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iOS11 notifications disappearing from lock screen

Hi,

I’m using an iPhone 8 running iOS 11.0.2 and I’m finding that text message notifications are disappearing from my lock screen. For example, I received a message at 4.45pm and it appears on my lock screen, however if I don’t open it and leave it to deal with later, it has disappeared from my lock screen (phone has not been unlocked since). It is also not showing in my notification centre. Has anyone else found this or does anyone know a fix for it?


Thanks

Posted on Oct 7, 2017 11:13 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2017 1:51 PM

There are two types of notifications: Temporary and Persistent.

You can select which ones you want in Settings > Notifications.


If still an issue, perform a Restart.

Restart your iPhone, iPad, or iPod touch - Apple Support

240 replies

Jan 22, 2018 9:10 AM in response to kimpugliano

yeah that was the first app I tried... imessage notifications still disappeared even with nothing but the default apps installed. I really think it's either a faulty handset or a bug in the OS. Apple's only provided solution has been the one you describe, and since it didn't work for me I don't know what else to do. :/ Just keeping "show in history" turned off, as annoying as that is.

Jan 22, 2018 12:51 PM in response to ronfromastoria

Hi Ron,

If you go to Settings> Display & Brightness. Scroll down to the Display Zoom section then tap view. If you switch it from Standard to Zoomed then back to Standard this somehow makes the notifications return to the lock screen. If you had apps arranged a certain way, it will mess that up. Also, it solves the problem for awhile. The items on the lock screen such as the time, date, and any notifications seem to disappear again.

Jan 25, 2018 12:57 AM in response to TalkingPoints

This issue has been plaguing me also since the iOS 11 update. I’ve spent hours on the phone with Apple support and completed countless resets, all to no avail. I love my iPhone 6 but if Apple can’t solve this I will be switching to another phone. I was surprised to find so many others with the same problem especially since Apple support let me think it was just me. Wish I had a solution to offer but I shall keep monitoring in the hopes somebody will.

Jan 30, 2018 3:45 PM in response to rlbarker

My fix was advised by the Genius Bar and I’ve posted it a few times. It’s been three weeks that my phone has been without this glitch and this is my THIRD PHONE with this problem. I backed up my phone, connected it to iTunes and through iTunes I factory reset the phone. Then I disconnected it and started it over as new. You will not lose your photos or contacts if you have backed up your phone.

Feb 1, 2018 8:28 AM in response to Hannahxjayne2330

I'm having this issue as well. Has nothing to do with Temporary or Persistent notifications. And I haven't found any permanent or temporary fixes for this. I don't think it happens with all apps, but mainly my Messages app... So any text that I get only stays on the lock screen for probably 10 seconds or less and then disappears. And I don't mean, disappears as in the screen goes dark, I mean literally goes away and I've noticed I've missed a lot more texts lately because if I'm not near my phone, I would typically look at the lock screen later on to see if I missed any messages... but now I have to open it all the way up and check from the app... Really inconvenient... I'm surprised they didn't have this fixed with the new patch that came out like two days ago...

Feb 1, 2018 11:50 AM in response to Hannahxjayne2330

Omg just read through this entire thread to see if there’s any fix and I can’t believe it’s been almost4 months and nothing. Pathetic by Apple. This is affecting people’s day-to-day lives in a sense. You could miss an important business meeting. A family member being sick. anything.


I have found that it’s only happening on iMessage for me and I’ve only noticed it for one contact. Most of their messages show up and stay but there is the occasional ones that don’t.


Not good enough

Feb 2, 2018 8:24 AM in response to Hannahxjayne2330

I just did an update and this issue persists. My message notifications are disappearing from lock screen. I do not want to turn off show in history because once I unlock my phone, they’re gone. This issue must be fixed (hello Apple people). I’m missing import messages from customers and it’s affecting my business negatively. I need to be able to see message notifications on the lock screen. Fix this issue or I , dare I say, am considering getting an os that works. Android has some great phones now. FIX THIS ISSUE APPLE!!!!!!!

Feb 2, 2018 9:26 AM in response to merlin4900

Ok I just watched it happen. I keep my phone plugged into my car charger. I own a pool maintenance business so I do not bring my phone with me into customers houses. I’ve dropped phones in pools before. Anyway I returned to my truck and started it. Saw a notification from my wife appear for a second and disappear. So I unlock my phone and check my messages. There were 2 other people who messages me (customers) Had I not seen my wife’s message notification disappear, I would not have known about my clients messages. This is really annoying and could be affecting my business. This can’t only be happening to me. I can’t keep this phone if this persist.

Feb 2, 2018 9:36 AM in response to merlin4900

This is the exact thing I experience. While I fully sympathize with you, this forum is not monitored by Apple. You should definitely take your phone in to the Genius Bar if the problem is impacting your business. One other person in this thread found success with a replacement phone. You should request another handset and see if that helps. Best of luck!

iOS11 notifications disappearing from lock screen

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