Problems adding a new contact since upgrading to high Sierra?

Now when I go to add a new contact in the "contact" app on my Mac (High Sierra os), while I am typing in the information it will all of a sudden refresh with the contact information that is next in line. Very odd. I use gmail to store my contacts (via the Apple Contacts App). Has anyone else seen this issue? Any resolution? Or a software bug?

MacBook Pro (15-inch Early 2011), macOS Sierra (10.12)

Posted on Oct 6, 2017 11:23 AM

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Posted on Mar 19, 2018 6:07 AM

I spoke with a senior advisor at Apple about this bug yesterday who told me that it's a known issue and they are working on a fix to be rolled out in a future update but who knows when that will be so here are a couple workarounds I came up with in the meantime:


Workaround #1 (use the Google web interface when adding new Contacts)


Workaround #2 (using the Contacts App):

  1. Start a new Contact but don’t enter anything besides the first name and then wait a few seconds until the undesirable buggy behavior happens (the card goes blank and a new “no name” card appears at the bottom of your list of Contacts).
  2. Locate the new “no name” contact and enter the info you started entering in step 1. Fill out the card entirely and it should stick and sync.

Hope this helps someone else for now…

206 replies

Dec 4, 2017 11:23 AM in response to jekdahl

The problem has been plagued me in all versions of OS I have used,

perhaps because I have thousands of Contacts. A contact manager

is something EVERY Computer should have by default, like a spreadsheet or

a word processor - a REQUIRED FUNCTIONING item.


Also, for what it's worth, the best solution to get anything to run with their iCloud that they proudly ask for 99cents a month over a minuscule free allotment - has been for me, to SLOWLY turn ALL of them OFF including iPhones if required - and back on, with some cases requiring a reboot if that didn't work. Sometimes a reindex.

Dec 12, 2017 7:35 AM in response to amg1957

Hi All,

I'm still having this issue but it doesn't have anything to do with gmail or google contacts b/c I only use apple contacts. When I start the contact I can add the name and once I hit the space bar or return the whole thing disappears as if I wasn't there. If I type in the name and hit DONE before anything else it seems to have added the contact and I can go back to it and add more and it doesn't seem to happen anymore. Sometimes when it disappears the contact is created, just closed and other times I can't find it anywhere. Hopefully I'm not created a bunch of junk contacts. I can't believe they aren't fixing this bug. It amazes me how little they enhance the calendar and contact apps.

Jan 7, 2018 7:55 AM in response to amg1957

Contacts can be put in on iPhone, iPad as you would always do. No problem

On macbook air I put in the phone number first and then the name and it works. iMac none of this works although it accepts the transfer from the other devices correctly. Hopefully this could narrow the

down for someone who is way smarter than me to fix this.

Jan 18, 2018 3:11 PM in response to amg1957

My work around is basically I just mess around with the syncing options... like switching it to sync every hour. It usually works. If it doesn’t I go back and change it again. I see an update was released toda, I haven’t installed it yet to see if it fixes the issue or not. All these people are saying that it’s a google issue but I don’t have my google account linked to mine and I still have the issue so it’s not that. It’s an iCloud syncing issue

Feb 14, 2018 6:37 AM in response to tonyerjavec

Not to be sarcastic, because that is a helpful answer, but that’s a heck of

a way to have to deal with this annoying, basic flaw in the software. One

can also create a new contact using any device not running High Sierra, and

when you sync it will appear. ****, might just as well write them down in a

Filofax.

Apple, are you listening?



On Tue, Feb 13, 2018 at 15:01 Apple Support Communities Updates <

Mar 26, 2018 10:40 AM in response to emmacat

I was fortunate to briefly meet face-to-face with an Apple Systems Engineer here in Southern CA last Wednesday, 3/21/2018 at 1 PM PST.

He was aware of this issue, and he asserted that a fix was to be issued by Apple "next week". (He was not clear whether this is to be a new mac OS numbered release.)

I am also very frustrated by Apple's non-acknowledgement of this problem, and appreciate your concern and your posts. It seems obvious that Apple has no responsible individual actually monitoring this "discussion" forum. Perhaps this matter needs to be re-identified in a separate "problem" or "issue" forum. Is there such a thing? Apologies for my ignorance, but I remember when "it just works"!

Best, Bob.

Dec 4, 2017 8:30 AM in response to nonfoods

Hey, looks like this and other issues you may face on your machine do not bother you as much as they do me. I'm just reporting in that I also suffer from the issue, along with the thoughts I deem relevant in the way of helping people avoid frustration in the future. Also, quite frankly, there is NOTHING ELSE TO REPORT.


- There is a bug.

- It is not caused by the user.

- There is nothing that can be done about it but wait for an update.


Some people have followed advisement to reformat their machines in order to fix this, to no avail. I find that an absurd prospect; so much downtime!

Mar 1, 2018 10:26 AM in response to amg1957

Still I ahve the problem adding a contact with High Sierra. My contacts and NOT synced with google. I gave up and create new contacts on my iphone and they appear on my Macbook Pro through the cloud. Looking at responses below, "jeffersons" went through the process of what happens in detail when you try to create a contact on your Mac. What I had not realized is that in my persistent attempts to create contacts, I had generated over 4000 NO NAME entries in my Contacts (which I have now deleted). Now if someone will only tell me how to get back by double click capitalization on my iphone since the last update!

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Problems adding a new contact since upgrading to high Sierra?

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