iOS11 notifications disappearing from lock screen

Hi,

I’m using an iPhone 8 running iOS 11.0.2 and I’m finding that text message notifications are disappearing from my lock screen. For example, I received a message at 4.45pm and it appears on my lock screen, however if I don’t open it and leave it to deal with later, it has disappeared from my lock screen (phone has not been unlocked since). It is also not showing in my notification centre. Has anyone else found this or does anyone know a fix for it?

Thanks

Posted on Oct 7, 2017 11:13 AM

Top-ranking reply

rlbarker

Level 1

8 points

Posted on Nov 8, 2017 6:22 AM

I don't believe this is the case here. Originally this was my thought as well, and I went through several troubleshooting steps to determine the issues. I have almost all notifications turned off, except for messages, and mail (the ones I notice the issue on). I don't use live wallpapers, I have all motions turned off, and I don't use night shift or anything else that affects the lock screen. I even tried turning off my apple watch completely, as well as control centre access from the lock screen. Finally, I did a complete factory reset of my phone, did NOT restore from back-up, and it was still happening with only default apple apps installed. None of these steps solved the issue.

The ONLY thing that has fixed it for me is turning off "show in history". This leads me to believe there is a bug with notifications being stored in history which causes them to disappear from the lock screen after a period of time.

View in context

240 replies

lseley

Level 1

4 points

Apr 1, 2018 10:48 AM in response to raghu.a

I think most of us are have problems with text messages disappearing, not emails.

rlbarker

Level 1

8 points

Apr 1, 2018 10:51 AM in response to lseley

Yes for me it’s only texts

Apr 1, 2018 11:30 AM in response to lseley

Agree - it’s only text notifications that aren’t (consistently) appearing on the lock screen for me. Email notifications are fine.

Apr 1, 2018 1:19 PM in response to raghu.a

A very good thought but I’ve never had the Outlook App but thanks for the info.

Apr 2, 2018 8:17 AM in response to grattona

Great news! I’ll try that with all of mine and see if that resolves my issues too. Thanks for reporting back!

rlbarker

Level 1

8 points

Apr 2, 2018 2:23 PM in response to star-affinity

I’ve tried that. I’ve detailed it on here several times, it didn’t work for me.

rlbarker

Level 1

8 points

Apr 2, 2018 2:31 PM in response to JordanBones

I did that - formatted phone, set it up as completely new. Didn’t work.

Apr 18, 2018 11:04 AM in response to ddf82

Me too — I have wasted hours trying to figure this

Out — and I have a lot of people angry at me for not replying to their text

Apr 18, 2018 1:22 PM in response to beachthink

I’m with you there! The most troublesome aspect of this issue for me is how many IMPORTANT messages are missed along with my family and friends thinking I might be just ignoring him. So frustrating!

Dave6267

Level 1

4 points

Apr 19, 2018 4:11 AM in response to sfdsdsffd

Yes you are right only iMessage I have tried everything and nothing works it shows up when you get message then disappears after awhile

Apr 27, 2018 9:02 AM in response to Hannahxjayne2330

How do you switch off “show in history”?

May 7, 2018 10:09 AM in response to star-affinity

Here it is – a one page PDF. Don't think it's something I can't share (if someone knows differently, please let me know): Dropbox - Messages_Logging_Instructions.pdf

May 11, 2018 6:02 PM in response to Rysz

This "solution" does not fix the problem that we are having

May 22, 2018 12:03 AM in response to Hannahxjayne2330

This issue has been happening for a long time. You would think a standard iOS app would work flawlessly.

@Apple - when will this be fixed???

May 29, 2018 4:06 PM in response to star-affinity

That sounds like a good plan. I’m going to do the update to 11.4 and then do a deliberate test and come back with the results. Thanks for your interest in helping with this issue.

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iOS11 notifications disappearing from lock screen