iOS11 notifications disappearing from lock screen

I took my phone to the Genius Bar with this issue and the employee was so rude and dismissive. He said they’d never replace a phone just for a software defect and how my only hope is they connect me to an engineer and report the problem, in hopes it’ll be fixed in a future update. Once I brought this forum up he said he quote “hates this forum” because none of us are certified to really comment.

That was extremely rude and obviously that individual should not be allowed to communicate with the public! I am so frustrated with Apple right now that I’m checking out other smartphones. I’ve been talking to Apple since October 2017 about this issue and they have made no real effort to solve the problem. Every time I talk to an Apple technician they tell me to do a factory reset. I’ve backed up my phone and done so many factory resets that I’m just sick of this feeble attempt which I’m sure they know won’t work. I’m at the end of my rope. If I do ever find a fix for this I will post the details here. In the meantime, good luck everyone!

I’ve had this issue too for months!!! Got a replacement phone and talked for many many hours with support over this. I thought I was crazy.

Anyone else have these issues too?

1) Phone calls don’t always come through? It rings on their end but you don’t always get them? I’ll get the voicemail but that’s it. No idea how often this happens. I figured it was a notification related problem.

2) Sometimes app notifications just disappear immediately on the lock screen even if I’m not plugged in.

Yeah number 2 is my main problem for sure. It happens every day. I've noticed if I keep show in history AND bluetooth turned off, I have more success. Still, after a few weeks it will start to happen, and I'll need to reboot my phone before it starts working again.

So far I’ve found nothing works. Whatever I do, after having the phone off, when I turn it back on, if messages have arrived while it was off they appear on the lock screen but when I enter my code and go to messages I can watch the red dot notification vanish right before my eyes and the messages vanish too. I’ve tried several factory resets and every variation of settings combinations I can think of and nothing works. I’ve spoken to Apple techs several times and they just say the same thing; back up the phone in iTunes and reset it. It does nothing except waste my time and exacerbate my level of frustration. I had hoped the iOS upgrade of 11.2.5 would contain a fix but it doesn’t.

Have been experiencing this identical problem and thought I was crazy. I’m even finding app badge notifications disappearing from apps like Kik. They’re there one day and completely gone the next. Both of these issues just happened to me again within the last 24 hours. I probably experiencing them 2-3 times per week at a minimum. I’ve also felt my phone buzz notifying me of a text message arrival. When I look at the lock screen, no notification. When I unlock the phone and look at my Measages app, there’s the new message. So frustrating. Thanks for reporting this! Obviously, a lot of other people are also experiencing it.

Yes - definitely. Have always had this happen though and i think it’s related to times when I had a bad cellular signal. For example, this almost always happens to me when I’m sitting in our basement. The call goes straight to voicemail without it ringing on my end. The text and badge app notification issues are definitely new.

Just had it happen to me again right now. Got the text message buzz, no notification on the lock screen (scrolled the list in both directions to make sure), unlocked the phone - and the Messages app shows the new message.

Having the same issue

Messages will disappear in a matter of seconds to a few minutes

Worse yet, voicemail notifications from earlier will keep reappearing at random on the lock screen even after having gone into the phone and opened apps

When I’m at work I can’t listen to the voicemails, I have to listen to them on break or after work

But when these notifications keep reappearing, it’s vdry annoying

I optimistically downloaded the most recent iOS 11.2.6 in the hopes that Apple might have corrected this issue. Sadly it remains. Turned my phone off last night, back on this morning and after unlocking noted the 4 in the red notification dot for messages and within two seconds the red dot vanished as did the 4 new messages, unread and unidentified. It’s so annoying. I have no iidea who had messaged me during the night. I’m due for an upgrade and now I have to seriously consider other phones. I’ve been an Apple user for a long time but sadly Apple does not appear to appreciate loyalty. I’ve lost count of how many hours I’ve spent on the phone with Apple support since last October (2017) all to no avail. I will keep checking here to see if anyone finds resolution to this issue.

This apple recommended answer appears to be wrong. First, Changing temporary to persistent is not a complete solution (if it worked) because people don't want the notifications to be persistent when the phone is unlocked. Second, notifications never worked this way before as far as I'm aware, so pointing out the two types of notifications is irrelevant if Apple changed their meaning. Finally, people have reported that this doesn't even solve the problem.

Not sure if it's the same thing, but every time my phone does an update I get old messages coming in as if they're new. With any luck your 4 "new" messages weren't really.

In addition to messages (both iMessage and not) disappearing off of the lock screen I've also had it happen to incoming calls. When that happens there's no way to answer the call on the phone even after unlocking (I haven't been able to try answering with a headset yet). I'm hoping turning off "show in history" helps, at least the messages issue.

Yes!

I know exactly what you’re talking about.

And I’ve tried everything to fix it.

If your carrier is Sprint, then we’re one step closer to figuring this out.

I’m thinking it could be a glitch on Sprints network.

I am also in Canada with Bell so I wouldn't think it's our providers causing the issue. I did discover something quite by accident though. I turned off wifi and then shut my phone off after arranging for someone to message me within a few minutes. I turned the phone back on 5 minutes later and without activating wifi there were 3 new message notifications so I waited about a minute, after which normally the notification red dot would have vanished along with the messages, and was very pleasantly surprised to find that all three messages were still there! I have no idea why but I'm going to try it for a longer period of time and see how it works in the future. I shall post a message about the results. In the meantime if someone else wants to try this please do and let us know if you have any luck. Cheers.

I have the same issue as everyone else here, with messages and google hangouts disappearing, and with the added bonus of mail on the lock screen pulling up a weeks worth of notifications that reappear when cleared