iOS11 notifications disappearing from lock screen

I don't believe this is the case here. Originally this was my thought as well, and I went through several troubleshooting steps to determine the issues. I have almost all notifications turned off, except for messages, and mail (the ones I notice the issue on). I don't use live wallpapers, I have all motions turned off, and I don't use night shift or anything else that affects the lock screen. I even tried turning off my apple watch completely, as well as control centre access from the lock screen. Finally, I did a complete factory reset of my phone, did NOT restore from back-up, and it was still happening with only default apple apps installed. None of these steps solved the issue.

The ONLY thing that has fixed it for me is turning off "show in history". This leads me to believe there is a bug with notifications being stored in history which causes them to disappear from the lock screen after a period of time.

Okay people, after 2 replacement phones and several factory resets the Apple Genius gave me the fix a WEEK ago and it’s still good so I will keep you all updated. Back up your phone. Connect to iTunes and factory reset it there. Then set the phone up AS A NEW PHONE, NOT FROM A BACKUP.

My fix was advised by the Genius Bar and I’ve posted it a few times. It’s been three weeks that my phone has been without this glitch and this is my THIRD PHONE with this problem. I backed up my phone, connected it to iTunes and through iTunes I factory reset the phone. Then I disconnected it and started it over as new. You will not lose your photos or contacts if you have backed up your phone.

As I have stated before in this thread, that does not appear to be the case here. I believe this is a genuine bug that I (and others in this thread) am experiencing. After a full reset of my phone, reinstalling NOT from backup - ie, a completely clean factory reset - with no apps installed other than default Apple apps, this was still happening with my imessages and the mail app.

These are the only two apps I personally have a problem with, and it does not appear related to anything else installed on my phone.

It appears to be a bug related to how imessages and mail store apps in the lock screen history. This is based on the fact that the only thing that has solved this problem is that turning off "show in history" "fixes" the issue.

I have had this too! I tried turning off “show in history” under my messages notifications tab and has seemed to fix it. Someone else had posted this fix, so I decided to try it.

I also agree that Apple needs to fix this. The last 2 “updates” have brought me issues.

This is because of the Microsoft for Outlook App. Whenever you receive new emails, the notifications instantly disappear or stays for a while and disappear.

I recently uninstalled the outlook app and the notifications does not disappear! It stays! Yay....

I’ve been struggling with this same problem since iOS 11 upgrade on my iPhone 7. I tried all the little tricks folks have posted like change zoom, etc. but nothing worked.

I just did a ‘Reset All Settings’ maneuver and it actually appears fixed. Good luck!

I chatted with an Apple Support rep who says you have to update your iPhone from iTunes on a computer. He claims this issue happens to people who updated their iPhones to or after 11.0.1 from their phones, and if you update from a computer it will solve the problem. If you've already updated to iOS 11.1, follow these directions to override: https://support.apple.com/en-us/HT201263

I am not at home now and so haven't tried this. But curious to know whether others meet with success.

This problem is still going strong in iOS 11.2.1 on a freshly-installed iPhone SE. In my case, it only happens when the phone is being charged (thus far), around the same time it's popping up the charge level.

Symptoms (2):

- Messages app alerts on the lock screen disappear after a few minutes.

- Messages app alerts on the lock screen disappear immediately when power is plugged into the phone.

Fix:

- n/a

Workaround:

- Turn off History in Notifications -> Messages.

Try this fix.

To check, scroll through your messages and look to the left of each conversation’s name. If you see a crescent moon icon next to the contact, you’ve somehow activated Do Not Disturb Mode for that person/contact. Edit the contact’s details by pressing the “i” and turn OFF Hide Alerts (or Do Not Disturb.)

A friend just mentioned he's having this problem and we did some quick tests sending some messages to me and they don't seem to disappear from the lock screen for me on a Iphone 6 with iOS 11.2.6. They did however disappear from the lock-screen on my Iphone after I went to the Messages app on my Mac and read the messages there. So, I was thinking is something similar is happening to you guys? Do you have iMessage set up somewhere else that might "interfere" with them being displayed as notifications on the lock-screen? Not that they should just because of that, but it might be a starting point for further troubleshooting…

So far, switching off "show in history" is working for me. I switched from a 6 plus to an 8 plus and they both had the same issue.

Settings > Notifications > Messages > Toggle "Show in History" off

Turning off “show in history” solved it for me so far.

iOS 11.3 release notes:

Fixes a problem that can cause the time and notifications to disappear on the locked screen

😮

Hopefully that’s it. 🙂