and add more and it doesn't seem to happen anymore. Sometimes when it disappears the contact is created, just closed and other times I can't find it anywhere. Hopefully I'm not created a bunch of junk contacts. I can't believe they aren't fixing this bug. It amazes me how little they enhance the calendar and contact apps.

Dec 15, 2017 11:59 AM in response to amg1957

I didn't upgrade to High Sierra until November. I had same problem yesterday when trying to add a new contact. No problems prior to upgrading to HS. I found a simple "work around" for what it is worth.

1. Click on + to add a new contact

2. Enter the EMAIL ADDRESS FIRST (and cell or phone info)

3. Then go up to add the name up top

4. Click done


I am not a tech person but I've been able to add 2 fake contacts to try it out plus 2 new contacts. It works. I just updated to 10.13.2 last night with high hopes, but alas, NOPE. The issue still is there. I will check this forum thread to see if there are any updates. I don't want to deal with Apple Support and am glad to keep this simple for now.

Problems adding a new contact since upgrading to high Sierra?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.