iOS11 notifications disappearing from lock screen

Hi,

I’m using an iPhone 8 running iOS 11.0.2 and I’m finding that text message notifications are disappearing from my lock screen. For example, I received a message at 4.45pm and it appears on my lock screen, however if I don’t open it and leave it to deal with later, it has disappeared from my lock screen (phone has not been unlocked since). It is also not showing in my notification centre. Has anyone else found this or does anyone know a fix for it?


Thanks

Posted on Oct 7, 2017 11:13 AM

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Posted on Nov 8, 2017 6:22 AM

I don't believe this is the case here. Originally this was my thought as well, and I went through several troubleshooting steps to determine the issues. I have almost all notifications turned off, except for messages, and mail (the ones I notice the issue on). I don't use live wallpapers, I have all motions turned off, and I don't use night shift or anything else that affects the lock screen. I even tried turning off my apple watch completely, as well as control centre access from the lock screen. Finally, I did a complete factory reset of my phone, did NOT restore from back-up, and it was still happening with only default apple apps installed. None of these steps solved the issue.

The ONLY thing that has fixed it for me is turning off "show in history". This leads me to believe there is a bug with notifications being stored in history which causes them to disappear from the lock screen after a period of time.

240 replies

Jan 13, 2018 5:53 AM in response to Rysz

Rysz.

Persistent notifications does not fix the issue. Yes I’ve rebooted. Yes I’ve tried the resize from Standard to Zoom thing. Yes it fixes the problem temporarily. Yes I put in a ticket. Yes I’ve reinstalled/reset the phone to factory settings but it happens again. Yes I have the latest OS. Fine I have an iPhone 7 but this problem didn’t start in my 10 YEARS of owning an iPhone until iOS 11.


Engineers can unlock the phone with my face but can’t figure out this issue? Well I guess I‘ll passive-aggressively seethe because I’m NOT buying a %&$#?@!

Android.

Jan 22, 2018 9:10 AM in response to kimpugliano

yeah that was the first app I tried... imessage notifications still disappeared even with nothing but the default apps installed. I really think it's either a faulty handset or a bug in the OS. Apple's only provided solution has been the one you describe, and since it didn't work for me I don't know what else to do. :/ Just keeping "show in history" turned off, as annoying as that is.

Jan 25, 2018 12:57 AM in response to TalkingPoints

This issue has been plaguing me also since the iOS 11 update. I’ve spent hours on the phone with Apple support and completed countless resets, all to no avail. I love my iPhone 6 but if Apple can’t solve this I will be switching to another phone. I was surprised to find so many others with the same problem especially since Apple support let me think it was just me. Wish I had a solution to offer but I shall keep monitoring in the hopes somebody will.

Feb 1, 2018 11:50 AM in response to Hannahxjayne2330

Omg just read through this entire thread to see if there’s any fix and I can’t believe it’s been almost4 months and nothing. Pathetic by Apple. This is affecting people’s day-to-day lives in a sense. You could miss an important business meeting. A family member being sick. anything.


I have found that it’s only happening on iMessage for me and I’ve only noticed it for one contact. Most of their messages show up and stay but there is the occasional ones that don’t.


Not good enough

Feb 2, 2018 8:24 AM in response to Hannahxjayne2330

I just did an update and this issue persists. My message notifications are disappearing from lock screen. I do not want to turn off show in history because once I unlock my phone, they’re gone. This issue must be fixed (hello Apple people). I’m missing import messages from customers and it’s affecting my business negatively. I need to be able to see message notifications on the lock screen. Fix this issue or I , dare I say, am considering getting an os that works. Android has some great phones now. FIX THIS ISSUE APPLE!!!!!!!

Feb 2, 2018 9:26 AM in response to merlin4900

Ok I just watched it happen. I keep my phone plugged into my car charger. I own a pool maintenance business so I do not bring my phone with me into customers houses. I’ve dropped phones in pools before. Anyway I returned to my truck and started it. Saw a notification from my wife appear for a second and disappear. So I unlock my phone and check my messages. There were 2 other people who messages me (customers) Had I not seen my wife’s message notification disappear, I would not have known about my clients messages. This is really annoying and could be affecting my business. This can’t only be happening to me. I can’t keep this phone if this persist.

Feb 3, 2018 8:29 PM in response to rlbarker

I took my phone to the Genius Bar with this issue and the employee was so rude and dismissive. He said they’d never replace a phone just for a software defect and how my only hope is they connect me to an engineer and report the problem, in hopes it’ll be fixed in a future update. Once I brought this forum up he said he quote “hates this forum” because none of us are certified to really comment.

Feb 5, 2018 1:29 PM in response to 2doord

That was extremely rude and obviously that individual should not be allowed to communicate with the public! I am so frustrated with Apple right now that I’m checking out other smartphones. I’ve been talking to Apple since October 2017 about this issue and they have made no real effort to solve the problem. Every time I talk to an Apple technician they tell me to do a factory reset. I’ve backed up my phone and done so many factory resets that I’m just sick of this feeble attempt which I’m sure they know won’t work. I’m at the end of my rope. If I do ever find a fix for this I will post the details here. In the meantime, good luck everyone!

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iOS11 notifications disappearing from lock screen

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